Help! My IOTA balance is zero! (steps to help you find your balance v2.5.7)


Help! My IOTA balance is zero! (steps to help you find your balance...
Author
Message
Alexa
Alexa
True IOTAn (9.6K reputation)
Group: Moderators
Posts: 732, Visits: 1.4K
a_guest07 - 19 Jun 2018

Здравствуйте, я все сделал как в инструкции, сделал реклайм и написал, что средства будут переведены на новый адрес, но прошло 5 дней и ничего не было передано, я уже создал 70 адресов и баланс еще 0. В старом семени я нашел адрес и нашел свою йоту https://gist.githubusercontent.com/cyclux/2bb05d873c4ec6115cad1d100263d489/raw/612a49e46091586957448f6606ea981ab18022e7/snapshot_validation_20171023.txt было написано, что они доступны. Скажи мне, что делать? Вот мой адрес на который вы должны отправить Iotu GOXXILUDZYTOAVWTVYAHU9VVIVGBYEVXJODHOTKPNESCENPQWQQTDL9PHBMZFTFJOGDDPKBZUOLNKBKAXSRGMYZHBC

Hi @a_guest07,
thanks for your post and welcome to Hello IOTA!
I hope things don't get lost in translation here, but if your old address shows as "Available" in the snapshot validation list then this is not a reclaim case. Could you please post your old address for me to check? Please don't post your seed!

I wouldn't be able to help anyone without thetangle.org-explorer. If you feel like you want to support its developer Mathieu Viossat in maintaining his service, please consider a donation to the address shown here: https://thetangle.org/about. Thank you!
Anton
Anton
Attaching to Tangle (49 reputation)Attaching to Tangle (49 reputation)Attaching to Tangle (49 reputation)Attaching to Tangle (49 reputation)Attaching to Tangle (49 reputation)Attaching to Tangle (49 reputation)Attaching to Tangle (49 reputation)Attaching to Tangle (49 reputation)Attaching to Tangle (49 reputation)
Group: Forum Members
Posts: 8, Visits: 2
[Цитата]
[б]Алекса - 19 июня 2018[/б]
[Цитата]
[б]a_guest07 - 19 июня 2018[/б]

Здравствуйте, я все сделал как в инструкции, сделал реклайм и написал, что средства будут переведены на новый адрес, но прошло 5 дней и ничего не было передано, я уже создал 70 адресов и баланс еще 0. В старом семени я нашел адрес и нашел свою йоту https://gist.githubusercontent.com/cyclux/2bb05d873c4ec6115cad1d100263d489/raw/612a49e46091586957448f6606ea981ab18022e7/snapshot_validation_20171023.txt было написано, что они доступны. Скажи мне, что делать? Вот мой адрес на который вы должны отправить Iotu GOXXILUDZYTOAVWTVYAHU9VVIVGBYEVXJODHOTKPNESCENPQWQQTDL9PHBMZFTFJOGDDPKBZUOLNKBKAXSRGMYZHBC
[/цитата]

Привет @a_guest07,
спасибо за ваш пост и добро пожаловать на Привет йоту!
Я надеюсь, что вещи не теряются здесь в переводе, но если ваш старый адрес отображается как "доступен" в списке проверки моментальных снимков, то это не истребовать дело. Не могли бы вы оставить свой старый адрес для проверки? Пожалуйста, не отправляйте свое семя!
[/цитата]

когда я подтвердил старое семя, я написал это: любые исправленные токены будут отправлены на ваш адрес, указанный ниже. По соображениям безопасности, не экономьте с этого адреса, пока не получите все свои средства. Вот мой адрес от старого Ceed в которой вы можете увидеть в Фонд Йота Йота
CQUUUPOZTZKZNRVCZGENYDWTNKODUSHWPC9CJLSOYJGD9LTEDSUFIYPYSSMGTHJMQGFUXBWHS9FIGK9IAOHWGQIJOD

tangle2017
t
Attaching to Tangle (70 reputation)Attaching to Tangle (70 reputation)Attaching to Tangle (70 reputation)Attaching to Tangle (70 reputation)Attaching to Tangle (70 reputation)Attaching to Tangle (70 reputation)Attaching to Tangle (70 reputation)Attaching to Tangle (70 reputation)Attaching to Tangle (70 reputation)
Group: Forum Members
Posts: 14, Visits: 13
@a_guest07  you can send page which you here see?
Anton
Anton
Attaching to Tangle (49 reputation)Attaching to Tangle (49 reputation)Attaching to Tangle (49 reputation)Attaching to Tangle (49 reputation)Attaching to Tangle (49 reputation)Attaching to Tangle (49 reputation)Attaching to Tangle (49 reputation)Attaching to Tangle (49 reputation)Attaching to Tangle (49 reputation)
Group: Forum Members
Posts: 8, Visits: 2
[Цитата]
[б]tangle2017 - 20 июня 2018[/б]
@a_guest07 вы можете отправить страницу, которую вы здесь видите?
[/цитата]

I'm sorry, but I don't know what page this is about.
Anton
Anton
Attaching to Tangle (49 reputation)Attaching to Tangle (49 reputation)Attaching to Tangle (49 reputation)Attaching to Tangle (49 reputation)Attaching to Tangle (49 reputation)Attaching to Tangle (49 reputation)Attaching to Tangle (49 reputation)Attaching to Tangle (49 reputation)Attaching to Tangle (49 reputation)
Group: Forum Members
Posts: 8, Visits: 2
[Цитата]
[б]tangle2017 - 20 июня 2018[/б]
@a_guest07 вы можете отправить страницу, которую вы здесь видите?
[/цитата]

https://gist.githubusercontent.com/cyclux/2bb05d873c4ec6115cad1d100263d489/raw/612a49e46091586957448f6606ea981ab18022e7/snapshot_validation_20171023.txt
Вы имеете в виду это?

Alexa
Alexa
True IOTAn (9.6K reputation)
Group: Moderators
Posts: 732, Visits: 1.4K
a_guest07 - 20 Jun 2018
[Цитата]
[б]Алекса - 19 июня 2018[/б]
[Цитата]
[б]a_guest07 - 19 июня 2018[/б]

Здравствуйте, я все сделал как в инструкции, сделал реклайм и написал, что средства будут переведены на новый адрес, но прошло 5 дней и ничего не было передано, я уже создал 70 адресов и баланс еще 0. В старом семени я нашел адрес и нашел свою йоту https://gist.githubusercontent.com/cyclux/2bb05d873c4ec6115cad1d100263d489/raw/612a49e46091586957448f6606ea981ab18022e7/snapshot_validation_20171023.txt было написано, что они доступны. Скажи мне, что делать? Вот мой адрес на который вы должны отправить Iotu GOXXILUDZYTOAVWTVYAHU9VVIVGBYEVXJODHOTKPNESCENPQWQQTDL9PHBMZFTFJOGDDPKBZUOLNKBKAXSRGMYZHBC
[/цитата]

Привет @a_guest07,
спасибо за ваш пост и добро пожаловать на Привет йоту!
Я надеюсь, что вещи не теряются здесь в переводе, но если ваш старый адрес отображается как "доступен" в списке проверки моментальных снимков, то это не истребовать дело. Не могли бы вы оставить свой старый адрес для проверки? Пожалуйста, не отправляйте свое семя!
[/цитата]

когда я подтвердил старое семя, я написал это: любые исправленные токены будут отправлены на ваш адрес, указанный ниже. По соображениям безопасности, не экономьте с этого адреса, пока не получите все свои средства. Вот мой адрес от старого Ceed в которой вы можете увидеть в Фонд Йота Йота
CQUUUPOZTZKZNRVCZGENYDWTNKODUSHWPC9CJLSOYJGD9LTEDSUFIYPYSSMGTHJMQGFUXBWHS9FIGK9IAOHWGQIJOD

@a_guest07
Thanks for posting your old address!
The status „AVAILABLE“ in the snapshot validation list means that your funds were never secured by the IOTA Foundation.
So, this is not a reclaim case. The reclaim tool doesn’t check if any address on any old seed is in fact eligible for reclaim or not.
Therefore, it doesn’t matter what the tool showed you at the end. It simply won’t work for you because the Foundation never had your funds.

Now, let’s try and find out what actually happened…
Here’s your address on the tangle explorer: https://thetangle.org/address/CQUUUPOZTZKZNRVCZGENYDWTNKODUSHWPC9CJLSOYJGD9LTEDSUFIYPYSSMGTHJMQGFUXBWHS9FIGK9IA

We see the incoming transaction on September 1st.
On January 8th someone started to try to transfer the funds, but the transaction kept pending for almost three weeks.
Finally, a reattachment got confirmed on January 28th and your 400 Mi went to this address: https://thetangle.org/address/RLCZMBSRYVRIVSSKEEYPWEVFAJSFR9UWSZSSDKRYMUATJWKDYCMMVWMMBUHYBHZBZF9FJYUQSLKAQUVD9

By looking at the following transactions from there, I'm pretty sure that this is some exchange's deposit address.
So: can you remember that you had tried to send your 400 Mi to an exchange in January?


I wouldn't be able to help anyone without thetangle.org-explorer. If you feel like you want to support its developer Mathieu Viossat in maintaining his service, please consider a donation to the address shown here: https://thetangle.org/about. Thank you!
Anton
Anton
Attaching to Tangle (49 reputation)Attaching to Tangle (49 reputation)Attaching to Tangle (49 reputation)Attaching to Tangle (49 reputation)Attaching to Tangle (49 reputation)Attaching to Tangle (49 reputation)Attaching to Tangle (49 reputation)Attaching to Tangle (49 reputation)Attaching to Tangle (49 reputation)
Group: Forum Members
Posts: 8, Visits: 2
[Цитата]
[б]Алекса - 20 июня 2018[/б]
[Цитата]
[б]a_guest07 - 20 июня 2018[/б]
[Цитата]
[б]Алекса - 19 июня 2018[/б]
[Цитата]
[б]a_guest07 - 19 июня 2018[/б]

Здравствуйте, я все сделал как в инструкции, сделал реклайм и написал, что средства будут переведены на новый адрес, но прошло 5 дней и ничего не было передано, я уже создал 70 адресов и баланс еще 0. В старом семени я нашел адрес и нашел свою йоту https://gist.githubusercontent.com/cyclux/2bb05d873c4ec6115cad1d100263d489/raw/612a49e46091586957448f6606ea981ab18022e7/snapshot_validation_20171023.txt было написано, что они доступны. Скажи мне, что делать? Вот мой адрес на который вы должны отправить Iotu GOXXILUDZYTOAVWTVYAHU9VVIVGBYEVXJODHOTKPNESCENPQWQQTDL9PHBMZFTFJOGDDPKBZUOLNKBKAXSRGMYZHBC
[/цитата]

Привет @a_guest07,
спасибо за ваш пост и добро пожаловать на Привет йоту!
Я надеюсь, что вещи не теряются здесь в переводе, но если ваш старый адрес отображается как "доступен" в списке проверки моментальных снимков, то это не истребовать дело. Не могли бы вы оставить свой старый адрес для проверки? Пожалуйста, не отправляйте свое семя!
[/цитата]

когда я подтвердил старое семя, я написал это: любые исправленные токены будут отправлены на ваш адрес, указанный ниже. По соображениям безопасности, не экономьте с этого адреса, пока не получите все свои средства. Вот мой адрес от старого Ceed в которой вы можете увидеть в Фонд Йота Йота
CQUUUPOZTZKZNRVCZGENYDWTNKODUSHWPC9CJLSOYJGD9LTEDSUFIYPYSSMGTHJMQGFUXBWHS9FIGK9IAOHWGQIJOD
[/цитата]

@a_guest07
спасибо за размещение вашего старого адреса!
Статус „в наличии“ в списке проверки моментальных снимков означает, что ваши средства не были обеспечены Фондом йоту.
Так что, это не вернуть. Reclaim инструмент не проверяет, если любой адрес на любом старом семени на самом деле имеет право на reclaim или нет.
Поэтому, неважно, какой инструмент вы показали в конце. Это просто не сработает для вас, потому что фонд никогда не имел ваших средств.

Теперь, давайте попробуем выяснить, что произошло на самом деле...
вот ваш адрес на клубок проводник: https://thetangle.org/address/CQUUUPOZTZKZNRVCZGENYDWTNKODUSHWPC9CJLSOYJGD9LTEDSUFIYPYSSMGTHJMQGFUXBWHS9FIGK9IA

мы видим входящую транзакцию на 1 сентября.
8 января кто-то начал пытаться передать денежные средства, но сделка откладывается почти на три недели.
Наконец, пришить получил подтверждения на 28 января и ваши 400 Ми шли на этот адрес: https://thetangle.org/address/RLCZMBSRYVRIVSSKEEYPWEVFAJSFR9UWSZSSDKRYMUATJWKDYCMMVWMMBUHYBHZBZF9FJYUQSLKAQUVD9

глядя на следующие операции оттуда, я уверен, что это какой-то обмен депозитный адрес.
Итак: помните ли вы, что вы пытались отправить свои 400 миль на биржу в январе?
[/цитата]

I wanted to send Iota before the new year on the BITFINEX exchange?but the transaction was frozen, I sent through the bitfinex 80 node, the transaction was unconfirmed, but IOTA was on the balance, but I could not spend them. In January, I went into my wallet and saw my balance 0. Then I searched the Internet for how to get Iotu back, the only thing I found was address generation,but it didn't help me( I don't know what to do to get them back.
Anton
Anton
Attaching to Tangle (49 reputation)Attaching to Tangle (49 reputation)Attaching to Tangle (49 reputation)Attaching to Tangle (49 reputation)Attaching to Tangle (49 reputation)Attaching to Tangle (49 reputation)Attaching to Tangle (49 reputation)Attaching to Tangle (49 reputation)Attaching to Tangle (49 reputation)
Group: Forum Members
Posts: 8, Visits: 2
[Цитата]
[б]a_guest07 - 20 июня 2018[/б]
[Цитата]
[б]Алекса - 20 июня 2018[/б]
[Цитата]
[б]a_guest07 - 20 июня 2018[/б]
[Цитата]
[б]Алекса - 19 июня 2018[/б]
[Цитата]
[б]a_guest07 - 19 июня 2018[/б]

Здравствуйте, я все сделал как в инструкции, сделал реклайм и написал, что средства будут переведены на новый адрес, но прошло 5 дней и ничего не было передано, я уже создал 70 адресов и баланс еще 0. В старом семени я нашел адрес и нашел свою йоту https://gist.githubusercontent.com/cyclux/2bb05d873c4ec6115cad1d100263d489/raw/612a49e46091586957448f6606ea981ab18022e7/snapshot_validation_20171023.txt было написано, что они доступны. Скажи мне, что делать? Вот мой адрес на который вы должны отправить Iotu GOXXILUDZYTOAVWTVYAHU9VVIVGBYEVXJODHOTKPNESCENPQWQQTDL9PHBMZFTFJOGDDPKBZUOLNKBKAXSRGMYZHBC
[/цитата]

Привет @a_guest07,
спасибо за ваш пост и добро пожаловать на Привет йоту!
Я надеюсь, что вещи не теряются здесь в переводе, но если ваш старый адрес отображается как "доступен" в списке проверки моментальных снимков, то это не истребовать дело. Не могли бы вы оставить свой старый адрес для проверки? Пожалуйста, не отправляйте свое семя!
[/цитата]

когда я подтвердил старое семя, я написал это: любые исправленные токены будут отправлены на ваш адрес, указанный ниже. По соображениям безопасности, не экономьте с этого адреса, пока не получите все свои средства. Вот мой адрес от старого Ceed в которой вы можете увидеть в Фонд Йота Йота
CQUUUPOZTZKZNRVCZGENYDWTNKODUSHWPC9CJLSOYJGD9LTEDSUFIYPYSSMGTHJMQGFUXBWHS9FIGK9IAOHWGQIJOD
[/цитата]

@a_guest07
спасибо за размещение вашего старого адреса!
Статус „в наличии“ в списке проверки моментальных снимков означает, что ваши средства не были обеспечены Фондом йоту.
Так что, это не вернуть. Reclaim инструмент не проверяет, если любой адрес на любом старом семени на самом деле имеет право на reclaim или нет.
Поэтому, неважно, какой инструмент вы показали в конце. Это просто не сработает для вас, потому что фонд никогда не имел ваших средств.

Теперь, давайте попробуем выяснить, что произошло на самом деле...
вот ваш адрес на клубок проводник: https://thetangle.org/address/CQUUUPOZTZKZNRVCZGENYDWTNKODUSHWPC9CJLSOYJGD9LTEDSUFIYPYSSMGTHJMQGFUXBWHS9FIGK9IA

мы видим входящую транзакцию на 1 сентября.
8 января кто-то начал пытаться передать денежные средства, но сделка откладывается почти на три недели.
Наконец, пришить получил подтверждения на 28 января и ваши 400 Ми шли на этот адрес: https://thetangle.org/address/RLCZMBSRYVRIVSSKEEYPWEVFAJSFR9UWSZSSDKRYMUATJWKDYCMMVWMMBUHYBHZBZF9FJYUQSLKAQUVD9

глядя на следующие операции оттуда, я уверен, что это какой-то обмен депозитный адрес.
Итак: помните ли вы, что вы пытались отправить свои 400 миль на биржу в январе?
[/цитата]

Я хотел отправить йоту до Нового года на биржу BITFINEX?но сделка была заморожена, я отправил через узел bitfinex 80, сделка была неподтвержденной, но IOTA была на балансе, но я не мог их потратить. В январе я вошел в свой кошелек и увидел свой баланс 0. Затем я искал в интернете, как вернуть Iotu, единственное, что я нашел, было генерацией адресов,но это не помогло мне( я не знаю, что делать, чтобы вернуть их.
[/цитата]

checked the exchange, but it's empty
Anton
Anton
Attaching to Tangle (49 reputation)Attaching to Tangle (49 reputation)Attaching to Tangle (49 reputation)Attaching to Tangle (49 reputation)Attaching to Tangle (49 reputation)Attaching to Tangle (49 reputation)Attaching to Tangle (49 reputation)Attaching to Tangle (49 reputation)Attaching to Tangle (49 reputation)
Group: Forum Members
Posts: 8, Visits: 2
I remember trying to send,but I don't remember exactly when,I sent the same to the stock exchange BITFINEX bitfinex via node 80, the transaction appears to be frozen ,I could not have tokens to do anything and then my balance was equal to 0

Alexa
Alexa
True IOTAn (9.6K reputation)
Group: Moderators
Posts: 732, Visits: 1.4K
a_guest07 - 20 Jun 2018
I remember trying to send,but I don't remember exactly when,I sent the same to the stock exchange BITFINEX bitfinex via node 80, the transaction appears to be frozen ,I could not have tokens to do anything and then my balance was equal to 0

Well, your funds were never "frozen", the transaction was just pending for a long time.
But it finally got confirmed on January 28th and your funds left your own address and went to Bitfinex. That's why you see 0 balance ever since.
Sometimes exchanges make mistakes and forget to credit user's deposits. But all the cases that I've ever seen always got fixed afterwards, so try not to worry too much for now.

What you need to do now is to open a support ticket with Bitfinex.
Tell them that you sent your 400 Mi to this deposit address in January, but your deposit hasn’t been credited to your account: https://thetangle.org/address/RLCZMBSRYVRIVSSKEEYPWEVFAJSFR9UWSZSSDKRYMUATJWKDYCMMVWMMBUHYBHZBZF9FJYUQSLKAQUVD9
Send them these links to prove that your deposit got confirmed: https://thetangle.org/bundle/JXXEIXJTDCQPJAXEGEYJWSIOEDIQJSFKGFJQDCPOFVULJP9IOKZBSZGFYNLXIQ9IHWUCPHASYEVJJSOC9
https://thetangle.org/transaction/EDSYOGPB9GCAOQ9HBNBNDOKPEUYS999CR9KWFXGUTFWBJYBXWFDSXQSDYKLFMXHNGUYFPP9K9HPRZ9999
Ask them to please look into this issue and credit your deposit.

Good luck! Please let us know how it went...

I wouldn't be able to help anyone without thetangle.org-explorer. If you feel like you want to support its developer Mathieu Viossat in maintaining his service, please consider a donation to the address shown here: https://thetangle.org/about. Thank you!
Anton
Anton
Attaching to Tangle (49 reputation)Attaching to Tangle (49 reputation)Attaching to Tangle (49 reputation)Attaching to Tangle (49 reputation)Attaching to Tangle (49 reputation)Attaching to Tangle (49 reputation)Attaching to Tangle (49 reputation)Attaching to Tangle (49 reputation)Attaching to Tangle (49 reputation)
Group: Forum Members
Posts: 8, Visits: 2
[Цитата]
[б]Алекса - 20 июня 2018[/б]
[Цитата]
[б]a_guest07 - 20 июня 2018[/б]
Я помню, как пытался отправить,но я точно не помню, когда я отправил то же самое на биржу BITFINEX bitfinex через узел 80, транзакция, похоже, заморожена, у меня не было токенов, чтобы что-либо сделать, и тогда мой баланс был равен 0
[/цитата]

Ну, ваши средства никогда не были "заморожены", транзакция была просто отложена в течение длительного времени.
Но он, наконец, получил подтверждения на 28 января и ваши средства оставил свой адрес и пошел биржами. Вот почему вы видите 0 баланс с тех пор.
Иногда биржи ошибаются и забывают вклады кредит пользователя. Но все случаи, которые я когда-либо видел, всегда исправлялись после этого, поэтому постарайтесь пока не беспокоиться.

Что нужно сделать сейчас, чтобы открыть поддержки билет с биржами.
Скажите им, что вы послали в январе свой 400-Ми по этому адресу депозит, но депозит не был зачислен на ваш счет: https://thetangle.org/address/RLCZMBSRYVRIVSSKEEYPWEVFAJSFR9UWSZSSDKRYMUATJWKDYCMMVWMMBUHYBHZBZF9FJYUQSLKAQUVD9
отправьте им эти ссылки, чтобы доказать, что ваш депозит получил подтверждения: https://thetangle.org/bundle/JXXEIXJTDCQPJAXEGEYJWSIOEDIQJSFKGFJQDCPOFVULJP9IOKZBSZGFYNLXIQ9IHWUCPHASYEVJJSOC9
https://thetangle.org/transaction/EDSYOGPB9GCAOQ9HBNBNDOKPEUYS999CR9KWFXGUTFWBJYBXWFDSXQSDYKLFMXHNGUYFPP9K9HPRZ9999
попросите их, пожалуйста, разобраться в этом вопросе и пополнить ваш депозит.

Удачи! Пожалуйста, дайте нам знать, как все прошло...
[/цитата]

as all resolved I will write,thank you very much
fasspin
f
Attaching to Tangle (3 reputation)Attaching to Tangle (3 reputation)Attaching to Tangle (3 reputation)Attaching to Tangle (3 reputation)Attaching to Tangle (3 reputation)Attaching to Tangle (3 reputation)Attaching to Tangle (3 reputation)Attaching to Tangle (3 reputation)Attaching to Tangle (3 reputation)
Group: Forum Members
Posts: 2, Visits: 3
Hi!
Thanks for the Hello Iota exist!

In February of 2018 I installed the IOTA Wallet v2.5.7 and created my seed with 81 characters without using any type of seed generator. After that, I transferred 6.6 Gi from Bitfinex to this wallet, according to the following transactions:

02-17-2018
Total: 2,999.50
DPXLUVHVLS9GVJFNNWRBJSTJSSEEESRAUQGRAAFKOFEXBGDGYMUYZFWGNAFVHKCNXCIXTNAVZGSFECFCBCYCSNMQCW

02-16-2018
Total: 2,999.50
EVDIIYQWJDQWPODTSBOBRZJOSMEZUXVZEHRDZOLWMWU9OUXYNBITUCAMRMULHMGIZDPVYJBSTKIQUVMMCKKNMOC9MB

02-15-2018
Total: 499.50
SBPOXALSNVKLXI9PKBEIHCOGCHPMCOOSQHYPPQOWIFIEPSUBBBAM9MNMVHOZXFCUPQIMSQJFNUZDZH9OXN9GRWNAZZ

After processing the transfers the balance of my wallet totaled the expected value. For the next few weeks I regularly accessed my wallet and verified that the transaction history and balance were preserved. On 06/25/2018 when I accessed my wallet again, after a long period without access, to my surprise, I verified that the balance was 0 and the transaction history was without information.

Considering that the result of the checksum of my seed is correct, I conclude that the balance 0 is not related to the problem concerning to the incorrect seed.

In this way, I kindly request help for my case, as I do not have the necessary technical knowledge to identify the possible balance problem 0.

Thanks.
Alexa
Alexa
True IOTAn (9.6K reputation)
Group: Moderators
Posts: 732, Visits: 1.4K
fasspin - 28 Jun 2018
Hi!
Thanks for the Hello Iota exist!

In February of 2018 I installed the IOTA Wallet v2.5.7 and created my seed with 81 characters without using any type of seed generator. After that, I transferred 6.6 Gi from Bitfinex to this wallet, according to the following transactions:

02-17-2018
Total: 2,999.50
DPXLUVHVLS9GVJFNNWRBJSTJSSEEESRAUQGRAAFKOFEXBGDGYMUYZFWGNAFVHKCNXCIXTNAVZGSFECFCBCYCSNMQCW

02-16-2018
Total: 2,999.50
EVDIIYQWJDQWPODTSBOBRZJOSMEZUXVZEHRDZOLWMWU9OUXYNBITUCAMRMULHMGIZDPVYJBSTKIQUVMMCKKNMOC9MB

02-15-2018
Total: 499.50
SBPOXALSNVKLXI9PKBEIHCOGCHPMCOOSQHYPPQOWIFIEPSUBBBAM9MNMVHOZXFCUPQIMSQJFNUZDZH9OXN9GRWNAZZ

After processing the transfers the balance of my wallet totaled the expected value. For the next few weeks I regularly accessed my wallet and verified that the transaction history and balance were preserved. On 06/25/2018 when I accessed my wallet again, after a long period without access, to my surprise, I verified that the balance was 0 and the transaction history was without information.

Considering that the result of the checksum of my seed is correct, I conclude that the balance 0 is not related to the problem concerning to the incorrect seed.

In this way, I kindly request help for my case, as I do not have the necessary technical knowledge to identify the possible balance problem 0.

Thanks.
Hi @fasspin,
thanks for your post and welcome to Hello IOTA!
Here are your addresses on the tangle explorer:
https://thetangle.org/address/DPXLUVHVLS9GVJFNNWRBJSTJSSEEESRAUQGRAAFKOFEXBGDGYMUYZFWGNAFVHKCNXCIXTNAVZGSFECFCB
https://thetangle.org/address/EVDIIYQWJDQWPODTSBOBRZJOSMEZUXVZEHRDZOLWMWU9OUXYNBITUCAMRMULHMGIZDPVYJBSTKIQUVMMC
https://thetangle.org/address/SBPOXALSNVKLXI9PKBEIHCOGCHPMCOOSQHYPPQOWIFIEPSUBBBAM9MNMVHOZXFCUPQIMSQJFNUZDZH9OX

Since we can see that the coins are still there, my first guess here would be that you just can't see them (and also not the balance they're holding), because the snapshot on April 29th erased your transaction history. That’s a normal occurrence and you can read more about it here: 
https://medium.com/@ralf/prepare-for-the-january-28-2018-iota-snapshot-10f565b371ab

Your balance should come back when you log into the wallet, got to the „Receive“-tab and generate and attach as many addresses as you’ve used before the snapshot happened. Like this:


Please let us know if this works...

I wouldn't be able to help anyone without thetangle.org-explorer. If you feel like you want to support its developer Mathieu Viossat in maintaining his service, please consider a donation to the address shown here: https://thetangle.org/about. Thank you!
fasspin
f
Attaching to Tangle (3 reputation)Attaching to Tangle (3 reputation)Attaching to Tangle (3 reputation)Attaching to Tangle (3 reputation)Attaching to Tangle (3 reputation)Attaching to Tangle (3 reputation)Attaching to Tangle (3 reputation)Attaching to Tangle (3 reputation)Attaching to Tangle (3 reputation)
Group: Forum Members
Posts: 2, Visits: 3
Alexa - 28 Jun 2018
fasspin - 28 Jun 2018
Hi!
Thanks for the Hello Iota exist!

In February of 2018 I installed the IOTA Wallet v2.5.7 and created my seed with 81 characters without using any type of seed generator. After that, I transferred 6.6 Gi from Bitfinex to this wallet, according to the following transactions:

02-17-2018
Total: 2,999.50
DPXLUVHVLS9GVJFNNWRBJSTJSSEEESRAUQGRAAFKOFEXBGDGYMUYZFWGNAFVHKCNXCIXTNAVZGSFECFCBCYCSNMQCW

02-16-2018
Total: 2,999.50
EVDIIYQWJDQWPODTSBOBRZJOSMEZUXVZEHRDZOLWMWU9OUXYNBITUCAMRMULHMGIZDPVYJBSTKIQUVMMCKKNMOC9MB

02-15-2018
Total: 499.50
SBPOXALSNVKLXI9PKBEIHCOGCHPMCOOSQHYPPQOWIFIEPSUBBBAM9MNMVHOZXFCUPQIMSQJFNUZDZH9OXN9GRWNAZZ

After processing the transfers the balance of my wallet totaled the expected value. For the next few weeks I regularly accessed my wallet and verified that the transaction history and balance were preserved. On 06/25/2018 when I accessed my wallet again, after a long period without access, to my surprise, I verified that the balance was 0 and the transaction history was without information.

Considering that the result of the checksum of my seed is correct, I conclude that the balance 0 is not related to the problem concerning to the incorrect seed.

In this way, I kindly request help for my case, as I do not have the necessary technical knowledge to identify the possible balance problem 0.

Thanks.
Hi @fasspin,
thanks for your post and welcome to Hello IOTA!
Here are your addresses on the tangle explorer:
https://thetangle.org/address/DPXLUVHVLS9GVJFNNWRBJSTJSSEEESRAUQGRAAFKOFEXBGDGYMUYZFWGNAFVHKCNXCIXTNAVZGSFECFCB
https://thetangle.org/address/EVDIIYQWJDQWPODTSBOBRZJOSMEZUXVZEHRDZOLWMWU9OUXYNBITUCAMRMULHMGIZDPVYJBSTKIQUVMMC
https://thetangle.org/address/SBPOXALSNVKLXI9PKBEIHCOGCHPMCOOSQHYPPQOWIFIEPSUBBBAM9MNMVHOZXFCUPQIMSQJFNUZDZH9OX

Since we can see that the coins are still there, my first guess here would be that you just can't see them (and also not the balance they're holding), because the snapshot on April 29th erased your transaction history. That’s a normal occurrence and you can read more about it here: 
https://medium.com/@ralf/prepare-for-the-january-28-2018-iota-snapshot-10f565b371ab

Your balance should come back when you log into the wallet, got to the „Receive“-tab and generate and attach as many addresses as you’ve used before the snapshot happened. Like this:


Please let us know if this works...

Hi, Alexa!

Thank you for devoting part of your time to writing the answer.

The information was very useful. Now the wallet is presenting the correct information.

I am very grateful for your help.
Alexa
Alexa
True IOTAn (9.6K reputation)
Group: Moderators
Posts: 732, Visits: 1.4K
fasspin - 28 Jun 2018
Alexa - 28 Jun 2018
fasspin - 28 Jun 2018
Hi!
Thanks for the Hello Iota exist!

In February of 2018 I installed the IOTA Wallet v2.5.7 and created my seed with 81 characters without using any type of seed generator. After that, I transferred 6.6 Gi from Bitfinex to this wallet, according to the following transactions:

02-17-2018
Total: 2,999.50
DPXLUVHVLS9GVJFNNWRBJSTJSSEEESRAUQGRAAFKOFEXBGDGYMUYZFWGNAFVHKCNXCIXTNAVZGSFECFCBCYCSNMQCW

02-16-2018
Total: 2,999.50
EVDIIYQWJDQWPODTSBOBRZJOSMEZUXVZEHRDZOLWMWU9OUXYNBITUCAMRMULHMGIZDPVYJBSTKIQUVMMCKKNMOC9MB

02-15-2018
Total: 499.50
SBPOXALSNVKLXI9PKBEIHCOGCHPMCOOSQHYPPQOWIFIEPSUBBBAM9MNMVHOZXFCUPQIMSQJFNUZDZH9OXN9GRWNAZZ

After processing the transfers the balance of my wallet totaled the expected value. For the next few weeks I regularly accessed my wallet and verified that the transaction history and balance were preserved. On 06/25/2018 when I accessed my wallet again, after a long period without access, to my surprise, I verified that the balance was 0 and the transaction history was without information.

Considering that the result of the checksum of my seed is correct, I conclude that the balance 0 is not related to the problem concerning to the incorrect seed.

In this way, I kindly request help for my case, as I do not have the necessary technical knowledge to identify the possible balance problem 0.

Thanks.
Hi @fasspin,
thanks for your post and welcome to Hello IOTA!
Here are your addresses on the tangle explorer:
https://thetangle.org/address/DPXLUVHVLS9GVJFNNWRBJSTJSSEEESRAUQGRAAFKOFEXBGDGYMUYZFWGNAFVHKCNXCIXTNAVZGSFECFCB
https://thetangle.org/address/EVDIIYQWJDQWPODTSBOBRZJOSMEZUXVZEHRDZOLWMWU9OUXYNBITUCAMRMULHMGIZDPVYJBSTKIQUVMMC
https://thetangle.org/address/SBPOXALSNVKLXI9PKBEIHCOGCHPMCOOSQHYPPQOWIFIEPSUBBBAM9MNMVHOZXFCUPQIMSQJFNUZDZH9OX

Since we can see that the coins are still there, my first guess here would be that you just can't see them (and also not the balance they're holding), because the snapshot on April 29th erased your transaction history. That’s a normal occurrence and you can read more about it here: 
https://medium.com/@ralf/prepare-for-the-january-28-2018-iota-snapshot-10f565b371ab

Your balance should come back when you log into the wallet, got to the „Receive“-tab and generate and attach as many addresses as you’ve used before the snapshot happened. Like this:


Please let us know if this works...

Hi, Alexa!

Thank you for devoting part of your time to writing the answer.

The information was very useful. Now the wallet is presenting the correct information.

I am very grateful for your help.

You're welcome! I'm happy I could help! Smile

I wouldn't be able to help anyone without thetangle.org-explorer. If you feel like you want to support its developer Mathieu Viossat in maintaining his service, please consider a donation to the address shown here: https://thetangle.org/about. Thank you!
Marcin
M
Attaching to Tangle (6 reputation)Attaching to Tangle (6 reputation)Attaching to Tangle (6 reputation)Attaching to Tangle (6 reputation)Attaching to Tangle (6 reputation)Attaching to Tangle (6 reputation)Attaching to Tangle (6 reputation)Attaching to Tangle (6 reputation)Attaching to Tangle (6 reputation)
Group: Forum Members
Posts: 6, Visits: 0
Hi,
I am using Iota light wallet 2.5.7, trying to use 'reclaim tool', but I'm constantly getting 'request error' on attempt to 'promote' the 'proof transaction'.
Please help, I am getting tired of this...
Alexa
Alexa
True IOTAn (9.6K reputation)
Group: Moderators
Posts: 732, Visits: 1.4K
Marcin - 5 Jul 2018
Hi,
I am using Iota light wallet 2.5.7, trying to use 'reclaim tool', but I'm constantly getting 'request error' on attempt to 'promote' the 'proof transaction'.
Please help, I am getting tired of this...

Hi @Marcin
welcome to Hello IOTA!
A Request Error usually indicates a node issue and can normally be fixed by changing nodes.
But: many nodes are down these days because they can’t handle the size of the database anymore.
That’s why we’re going to have a snapshot on Monday. Afterwards more nodes will be up and running again.

Confirmation rates are also very low at the moment and even if you find a working node, you’ll probably have some serious trouble with getting both your reclaim transactions confirmed.

So, my advise for you would be to wait for after the snapshot and try again next week.


I wouldn't be able to help anyone without thetangle.org-explorer. If you feel like you want to support its developer Mathieu Viossat in maintaining his service, please consider a donation to the address shown here: https://thetangle.org/about. Thank you!
Edited Last Year by Alexa
Marcin
M
Attaching to Tangle (6 reputation)Attaching to Tangle (6 reputation)Attaching to Tangle (6 reputation)Attaching to Tangle (6 reputation)Attaching to Tangle (6 reputation)Attaching to Tangle (6 reputation)Attaching to Tangle (6 reputation)Attaching to Tangle (6 reputation)Attaching to Tangle (6 reputation)
Group: Forum Members
Posts: 6, Visits: 0
Alexa - 5 Jul 2018
Marcin - 5 Jul 2018
Hi,
I am using Iota light wallet 2.5.7, trying to use 'reclaim tool', but I'm constantly getting 'request error' on attempt to 'promote' the 'proof transaction'.
Please help, I am getting tired of this...

Hi @Marcin
welcome to Hello IOTA!
A Request Error usually indicates a node issue and can normally be fixed by changing nodes.
But: many nodes are down these days because they can’t handle the size of the database anymore.
That’s why we’re going to have a snapshot on Monday. Afterwards more nodes will be up and running again.

Confirmation times are also very low at the moment and even if you find a working node, you’ll probably have some serious trouble with getting both your reclaim transactions confirmed.

So, my advise for you would be to wait for after the snapshot and try again next week.

Managed to get to 'Reveal transaction is pending', but again stuck on 'request error'.
Thanks for the replay, I will wait then.

pranilb
p
Attaching to Tangle (2 reputation)Attaching to Tangle (2 reputation)Attaching to Tangle (2 reputation)Attaching to Tangle (2 reputation)Attaching to Tangle (2 reputation)Attaching to Tangle (2 reputation)Attaching to Tangle (2 reputation)Attaching to Tangle (2 reputation)Attaching to Tangle (2 reputation)
Group: Forum Members
Posts: 2, Visits: 0
Alexa - 14 May 2018
Iotagetasamich - 14 May 2018
Winston - 10 May 2018
Iotagetasamich - 10 May 2018
My 39 IOTA have disappeared.  I'm hesitant to buy more if I can't recover them. I've tried everything listed on forums to recover but to no avail. Here is the transaction, at least we know it exists. 
QPWGSXQXGKPOQOEEATVODOX9WYVBNSJK9YGVINKGYGYCJYNNLWKRXW9KJYHTEXBCYEHVNWRSLWYZZ9999
I've tried switching nodes 10 or 15 times, 37+ receive addresses, recovery tool, etc. Was doing webgl 2, now using ccurl.  Is there something I missed?  Do I keep trying new receive addresses? Any help would be much appreciated. 
Thanks!

 

@Iotagetasamich 
Thanks for the post, and welcome to the forum.

And thank you for posting your transaction hash. This lets everyone cut to the chase:

Your address from which the transaction was sent (3 months ago):
https://thetangle.org/address/AAQUYT9BYTCSUYOFZWNKSTGAI9KMSILONAVLEHZ9V9EXYPLYUAVZGXMGLKQZHGCWN9ZRRJPMGENQBKUMA

Your address to which the transaction was sent (3 months ago):
https://thetangle.org/address/YIUTCZDGYSYVAKYEHAKZMTEBTOQTJGVXSSEYTNISWXD9MNCOT9DRWTLRKXXF9YKGBPY9XYDTTZHFXVHS9

After this 39 Mi transaction confirmed into the YIUTCZ... address on January 30th, an outgoing transaction of 1.33 Gi was made from this YIUTCZ... address on February 3rd, as seen here:
https://thetangle.org/transaction/MXVNIPYOUYFNNKKJSFBGWXXNHSYZVRGCTAMDOCXXVOQKSCOWECPOLAOBHOTDNYCJWUBPTAIEAXDKA9999

It looks like a 10 Gi portion of that transaction now sits in this address:
https://thetangle.org/address/CASXNOV9LBLMERWLL9MFJB9AFE9ROXH9CDKHNSJ9PZPTVQYIZQQDVWXQKAFRHBAIYNYYHHQVNRWIXPJYW


----------------
Did you make the outgoing transaction of 1.33 Gi on February 3rd from the YIUTCZ... address?
 

Thank you for the response!  And wow, how did you find those other transactions?  I only did the one deposit from Binance into my iota wallet on my laptop. Does this mean it was stolen?  Also, there was only 39 Mi in the account to begin with, how would anyone withdraw a larger amount than was in the account? Needless to say it shows zero currently.  

Hi @Iotagetasamich,
I'll take the liberty to reply to you instead of Winston. I hope you don't mind ;-).

Winston found the addresses by looking up the transaction you've posted on the tangle explorer. From there we can track where the funds came from and also where they went. You can just click on the links in Winston's reply to see what we see...

Winson's wording was probably was a bit off regarding the 10 Gi part. What we see is that your 39 Mi have been sent to an address that accumulated your and other funds up to a balance of 1.33 Gi. Those got transferred again to another address, which accumulated even more funds and is now holding 10 Gi in total. It's not a portion of your funds, but your funds are a portion of those 10 Gi.

And unfortunately this does look very much like the seedgenerator thefts we've seen so many times since January 19th and which were definitely still going on on January 30th. You can read more about it here: 
https://medium.com/iota-demystified/what-happened-last-night-on-iota-b6157ade1e03

Can you remember how you've created your seed?

I'm sorry that you've lost your funds, it's always sad to see this.

Alexa

Hi Alexa,
I can't recall how I generated my seed, however, the dates in the medium article match multiple suspicious withdrawals from my deposit address below, as I only performed ONE deposit of 489.5 Mi from Binance on January 6 2018, with a "Reattachment confirmed" (assume this is my wallet attaching to check balance). However, from the 19th to 20th January, there were 5 withdrawals of 489.5 Mi where only one was successful, these were NOT initiated by me.
https://thetangle.org/address/CFFOSBLXXMVIEIGVVJ9TGFLFGVQFZFFRB9ZBDUTMDNVUSYSDVVZUXGRRKQ9NMMDVHDENNPTECOMAFPBKB
Would greatly appreciate if you could confirm I was a victim of scammers, as I suspect this not a candidate for the reclaim tool. 

Thanks in advance,
Pranil

Winston
Winston
Forum Admin (33K reputation)Forum Admin (33K reputation)Forum Admin (33K reputation)Forum Admin (33K reputation)Forum Admin (33K reputation)Forum Admin (33K reputation)Forum Admin (33K reputation)Forum Admin (33K reputation)Forum Admin (33K reputation)
Group: Administrators
Posts: 3.6K, Visits: 6.8K
pranilb - 11 Jul 2018
Alexa - 14 May 2018
Iotagetasamich - 14 May 2018
Winston - 10 May 2018
Iotagetasamich - 10 May 2018
My 39 IOTA have disappeared.  I'm hesitant to buy more if I can't recover them. I've tried everything listed on forums to recover but to no avail. Here is the transaction, at least we know it exists. 
QPWGSXQXGKPOQOEEATVODOX9WYVBNSJK9YGVINKGYGYCJYNNLWKRXW9KJYHTEXBCYEHVNWRSLWYZZ9999
I've tried switching nodes 10 or 15 times, 37+ receive addresses, recovery tool, etc. Was doing webgl 2, now using ccurl.  Is there something I missed?  Do I keep trying new receive addresses? Any help would be much appreciated. 
Thanks!

 

@Iotagetasamich 
Thanks for the post, and welcome to the forum.

And thank you for posting your transaction hash. This lets everyone cut to the chase:

Your address from which the transaction was sent (3 months ago):
https://thetangle.org/address/AAQUYT9BYTCSUYOFZWNKSTGAI9KMSILONAVLEHZ9V9EXYPLYUAVZGXMGLKQZHGCWN9ZRRJPMGENQBKUMA

Your address to which the transaction was sent (3 months ago):
https://thetangle.org/address/YIUTCZDGYSYVAKYEHAKZMTEBTOQTJGVXSSEYTNISWXD9MNCOT9DRWTLRKXXF9YKGBPY9XYDTTZHFXVHS9

After this 39 Mi transaction confirmed into the YIUTCZ... address on January 30th, an outgoing transaction of 1.33 Gi was made from this YIUTCZ... address on February 3rd, as seen here:
https://thetangle.org/transaction/MXVNIPYOUYFNNKKJSFBGWXXNHSYZVRGCTAMDOCXXVOQKSCOWECPOLAOBHOTDNYCJWUBPTAIEAXDKA9999

It looks like a 10 Gi portion of that transaction now sits in this address:
https://thetangle.org/address/CASXNOV9LBLMERWLL9MFJB9AFE9ROXH9CDKHNSJ9PZPTVQYIZQQDVWXQKAFRHBAIYNYYHHQVNRWIXPJYW


----------------
Did you make the outgoing transaction of 1.33 Gi on February 3rd from the YIUTCZ... address?
 

Thank you for the response!  And wow, how did you find those other transactions?  I only did the one deposit from Binance into my iota wallet on my laptop. Does this mean it was stolen?  Also, there was only 39 Mi in the account to begin with, how would anyone withdraw a larger amount than was in the account? Needless to say it shows zero currently.  

Hi @Iotagetasamich,
I'll take the liberty to reply to you instead of Winston. I hope you don't mind ;-).

Winston found the addresses by looking up the transaction you've posted on the tangle explorer. From there we can track where the funds came from and also where they went. You can just click on the links in Winston's reply to see what we see...

Winson's wording was probably was a bit off regarding the 10 Gi part. What we see is that your 39 Mi have been sent to an address that accumulated your and other funds up to a balance of 1.33 Gi. Those got transferred again to another address, which accumulated even more funds and is now holding 10 Gi in total. It's not a portion of your funds, but your funds are a portion of those 10 Gi.

And unfortunately this does look very much like the seedgenerator thefts we've seen so many times since January 19th and which were definitely still going on on January 30th. You can read more about it here: 
https://medium.com/iota-demystified/what-happened-last-night-on-iota-b6157ade1e03

Can you remember how you've created your seed?

I'm sorry that you've lost your funds, it's always sad to see this.

Alexa

Hi Alexa,
I can't recall how I generated my seed, however, the dates in the medium article match multiple suspicious withdrawals from my deposit address below, as I only performed ONE deposit of 489.5 Mi from Binance on January 6 2018, with a "Reattachment confirmed" (assume this is my wallet attaching to check balance). However, from the 19th to 20th January, there were 5 withdrawals of 489.5 Mi where only one was successful, these were NOT initiated by me.
https://thetangle.org/address/CFFOSBLXXMVIEIGVVJ9TGFLFGVQFZFFRB9ZBDUTMDNVUSYSDVVZUXGRRKQ9NMMDVHDENNPTECOMAFPBKB
Would greatly appreciate if you could confirm I was a victim of scammers, as I suspect this not a candidate for the reclaim tool. 

Thanks in advance,
Pranil

@pranilb
Thanks for the follow up post. This is confirmation that your situation is not a candidate for the reclaim tool since the balance no longer resides in any addresses which your seed controls.

You sent an incoming transaction of 489 Mi to the CFFOSB... address on January 6, but did not send the outgoing transaction of 489 Mi on January 19. This is indicative of theft.

Sorry to see this.
 
GO

Merge Selected

Merge into selected topic...



Merge into merge target...



Merge into a specific topic ID...




Reading This Topic

Login

Explore
Messages
Mentions
Search