By Howardroark - 7 Aug 2018
I transferred IOTA to an exchange account 4 days ago, 2018-08-04 12:55:48. I see the transfer on the exchange 'Transaction History' showing (0/1) Confirmations. The Tx Id is: ZKSUTLWPOAVDEPG9UZQADWPKPBJB9XRSGSNXZLYTIPQRTLYRKUCCKYLW9UYUMNRQVA9SVXUKULXEZ9999
My ITOA Light Wallet continues to show the transfer amount.
I've transferred IOTA a number of times with this exchange and the latest Light Wallet without problems.
Can you advise what I might do to resolve or cancel the transfer?
By CryptoHamster - 8 Aug 2018
welcome to Hello IOTA!
Your transaction was pending for so long because you never reatrached it. If a transaction isn't confirmed after 30 minutes, it needs to be reattached or it will be very unlikely to ever confirm.
It's done now via https://www.iotareatta.ch and a little some push by the awesome crew from Discord #help. You're welcome.
It's now up to the exchange to credit your deposit to your account. If it doesn't happen within 24 hours, open a support ticket with the exchange.