Hello IOTA Forum

Missing IOTA

https://forum.helloiota.com/Topic13337.aspx

By jcasale - 3 May 2018

I know this has been discussed multiple times and I have tried all the suggestions but I still can't locate my missing iota.
Please help.

By CryptoHamster - 3 May 2018

jcasale - 3 May 2018

I know this has been discussed multiple times and I have tried all the suggestions but I still can't locate my missing iota.
Please help.


Hi @jcasale,

thanks for your post and welcome to the forum!

1. IF you haven't done so yet, please update to the latest wallet version (currently 2.5.7.). 
You can download it here: https://github.com/iotaledger/wallet/releases

2. Have you already tried generating and attaching addresses in the "Receive"-tab? After a snapshot, like it happened a few days ago, you need to generate as many addresses as you've used before to see your balance again. You can read more about it here: https://medium.com/@ralf/prepare-for-the-january-28-2018-iota-snapshot-10f565b371ab

3. If this doesn't work, could you please answer the following questions? 
  • When have you last seen the funds in your wallet?
  • Do you know which address(es) your funds should be at? If you don’t know that address, you can find it by looking at the “withdrawal-history” of your exchange-account (e.g. Bitfinex or Binance or wherever you bought them).
  • Can you see this specific address(es) in your "Addresses" list in the "History"-tab of your wallet?
  • If you know which address(es) should hold your funds, please post them here, so we can have a look at them on a tangle explorer. Please DON'T post your seed!
Alexa