Help! My IOTA balance is zero! (steps to help you find your balance v2.5.7)


Help! My IOTA balance is zero! (steps to help you find your balance...
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Bella1234567
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Can anyone help me.. Yesterday my wallet 2.5.2 said proof of address pending today when I hit reclaim it asked me to enter new and old seed ..what does this mean what should I do next..I read the procedure many times I don't understand a thing ..can anyone guide me. Sould I download another wallet now?
Winston
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Bella1234567 - 17 Nov 2017
Can anyone help me.. Yesterday my wallet 2.5.2 said proof of address pending today when I hit reclaim it asked me to enter new and old seed ..what does this mean what should I do next..I read the procedure many times I don't understand a thing ..can anyone guide me. Sould I download another wallet now?

@Bella1234567 You need to download the latest version of the wallet (2.5.4) and complete the reclaim process.

Here are the official blog posts describing how to reclaim:
For more details on how to use the reclaim tool see this link for phase 1:
https://blog.iota.org/gui-v2-5-2-latest-release-with-iota-reclaim-tool-32d364d6241a
And this link for phase 2:
https://blog.iota.org/gui-wallet-phase-two-of-the-reclaim-process-f5913109cf46

The original post in this thread has all of the instructions laid out pretty well, but if you have a specific question on a certain step that you're having trouble with, please post it here.
Edited 2 Years Ago by Winston
realbart
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When buying some iota in june, using wallet 2.3.0, I made a hard copy of my private seed, nothing else.
Now I installed the new wallet, 2.5.4, and found a transaction in snapshot_validation_20171023 that looks like mine. It has the right amount and  according to iotasear.ch it was created at about the right time.

I created a new seed, and started the reclaim process. I entered the old and the new seed. After a while, it asked me to send my old seed. I clicked send. After another while I got a message that my funds will be transferred to an address that belongs to my seed,

9DOOZGDNM9WBAKGGPDETZJLEES9DIFBDROZO9ANZHCRZULOIPAKVNYF9JOJTLYFOSHPRDPAIUOUHCEBPANXHKJFYAW.

Question is: when will this happen? How long does this usually take?

Winston
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realbart - 18 Nov 2017
When buying some iota in june, using wallet 2.3.0, I made a hard copy of my private seed, nothing else.
Now I installed the new wallet, 2.5.4, and found a transaction in snapshot_validation_20171023 that looks like mine. It has the right amount and  according to iotasear.ch it was created at about the right time.

I created a new seed, and started the reclaim process. I entered the old and the new seed. After a while, it asked me to send my old seed. I clicked send. After another while I got a message that my funds will be transferred to an address that belongs to my seed,

9DOOZGDNM9WBAKGGPDETZJLEES9DIFBDROZO9ANZHCRZULOIPAKVNYF9JOJTLYFOSHPRDPAIUOUHCEBPANXHKJFYAW.

Question is: when will this happen? How long does this usually take?

@realbart If you properly completed both phases of the reclaim process (instructions are linked in the post right above yours I think), then you'll just need to wait for your claim to be processed by the IOTA Foundation. Hopefully that'll be by next week
borjman
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HELLO, 
I checked on the October snapshot and I found my adress with the label key reuse, so I proceeded with the claim tool with the wallet 2.5.4.
I believe I did the whole process succesfully and relatively fast. This happened a couple days ago, I've been generating adresses in the new seed since then and still getting zero balance.

My question is, is this normal? shall I wait? can I be calm or should I worry? any approximate date for receiving my iotas?

This is very worrying. I understand that IOTA secured the iotas foe security reasons, but I have never experienced this
"things"
with any other coin. I hope they get solved soon and I dont lose a good amount of money.

Regards!
Winston
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borjman - 18 Nov 2017
HELLO, 
I checked on the October snapshot and I found my adress with the label key reuse, so I proceeded with the claim tool with the wallet 2.5.4.
I believe I did the whole process succesfully and relatively fast. This happened a couple days ago, I've been generating adresses in the new seed since then and still getting zero balance.

My question is, is this normal? shall I wait? can I be calm or should I worry? any approximate date for receiving my iotas?

This is very worrying. I understand that IOTA secured the iotas foe security reasons, but I have never experienced this
"things"
with any other coin. I hope they get solved soon and I dont lose a good amount of money.

Regards!

@borjman The IOTA Foundation hasn't started processing reclaims yet. Your balance will remain zero even though you completed the entire reclaim process. All you need to do is wait patiently for the IOTA Foundation to start processing claims which people are hoping will be by the end of this coming week. No reason to be worried
borjman
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Winston - 18 Nov 2017
borjman - 18 Nov 2017
HELLO, 
I checked on the October snapshot and I found my adress with the label key reuse, so I proceeded with the claim tool with the wallet 2.5.4.
I believe I did the whole process succesfully and relatively fast. This happened a couple days ago, I've been generating adresses in the new seed since then and still getting zero balance.

My question is, is this normal? shall I wait? can I be calm or should I worry? any approximate date for receiving my iotas?

This is very worrying. I understand that IOTA secured the iotas foe security reasons, but I have never experienced this
"things"
with any other coin. I hope they get solved soon and I dont lose a good amount of money.

Regards!

@borjman The IOTA Foundation hasn't started processing reclaims yet. Your balance will remain zero even though you completed the entire reclaim process. All you need to do is wait patiently for the IOTA Foundation to start processing claims which people are hoping will be by the end of this coming week. No reason to be worried

thank you! hope you are right! I'll keep you up to date!
realbart
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I hope the iota won't devaluate during that time... 
Ferroca
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Hello :

In September of 2017 I had 1.13 GI:

https://iotasear.ch/bundle/ETIPOQSYBPQHOH9FVFH9XDDFSCXSFMAUQIFPLFGIIZUJJEQTJJECRRAZPNDJCLQQGUPGAYYYVFEIAKEFW

On September 14, 2 Transactions were produced:

    From 4 Mi, 2017-Sep-14 21:10:05

    https://iotasear.ch/transaction/JDEOY9SKHDPODOFHKFFEHKXTMEBS9EDLXOGMORQEKSMAWQTCZAPUYZVWNTSFA9AJKKTIXCZEQLYA99999
    It occurs at a direction that is part of my seed


    From 1.13 Gi, 2017-Sep-14 21:09:47

    https://iotasear.ch/transaction/BQBYFXNWSWZXEVESTGDXBIZQFQIZFFXKIVHE9GYHEZ9XWTEYJKKREYACP9OKUXXKMXVKACLTNWBE99999
    The transaction is to an address that is not part of my seed, I have tried it more than 30 times.
    I understand that they are in custody since I have not made the transaction.

Currently I only have 4 Mi balance and I do not access the other 1.13Gi.

I read in your forum how to recover the balance, but I did not get results:

https://forum.helloiota.com/588/Help-My-IOTA-balance-is-zero-steps-to-help-you-find-your-balance-v254

I tried to claim using the tools but it did not work:

https://blog.iota.org/gui-v2-5-2-latest-release-with-iota-reclaim-tool-32d364d6241a

Can you help me

Sincerely
Winston
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@Ferroca
"From 1.13 Gi, 2017-Sep-14 21:09:47

  https://iotasear.ch/transaction/BQBYFXNWSWZXEVESTGDXBIZQFQIZFFXKIVHE9GYHEZ9XWTEYJKKREYACP9OKUXXKMXVKACLTNWBE99999
  The transaction is to an address that is not part of my seed, I have tried it more than 30 times.
  I understand that they are in custody since I have not made the transaction."

If this transaction was not made by you, and your seed doesn't produce the following address: ICKJQPZF9BOCNAHQOQHSPFOQMKFU9H9HUYWTSDGTKIVPYHWBVOFIUZDXILKERHXUHYWKWIJYNHAZJLCYX

Then someone must have stolen your 1.13 Gi .

Can you confirm that you didn't make the 1.13 Gi transaction into the ICKJQP... address?
Ferroca
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If I have not done it
Ferroca
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I have not done it
Winston
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@Ferroca What did you use to generate your seed? It's either a compromised seed or an accidental address reuse, unfortunately
Ferroca
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I have not reuse the addresses.
I used to generate seed random letters, no tool.
Winston
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"I used to generate seed random letters, no tool"

Can you expand upon this please? You just typed letters? Or you used a website to make the seed for you? How many characters in length was your seed?
Ferroca
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I have used capital letters and the number 9 the seed has 81 characters, I have repedited some, all at random.
Ferroca
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Forget to say that I have not used a website to obtain the seed
Winston
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@Ferroca Well I'm not sure how the thief got access to your wallet then.

I'm not completely clear on the story though, so it might be best to put your seed into the Balance Finder Tool (in the thread pinned at the top of this Help forum) to check all of your seed's addresses.
F.Guerrero
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[quote]
Winston - 20 Nov 2017
@Ferroca Well I'm not sure how the thief got access to your wallet then.

I'm not completely clear on the story though, so it might be best to put your seed into the Balance Finder Tool (in the thread pinned at the top of this Help forum) to check all of your seed's addresses.
Goodnight:
I would like to know once completed and completed the two phases of the claim of the iotas intervened by the foundation to which the iotas will go, to the new one or to the old one.

a greeting

F.Guerrero
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F.Guerrero - 20 Nov 2017
[quote]
Winston - 20 Nov 2017
@Ferroca Well I'm not sure how the thief got access to your wallet then.

I'm not completely clear on the story though, so it might be best to put your seed into the Balance Finder Tool (in the thread pinned at the top of this Help forum) to check all of your seed's addresses.
Goodnight:
I would like to know once completed and completed the two phases of the claim of the iotas intervened by the foundation to which the iotas will go, to the new one or to the old one.

a greeting

And another question:

We must prove to ourselves that we have received the iotas or send a message or something similar through the wallet.
Thank you.
GO

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