depsit in bitfenix


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odedmo
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Hello, I transferred money from my wallet to my account 18 hours ago.
My wallet has been completed and the money is not yet in my account in bitfenix.
What can I do?
wonkytonky
wonkytonky
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odedmo - 9 Jan 2018
Hello, I transferred money from my wallet to my account 18 hours ago.
My wallet has been completed and the money is not yet in my account in bitfenix.
What can I do?

write to support
Winston
Winston
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odedmo - 9 Jan 2018
Hello, I transferred money from my wallet to my account 18 hours ago.
My wallet has been completed and the money is not yet in my account in bitfenix.
What can I do?

@odedmo
wonkytonky is correct. You'll want to send a support ticket to the exchange in order to request help/resolution of the situation.

Thanks for the post, and welcome to the community. (and thanks @wonkytonky 
odedmo
o
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this what support answer me
"There is a temporary issue with our IOTA wallet client. Our developers are working hard with the IOTA foundation to restore this"
You know something about it?
Winston
Winston
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odedmo - 9 Jan 2018
this what support answer me
"There is a temporary issue with our IOTA wallet client. Our developers are working hard with the IOTA foundation to restore this"
You know something about it?

@odedmo
I don't know anything about the inner working of Bitfinex, no. You might get some more answers by posting this question in the Trading forum, but this issue just comes down to needing to deal with the exchange's customer service. This is a private entity that controls all of their inner software, so outsiders aren't really able to know what's going on with it, ya know? All you can really do is send support tickets.
odedmo
o
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ok,thanks.
GO

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