Help! My IOTA balance is zero! (steps to help you find your balance v2.5.7)


Help! My IOTA balance is zero! (steps to help you find your balance...
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Alexa
Alexa
True IOTAn (9.6K reputation)
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Posts: 732, Visits: 1.4K
Johnw - 26 Jul 2018
No problem thanks Alexa address(es) below:

UIGCMVGFZWELGKONSAVAREKKJPTPCJVDMFAAHOOWZMCQBFGGHKVISXTNNDZLMFRGSUKXQWOPBPHUTDSZYWNJCBTKCB

MNKIDDUMRCWILOULCTNQUZSNAXBYAXEYEBXLXZDCQDHGVFKHFBXBSGANCCVRSHOJGELETCVRVTKPFUCYYYMZRDAZJD

FVNHZLOLO9AKMLVWAOUOSLMUBJIYTEMEDDZCCEPHOHQYXEWEXNGFKEDLAUOHPWPNUKBGXCUHTCEQ9RQWWSPUZCXYKZ


Alright. When you look at the bundle you've posted, you can see all three addresses on the left side as inputs. Unfortunately, this bundle shows that all your funds got sent to another address on January 19th and then forwarded further on.

I'm really sorry, but your funds have been stolen because you used a malicious website to create your seed. You can read more about it here: https://medium.com/iota-demystified/what-happened-last-night-on-iota-b6157ade1e03
 
There's not much you can do now, except report this to you local (cybercrime) police. Please do so.
If this thief ever gets caught, you will have to provide proof that those stolen coins belong to you. Please make sure to keep your seed and all evidence of where your bought your coins from and where you sent them to afterwards. For example save your trade history and your withdrawal history from your Binance account.

I'm sorry that you've lost your coins.


I wouldn't be able to help anyone without thetangle.org-explorer. If you feel like you want to support its developer Mathieu Viossat in maintaining his service, please consider a donation to the address shown here: https://thetangle.org/about. Thank you!
gul
g
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Winston - 26 Jul 2018
gul - 26 Jul 2018
Hi there,

I usually don't have any problems with iota light wallet, but today I need your help if possible. I logged in after about 3 months of absence and my balance is 0. I checked that I still have the latest version of light wallet, 2.5.7 it is. The earlier snapshot isn't an issue, I've been through that long before my last login.

In history I see 0 transactions and 2 adresses.
first adress is
RXUGS9QGBRHVSUWHXQPYHRSFKIKNODDOSRKDHVSBSALIUAJJFOPNKUGJ9FUDSVTVUNRDLVOHXCNKIKMADVAIONZCOD
second adress is
UJQPMEYTKMEOLEZSH9ZTSCFEFXKOWLCWQKQXLAEMLUL9GEIRNQUJNRJ9RSKXMHDOLFIESGOCXYJKDZFTYCIKALYUEC

iotaser.ch always comes up with an error 404 - for both adresses. what do I miss / do wrong?

Help would be highly appreciated. :-)

@gul 
Thanks for the post - let's take a look:

The first address had an outgoing transaction of 1.41 Gi on January 24, leaving its current balance at 0.
https://thetangle.org/address/RXUGS9QGBRHVSUWHXQPYHRSFKIKNODDOSRKDHVSBSALIUAJJFOPNKUGJ9FUDSVTVUNRDLVOHXCNKIKMAD

The second address had an outgoing transaction of 2 Gi on December 15, leaving its current balance at 0.
https://thetangle.org/address/UJQPMEYTKMEOLEZSH9ZTSCFEFXKOWLCWQKQXLAEMLUL9GEIRNQUJNRJ9RSKXMHDOLFIESGOCXYJKDZFTY

If you were the one who made each of those outgoing transactions, then they the remaining balances were sent to addresses indexed further down in your wallet. So I'd recommend generating ~30 more addresses, and then checking back in here with the results.
 
 

Hi Winston, thank you very much for your answer. Yes, the first address is a transaction to bitfinex because of the upcoming snapshot. But afterwards I re-transferred everything to the wallet with the then actual version 2.5.7. When I last had a look at my wallet everything was allright and the proper amount was shown.
I've got no adresses indexed further down in my wallet, and no transactions are shown. There should only be the incoming transferral from bitfinex. I guess I have to check my finex history for that.... 
Thanks alot for your quick help! :-)
Johnw
J
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Hi Alexa

It's ok I suspected that's what happened but I really appreciate you confirming for me.
Did this happen to a lot of people?

Alexa
Alexa
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Johnw - 27 Jul 2018
Hi Alexa

It's ok I suspected that's what happened but I really appreciate you confirming for me.
Did this happen to a lot of people?

Unfortunaltely yes. You can get an idea about it if you look at this thread: https://forum.helloiota.com/9284/Call-to-action-lets-catch-the-thief

I wouldn't be able to help anyone without thetangle.org-explorer. If you feel like you want to support its developer Mathieu Viossat in maintaining his service, please consider a donation to the address shown here: https://thetangle.org/about. Thank you!
Edited Last Year by Alexa
filthyunderwear
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Hello:

I've tried numerous times to retrieve my balance using the IOTA wallet to no avail.  I am using the latest version and have generated over 30 new addresses attaching to the tangle and have not received my balance.  What else, if anything, can I do?  Thx.
Alexa
Alexa
True IOTAn (9.6K reputation)
Group: Moderators
Posts: 732, Visits: 1.4K
filthyunderwear - 30 Jul 2018
Hello:

I've tried numerous times to retrieve my balance using the IOTA wallet to no avail.  I am using the latest version and have generated over 30 new addresses attaching to the tangle and have not received my balance.  What else, if anything, can I do?  Thx.

Hi filthyunderwear,
welcome to Hello IOTA!
It's hard to tell what's wrong with so little info.
Maybe you're just not connected to a synched node. 
Please select a node from this list https://www.tangle-nodes.com/?sorts[load]=1&sorts[tls]=-1 and paste it as a Custom host node in Tools - Edit Node Configuration.

If you know which addresses should hold you balance, please check if those addresses appear in you addresses list in the History tab. You can also post them here so we can look them up on a tangle explorer. 

And maybe give the snapshot transition feature in Trinity a try: https://trinity.iota.org

I wouldn't be able to help anyone without thetangle.org-explorer. If you feel like you want to support its developer Mathieu Viossat in maintaining his service, please consider a donation to the address shown here: https://thetangle.org/about. Thank you!
Edited Last Year by Alexa
filthyunderwear
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Alexa - 30 Jul 2018
filthyunderwear - 30 Jul 2018
Hello:

I've tried numerous times to retrieve my balance using the IOTA wallet to no avail.  I am using the latest version and have generated over 30 new addresses attaching to the tangle and have not received my balance.  What else, if anything, can I do?  Thx.

Hi filthyunderwear,
welcome to Hello IOTA!
It's hard to tell what's wrong with so little info.
Maybe you're just not connected to a synched node. 
Please select a node from this list https://www.tangle-nodes.com/?sorts[load]=1&sorts[tls]=-1 and paste it as a Custom host node in Tools - Edit Node Configuration.

If you know which addresses should hold you balance, please check if those addresses appear in you addresses list in the History tab. You can also post them here so we can look them up on a tangle explorer. 

And maybe give the snapshot transition feature in Trinity a try: https://trinity.iota.org

Thx for the response.  Here are all the addresses in my history.  I've only used the wallet for receiving IOTA in approximately 3 differenct transactions.  Thx again. 

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filthyunderwear
f
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I joined the beta testing and my account still shows zero.  Anything else I can do?  
gul
g
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Again thank you very much, Winston and everybody who is helping with all the issues here!!!
First I checked bitfinex transactions and saw, that the amount I knew should have been on my light wallet. Afterwards I followed Winson's instructions and attached adresses to the tangle. After attaching the third address suddenly my proper amount is shown! I don't have a clue how this can be but I'm very very happy. :-)
Best regards, gul
Alexa
Alexa
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Group: Moderators
Posts: 732, Visits: 1.4K
filthyunderwear - 30 Jul 2018
Alexa - 30 Jul 2018
filthyunderwear - 30 Jul 2018
Hello:

I've tried numerous times to retrieve my balance using the IOTA wallet to no avail.  I am using the latest version and have generated over 30 new addresses attaching to the tangle and have not received my balance.  What else, if anything, can I do?  Thx.

Hi filthyunderwear,
welcome to Hello IOTA!
It's hard to tell what's wrong with so little info.
Maybe you're just not connected to a synched node. 
Please select a node from this list https://www.tangle-nodes.com/?sorts[load]=1&sorts[tls]=-1 and paste it as a Custom host node in Tools - Edit Node Configuration.

If you know which addresses should hold you balance, please check if those addresses appear in you addresses list in the History tab. You can also post them here so we can look them up on a tangle explorer. 

And maybe give the snapshot transition feature in Trinity a try: https://trinity.iota.org

Thx for the response.  Here are all the addresses in my history.  I've only used the wallet for receiving IOTA in approximately 3 differenct transactions.  Thx again. 

30/07/2018 19:22
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26/07/2018 18:28
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@filthyunderwear
Alright, none of these addresses are the ones that should hold your funds.
I didn't check all of them, but that's not necessary because addresses will always be generated in the same order.
I checked the first ten (from bottom up) and none of them have ever received any funds or even been attached to tangle before you did so recently.
Conclusion: your balance is 0 because you are not using the same seed as when you received your funds.

It could be a typo or a character that you've missed when you copied and pasted your seed to log in. Please double check for any such mistakes. 
Try typing in the seed by hand very carefully and pay attention if the checksum (three characters given by the wallet at login) is the same as when you've logged in before you sent the funds from the exchange.

As a last resort, you could give fvantom's recovery tool a shot if you can’t find the mistake yourself: 
https://forum.helloiota.com/7000/Seed-recovery-tool-for-typos
If you want to use this tool, you will need one of the addresses that your funds were actually transferred to.
You can find these addresses in the withdrawal history of you exchange account (Bitfinex or Binance or wherever you bought your coins). 

As u/Marsinator already suggested on your reddit post, please join our Discord's #help channel if you need real-time assistance.


I wouldn't be able to help anyone without thetangle.org-explorer. If you feel like you want to support its developer Mathieu Viossat in maintaining his service, please consider a donation to the address shown here: https://thetangle.org/about. Thank you!
Edited Last Year by Alexa
Alexa
Alexa
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gul - 31 Jul 2018
Again thank you very much, Winston and everybody who is helping with all the issues here!!!
First I checked bitfinex transactions and saw, that the amount I knew should have been on my light wallet. Afterwards I followed Winson's instructions and attached adresses to the tangle. After attaching the third address suddenly my proper amount is shown! I don't have a clue how this can be but I'm very very happy. :-)
Best regards, gul

Hi @gul,
thanks for reporting back to us.
It's great to hear that everything's fine now! Smile

If you want to understand why you had to attach some more addresses and what an address index is and why the wallet moves funds to a higher index automatically when you send, here's a very good explanation: https://matthewwinstonjohnson.gitbooks.io/iota-guide-and-faq/how-addresses-work.html

I wouldn't be able to help anyone without thetangle.org-explorer. If you feel like you want to support its developer Mathieu Viossat in maintaining his service, please consider a donation to the address shown here: https://thetangle.org/about. Thank you!
filthyunderwear
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Alexa - 31 Jul 2018
filthyunderwear - 30 Jul 2018
Alexa - 30 Jul 2018
filthyunderwear - 30 Jul 2018
Hello:

I've tried numerous times to retrieve my balance using the IOTA wallet to no avail.  I am using the latest version and have generated over 30 new addresses attaching to the tangle and have not received my balance.  What else, if anything, can I do?  Thx.

Hi filthyunderwear,
welcome to Hello IOTA!
It's hard to tell what's wrong with so little info.
Maybe you're just not connected to a synched node. 
Please select a node from this list https://www.tangle-nodes.com/?sorts[load]=1&sorts[tls]=-1 and paste it as a Custom host node in Tools - Edit Node Configuration.

If you know which addresses should hold you balance, please check if those addresses appear in you addresses list in the History tab. You can also post them here so we can look them up on a tangle explorer. 

And maybe give the snapshot transition feature in Trinity a try: https://trinity.iota.org

Thx for the response.  Here are all the addresses in my history.  I've only used the wallet for receiving IOTA in approximately 3 differenct transactions.  Thx again. 

30/07/2018 19:22
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30/07/2018 18:24
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29/07/2018 23:09
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29/07/2018 23:08
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29/07/2018 22:55
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29/07/2018 22:46
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29/07/2018 22:39
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29/07/2018 22:35
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29/07/2018 22:34
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29/07/2018 22:28
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29/07/2018 22:19
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29/07/2018 22:13
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29/07/2018 22:06
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27/07/2018 13:19
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26/07/2018 22:30
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26/07/2018 19:48
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26/07/2018 18:40
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26/07/2018 18:38
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26/07/2018 18:31
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26/07/2018 18:29
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26/07/2018 18:28
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@filthyunderwear
Alright, none of these addresses are the ones that should hold your funds.
I didn't check all of them, but that's not necessary because addresses will always be generated in the same order.
I checked the first ten (from bottom up) and none of them have ever received any funds or even been attached to tangle before you did so recently.
Conclusion: your balance is 0 because you are not using the same seed as when you received your funds.

It could be a typo or a character that you've missed when you copied and pasted your seed to log in. Please double check for any such mistakes. 
Try typing in the seed by hand very carefully and pay attention if the checksum (three characters given by the wallet at login) is the same as when you've logged in before you sent the funds from the exchange.

As a last resort, you could give fvantom's recovery tool a shot if you can’t find the mistake yourself: 
https://forum.helloiota.com/7000/Seed-recovery-tool-for-typos
If you want to use this tool, you will need one of the addresses that your funds were actually transferred to.
You can find these addresses in the withdrawal history of you exchange account (Bitfinex or Binance or wherever you bought your coins). 

As u/Marsinator already suggested on your reddit post, please join our Discord's #help channel if you need real-time assistance.

Thx much for the post.  Will join discord.
CoinJohn
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Alexa - 23 Jul 2018
CoinJohn - 22 Jul 2018
Hi Alexa, read your reply only now, thank you. I will do the re-attaching business tonight. Just for y understanding please, when I start re-attching as you recommended, the wallet will automatically generate the same addresses I had before to find the funds? With kindest regards again.  John

Hey John,
exactly this. You will first generate your first old address and then all others one by one in the same order again.

To answer your question to Eric: when you press the Ctrl key on your keyboard, hold it and press F. This will open up a search field for you to type or paste in any stuff that you want to search for. Works on other documents and websites, too. Wink

HI Alexa, I had only time now to try to find my IOTA. I have logged into my wallet, and have generated and attached 15 addresses. Nothing found yet. When I compared those addresses with the two I had used to transfer from the exchange into my wallet, they are completely different. I ever only had those two addresses to transfer from the exchange and never did any trading. Do you have any idea how I can get my IOTA back please? best regards. John

Alexa
Alexa
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Posts: 732, Visits: 1.4K
CoinJohn - 2 Aug 2018
Alexa - 23 Jul 2018
CoinJohn - 22 Jul 2018
Hi Alexa, read your reply only now, thank you. I will do the re-attaching business tonight. Just for y understanding please, when I start re-attching as you recommended, the wallet will automatically generate the same addresses I had before to find the funds? With kindest regards again.  John

Hey John,
exactly this. You will first generate your first old address and then all others one by one in the same order again.

To answer your question to Eric: when you press the Ctrl key on your keyboard, hold it and press F. This will open up a search field for you to type or paste in any stuff that you want to search for. Works on other documents and websites, too. Wink

HI Alexa, I had only time now to try to find my IOTA. I have logged into my wallet, and have generated and attached 15 addresses. Nothing found yet. When I compared those addresses with the two I had used to transfer from the exchange into my wallet, they are completely different. I ever only had those two addresses to transfer from the exchange and never did any trading. Do you have any idea how I can get my IOTA back please? best regards. John

Hey @CoinJohn,
this can happen if your funds have been secured by the Foundation. Did you actually look up your addresses in the "list of secured addresses" you were asking about? If you could post your two addresses, I'll look them up for you to tell you what to do.


I wouldn't be able to help anyone without thetangle.org-explorer. If you feel like you want to support its developer Mathieu Viossat in maintaining his service, please consider a donation to the address shown here: https://thetangle.org/about. Thank you!
CoinJohn
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Hi Alexa, here they are:
PFSMOKLDMYYPVOEDLGIPKJRTTCPLJNYBBCUSEFR9URD9CYKSHKHCOADZCQA9NJKJPNTVXAGMCCRWJGZZWULBNXBYTC

LZSTOYFLRFNJLIUVFUMVLYH9FYM9EQBWYELDMNNIHBRBKLYJWDECXMKBSOFTZCTRZTAINAIEEVVU9MUADOZWOTNVSX
Alexa
Alexa
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Group: Moderators
Posts: 732, Visits: 1.4K
CoinJohn - 2 Aug 2018
Hi Alexa, here they are:
PFSMOKLDMYYPVOEDLGIPKJRTTCPLJNYBBCUSEFR9URD9CYKSHKHCOADZCQA9NJKJPNTVXAGMCCRWJGZZWULBNXBYTC

LZSTOYFLRFNJLIUVFUMVLYH9FYM9EQBWYELDMNNIHBRBKLYJWDECXMKBSOFTZCTRZTAINAIEEVVU9MUADOZWOTNVSX

John, unfortunately this bundle shows that all your funds got sent to another address on January 19th and then forwarded further on: 
https://thetangle.org/bundle/KZ9BHXFKKXIJANA9CSPSQECYIDIFKYOFXHTJIFFHUZQKOHNZKEFZLTEQBHVWBBXYRGDJSVUABFUGHSSHY 

What this means is that your funds have been stolen because you used a malicious website to create your seed. You can read more about it here: 
https://medium.com/iota-demystified/what-happened-last-night-on-iota-b6157ade1e03

There's not much you can do now, except report this to you local (cybercrime) police. Please do so.
If this thief ever gets caught, you will have to provide proof that those stolen coins belong to you. Please make sure to keep your seed and all evidence of where your bought your coins from and where you sent them to afterwards. For example save your trade history and your withdrawal history from your exchange account.

I'm sorry that you've lost your coins.

I wouldn't be able to help anyone without thetangle.org-explorer. If you feel like you want to support its developer Mathieu Viossat in maintaining his service, please consider a donation to the address shown here: https://thetangle.org/about. Thank you!
CoinJohn
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thank you for letting me know. Interesting experience. not much lost anyway. with best regards and thank you for your great help and support John

Alexa
Alexa
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CoinJohn - 2 Aug 2018
thank you for letting me know. Interesting experience. not much lost anyway. with best regards and thank you for your great help and support John

Well, what is much is relative right? Who knows how much it might become one day...
You're welcome, I was hoping for a much better outcome though.

I wouldn't be able to help anyone without thetangle.org-explorer. If you feel like you want to support its developer Mathieu Viossat in maintaining his service, please consider a donation to the address shown here: https://thetangle.org/about. Thank you!
Edited Last Year by Alexa
filthyunderwear
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Alexa - 30 Jul 2018
filthyunderwear - 30 Jul 2018
Hello:

I've tried numerous times to retrieve my balance using the IOTA wallet to no avail.  I am using the latest version and have generated over 30 new addresses attaching to the tangle and have not received my balance.  What else, if anything, can I do?  Thx.

Hi filthyunderwear,
welcome to Hello IOTA!
It's hard to tell what's wrong with so little info.
Maybe you're just not connected to a synched node. 
Please select a node from this list https://www.tangle-nodes.com/?sorts[load]=1&sorts[tls]=-1 and paste it as a Custom host node in Tools - Edit Node Configuration.

If you know which addresses should hold you balance, please check if those addresses appear in you addresses list in the History tab. You can also post them here so we can look them up on a tangle explorer. 

And maybe give the snapshot transition feature in Trinity a try: https://trinity.iota.org

Ok, found one of the addresses where some of my IOTA might be -
Address:    YOFAYWFOWCLFAJSKQZAGSRTFPLQWDQVDQNZJPFYTTPCQYLNIPEXDNTDCXTTYMKAPXPUGLQWOGQABSMOQDDXPYXJWKD
Txid:    WODUYMILIETZTQWLGXTAODYKDCXSWIGL9PX9TIKUTIPMLQBXZJG9MSPODSMRSLLJORUFVL9YCAEHZ9999
filthyunderwear
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Attaching to Tangle (10 reputation)Attaching to Tangle (10 reputation)Attaching to Tangle (10 reputation)Attaching to Tangle (10 reputation)Attaching to Tangle (10 reputation)Attaching to Tangle (10 reputation)Attaching to Tangle (10 reputation)Attaching to Tangle (10 reputation)Attaching to Tangle (10 reputation)
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Here are the others.  Sorry about the two responses. 

Address:    GKDEIEEMKRCGCNKPJDLZKVXNNDSYTLXMQLIWMFDTHEPETFIOFMFTQUEDBEAUPHRZPYPCLLDLAHQYFJCIWIM9FD9COD
Txid:    PBFMRPXXMDOSOTUGSSMTUWMYDBYBNXLNFAGDAK9BHQGKWNROSMZQSENK9EHXBZHQCFWWADWAVLVGZ9999

Address:    B9B9XGEDDAZOXLMS9HSRYYZQLANAIRHLVIJAUCLLDRMRHN9VLFWZEZLHVBMDJAGOOYZOMBXLTWKICS9MBEVDKZAOGW
Txid:    HVIWGDSUDEK9EIOVIEZWDGQLURSAN9XWQWKWNVSZNRRYXIOWCBAQQCDPIOVAXMKUJNFIVDJLAJBFA9999

All 3 transactions came from Binance.  Thx again for the help.
GO

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