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https://forum.helloiota.com/Topic19592.aspx

By dollar - 13 Jan 2020

I get message connection refused, my account has been deactivated and to contact admin.
By Winston - 23 Jan 2020

dollar - 13 Jan 2020
I get message connection refused, my account has been deactivated and to contact admin.

@dollar 

Hey thanks for the post and welcome to the HelloIOTA forum. Could you be a bit more specific with your issue please?
 
By raoul - 4 Jun 2020

PLEASE help,
Can't open my wallet anymore: message sent is the following
"unable to open a realm at path :
'c:\Users\FC\AppData\Roaming\Trinity\trinity.realm': Realm file decryption failed Path: Exception Backtrace :
<backtrace not supported on this platform>.
Thanks for your support.


By CryptoHamster - 13 Jun 2020

raoul - 4 Jun 2020
PLEASE help,
Can't open my wallet anymore: message sent is the following
"unable to open a realm at path :
'c:\Users\FC\AppData\Roaming\Trinity\trinity.realm': Realm file decryption failed Path: Exception Backtrace :
<backtrace not supported on this platform>.
Thanks for your support.



Hi @raoul,
welcome to Hello IOTA and sorry for the late reply!

Apparently nobody here can help you with this.
If your problem persists I suggest you join IOTA's Discord (https://discord.iota.org/) and ask in the #help channel.