Help! My IOTA balance is zero! (steps to help you find your balance v2.5.7)


Help! My IOTA balance is zero! (steps to help you find your balance...
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Winston
Winston
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stefano d - 14 Nov 2017
Hello,
I would like to ask for help: I have run the 2.5.4 key recovery for KEY REUSE.
I ran all the procedure correctly using the old SEED and the new SEED, which confirmed the operation correctly
but I still don't see Iota in the wallet.
do you think it's the case to wait again or do I have to do some special procedure? thank you

@stefano d Thanks for the post. If you completed both phase 1 and phase 2 of the reclaim process, then you'll just need to wait for your balance to be finalized. This means that you will continue to see a balance of zero until the claim is processed. There's nothing that you need to do now other than wait.

For reference:
For more details on how to use the reclaim tool see this link for phase 1:
https://blog.iota.org/gui-v2-5-2-latest-release-with-iota-reclaim-tool-32d364d6241a
And this link for phase 2:
https://blog.iota.org/gui-wallet-phase-two-of-the-reclaim-process-f5913109cf46
Winston
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Bella1234567 - 14 Nov 2017
Please help I have been trying to retrieve my Iota since 3 weeks now. I had not updated Iota light wallet since any update my be until September at October it said some node connection problem them I researched and found out that Iota needed update so I updated to 2.5.3 but balance was still 0 tried tangle but it says pending address. Again updated to 2.5.4 it says same thing and now gives me error of invalid address please help.

@Bella1234567 Have you followed the steps in the original post of this thread? How many addresses have you been able to generate
Traction
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Phase 2 completed, but nothing in Balance so far. Any updates? How long will this take?
Really weird what happens with iota

Winston
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Traction - 15 Nov 2017
Phase 2 completed, but nothing in Balance so far. Any updates? How long will this take?
Really weird what happens with iota
@Traction
"Today, we are releasing a new wallet containing the functionality for the second phase of reclaim process. As part of this process, you’ll publish a PGP encrypted message containing your old seed to the tangle which we’ll then use to verify & send you your tokens.
...
We will start processing reveals on 13.11.2017. After this date has passed and we have processed all reveal claims, we will start processing reveals on a first-come-first-serve basis. The reason for this further delay is that we know that some users’ seeds were compromised and as there’s no link between proofs and seeds, we first need to collect all reveals to filter out duplicates where we might have to follow up with separate reclaim procedures."
https://blog.iota.org/gui-wallet-phase-two-of-the-reclaim-process-f5913109cf46

qeight
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Hello all,

Im a Key-Reuser, which is why my coins have been moved away. When I reclaimed (step 1) I had to generate a new seed. I was surprised that this seed should have more than 81 characters (in fact I tried to limit it to 81 chars. - didnt work). A friend of mine experienced the same. Now i cannot enter with that new seed - it is to long. Nevertheless, I deleted so many characters until it was at 81. With that reduced seed I did the second step. After the process, I recieved a confirmation with a new seed where my coins will be send to. Strangely wise it is also to long (90 Chars). Would say: Different try - same shit.

Atm I dont know
a) where my coins will be send to (every seed show a zero balanc)e
b) if I have access to the correct seed after reducing it
c) when that will be
d) why the hell I had to pick a seed > 81 chars (bug?)

I cannot
work with my iotas since 4 weeks. I dont know if I will see em  again. It makes me mad, really.


Anyway - best greetings!

qeight

Edited 2 Years Ago by qeight
Bella1234567
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qeight - 15 Nov 2017
Hello all,

Im a Key-Reuser, which is why my coins have been moved away. When I reclaimed (step 1) I had to generate a new seed. I was surprised that this seed should have more than 81 characters (in fact I tried to limit it to 81 chars. - didnt work). A friend of mine experienced the same. Now i cannot enter with that new seed - it is to long. Nevertheless, I deleted so many characters until it was at 81. With that reduced seed I did the second step. After the process, I recieved a confirmation with a new seed where my coins will be send to. Strangely wise it is also to long (90 Chars). Would say: Different try - same shit.

Atm I dont know
a) where my coins will be send to (every seed show a zero balanc)e
b) if I have access to the correct seed after reducing it
c) when that will be
d) why the hell I had to pick a seed > 81 chars (bug?)

I cannot
work with my iotas since 4 weeks. I dont know if I will see em  again. It makes me mad, really.


Anyway - best greetings!

qeight



Bella1234567
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I will download the old wallet again and try again but before there used to be generate seed now we have to create ourself? This is so confusing not everyone is tech smart as IOTA expect them to. The way they have they have provided instructions is so incomplete an vague for me. 
manelomanu
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HI, CAN SOMEONE GIVE THE RIGHT ADRESS OF THE TANGLE EXPLORER?THE OFFICIAL ONE PLEASE

THANKS!

Bella1234567
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So I have now generated new seed in iota 2.5.2 which is more than 81 characters long as it asked me to. First it said invalid then after clicking multiple times the address went through and after 10 mins it said "proof of transaction is pending and wait for the confirmation of proof of transaction if it is taking too long make use of reattach button" as it was taking long I used reattach button it said invalid response, crossed out Iota wallet tried to login through new seed it said characters too long and tried old seed and tangle it said invalid I am lost now.
Bella1234567
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Winston - 14 Nov 2017
Bella1234567 - 14 Nov 2017
Please help I have been trying to retrieve my Iota since 3 weeks now. I had not updated Iota light wallet since any update my be until September at October it said some node connection problem them I researched and found out that Iota needed update so I updated to 2.5.3 but balance was still 0 tried tangle but it says pending address. Again updated to 2.5.4 it says same thing and now gives me error of invalid address please help.

@Bella1234567 Have you followed the steps in the original post of this thread? How many addresses have you been able to generate

Thank you for the reply I completed phase I but it asked me to have more than 81 characters long when it finished sending it said pending wait for the proof of transaction I waited and as it said if it is taking long reattach I did it but it said invalid so I exited the wallet then tried to re login but the wallet did not accept new seed because it was more than 81 characters long I tried to login through old seed it has same issue of pending address and I have generated 6 address total.
TangleFriend
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Hi all,

I am quite confused now and feeling totally lost:

1. Did the 2.5.2 update and started reclaim process as my balance was > 0 but not complete.
2. Did the 2.5.4 update and started generating > 50 Adressen to see if my balance would complete then (did not, still incomplete balance)
3. Then found out that the missing balance is held by the IF (key_reuse).
4. Now I started reclaim tool in 2.5.4 but didn't clear my actual incomplete balance.

What shall I do now? Will my actual (incomplete) balance be set to 0?

#HODLER #FRUSTRATED


Edited 2 Years Ago by TangleFriend
Winston
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qeight - 15 Nov 2017
Hello all,

Im a Key-Reuser, which is why my coins have been moved away. When I reclaimed (step 1) I had to generate a new seed. I was surprised that this seed should have more than 81 characters (in fact I tried to limit it to 81 chars. - didnt work). A friend of mine experienced the same. Now i cannot enter with that new seed - it is to long. Nevertheless, I deleted so many characters until it was at 81. With that reduced seed I did the second step. After the process, I recieved a confirmation with a new seed where my coins will be send to. Strangely wise it is also to long (90 Chars). Would say: Different try - same shit.

Atm I dont know
a) where my coins will be send to (every seed show a zero balanc)e
b) if I have access to the correct seed after reducing it
c) when that will be
d) why the hell I had to pick a seed > 81 chars (bug?)

I cannot
work with my iotas since 4 weeks. I dont know if I will see em  again. It makes me mad, really.


Anyway - best greetings!

qeight

@qeight That sounds like a very frustrating situation. I'm not sure where the trouble with seed length arises, as I haven't seen that issue from anyone before. But the bottom line is that if you reclaimed and it gave you a "success" message, then you're fine. Sit tight until they process the claims and make sure to save any and all seeds that you have used. You'll be able to login with whichever seed ends up having your balance sent to it. If any problems arise in the coming months secondary to the seed length issue, we can think through them and troubleshoot here. But in the meantime let's let the reclaim process take place
Winston
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Bella1234567 - 15 Nov 2017
Winston - 14 Nov 2017
Bella1234567 - 14 Nov 2017
Please help I have been trying to retrieve my Iota since 3 weeks now. I had not updated Iota light wallet since any update my be until September at October it said some node connection problem them I researched and found out that Iota needed update so I updated to 2.5.3 but balance was still 0 tried tangle but it says pending address. Again updated to 2.5.4 it says same thing and now gives me error of invalid address please help.

@Bella1234567 Have you followed the steps in the original post of this thread? How many addresses have you been able to generate

Thank you for the reply I completed phase I but it asked me to have more than 81 characters long when it finished sending it said pending wait for the proof of transaction I waited and as it said if it is taking long reattach I did it but it said invalid so I exited the wallet then tried to re login but the wallet did not accept new seed because it was more than 81 characters long I tried to login through old seed it has same issue of pending address and I have generated 6 address total.

@Bella1234567 Try connecting to a different host and retrying phase 2 of the reclaim process. To do that, Tools > Edit Node Configuration > choose different host from the dropdown.

This should resolve the problem of the reattachment of the claim taking forever

Winston
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manelomanu - 15 Nov 2017
HI, CAN SOMEONE GIVE THE RIGHT ADRESS OF THE TANGLE EXPLORER?THE OFFICIAL ONE PLEASE

THANKS!

@manelomanu Hey there, you can try this tangle explorer: https://iotasear.ch/

Thanks for the post.
Winston
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TangleFriend - 15 Nov 2017
Hi all,

I am quite confused now and feeling totally lost:

1. Did the 2.5.2 update and started reclaim process as my balance was > 0 but not complete.
2. Did the 2.5.4 update and started generating > 50 Adressen to see if my balance would complete then (did not, still incomplete balance)
3. Then found out that the missing balance is held by the IF (key_reuse).
4. Now I started reclaim tool in 2.5.4 but didn't clear my actual incomplete balance.

What shall I do now? Will my actual (incomplete) balance be set to 0?

#HODLER #FRUSTRATED


@TangleFriend Hey, thanks for reaching out here on the forum. This stuff is super frustrating for many people, so let's try to figure your situation out.

Can you explain step 4 in some more depth please
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Winston - 15 Nov 2017
TangleFriend - 15 Nov 2017
Hi all,

I am quite confused now and feeling totally lost:

1. Did the 2.5.2 update and started reclaim process as my balance was > 0 but not complete.
2. Did the 2.5.4 update and started generating > 50 Adressen to see if my balance would complete then (did not, still incomplete balance)
3. Then found out that the missing balance is held by the IF (key_reuse).
4. Now I started reclaim tool in 2.5.4 but didn't clear my actual incomplete balance.

What shall I do now? Will my actual (incomplete) balance be set to 0?

#HODLER #FRUSTRATED


@TangleFriend Hey, thanks for reaching out here on the forum. This stuff is super frustrating for many people, so let's try to figure your situation out.

Can you explain step 4 in some more depth please
4.a I logged in with my very first seed (which showed my correct balance until the Oct 24 crash)
4.b I still saw the incomplete balance (related to Bitfinex Txs)
4.c I started the reclaim tool by entering my very first seed and a complete whole new one
4.d Since then I still see "Proof transaction is pending" in my wallet 2.5.4 and didn't reattach any time until now
4.e My wallet still shows me the incomplete balance and that's why I did not reattach to prevent my actual incomplete balance get lost

Below you find you find further information about my previous steps:
- Did update to 2.5.2 with balance = 0 so I started reclaim process already before my above mentioned steps (again: typed in very first seed and plus a new one – NOT the one mentioned in 4.c)
- Logged in into 2.5.4 with new seed mentioned above – NOT the one mentioned in 4.c and attached approx. 18 addresses
- After that I started reclaim tool with new seed mentioned above – NOT the one mentioned in 4.c

Thank you for your support!!! If there's anything I can help you to get my problem fixed, pls. let me know – I'll answer ASAP.

#HODLER #HOPE #STRONGBELIEFE

manelet del cul estret
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Hi everybody, Yesterday I did all the recovery process and at the end it told me something like "your funds are going to be sent to this Address:WHATEVERADRESSOFEIGHTYONECAPITALLETTERSANDNUMBERNINE"
And I pressed the generaron address botton and it appeared the first one but still pending.
So hopefully I just have to wait for my MIOTA to be sent to my New address in my new Seed of my justdownloaded Wallet.


It happened to someone else?
IS anybody in the same situation?

Thanks
Winston
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TangleFriend - 15 Nov 2017
Winston - 15 Nov 2017
TangleFriend - 15 Nov 2017
Hi all,

I am quite confused now and feeling totally lost:

1. Did the 2.5.2 update and started reclaim process as my balance was > 0 but not complete.
2. Did the 2.5.4 update and started generating > 50 Adressen to see if my balance would complete then (did not, still incomplete balance)
3. Then found out that the missing balance is held by the IF (key_reuse).
4. Now I started reclaim tool in 2.5.4 but didn't clear my actual incomplete balance.

What shall I do now? Will my actual (incomplete) balance be set to 0?

#HODLER #FRUSTRATED


@TangleFriend Hey, thanks for reaching out here on the forum. This stuff is super frustrating for many people, so let's try to figure your situation out.

Can you explain step 4 in some more depth please
4.a I logged in with my very first seed (which showed my correct balance until the Oct 24 crash)
4.b I still saw the incomplete balance (related to Bitfinex Txs)
4.c I started the reclaim tool by entering my very first seed and a complete whole new one
4.d Since then I still see "Proof transaction is pending" in my wallet 2.5.4 and didn't reattach any time until now
4.e My wallet still shows me the incomplete balance and that's why I did not reattach to prevent my actual incomplete balance get lost

Below you find you find further information about my previous steps:
- Did update to 2.5.2 with balance = 0 so I started reclaim process already before my above mentioned steps (again: typed in very first seed and plus a new one – NOT the one mentioned in 4.c)
- Logged in into 2.5.4 with new seed mentioned above – NOT the one mentioned in 4.c and attached approx. 18 addresses
- After that I started reclaim tool with new seed mentioned above – NOT the one mentioned in 4.c

Thank you for your support!!! If there's anything I can help you to get my problem fixed, pls. let me know – I'll answer ASAP.

#HODLER #HOPE #STRONGBELIEFE

@TangleFriend How many addresses did you use in your old seed? 50? 100? 150
Winston
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manelet del cul estret - 15 Nov 2017
Hi everybody, Yesterday I did all the recovery process and at the end it told me something like "your funds are going to be sent to this Address:WHATEVERADRESSOFEIGHTYONECAPITALLETTERSANDNUMBERNINE"
And I pressed the generaron address botton and it appeared the first one but still pending.
So hopefully I just have to wait for my MIOTA to be sent to my New address in my new Seed of my justdownloaded Wallet.


It happened to someone else?
IS anybody in the same situation?

Thanks

@manelet del cul estret It sounds like the reclaim was successful. You'll just need to wait for the reclaim to be processed now.
manelomanu
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Winston - 15 Nov 2017
manelet del cul estret - 15 Nov 2017
Hi everybody, Yesterday I did all the recovery process and at the end it told me something like "your funds are going to be sent to this Address:WHATEVERADRESSOFEIGHTYONECAPITALLETTERSANDNUMBERNINE"
And I pressed the generaron address botton and it appeared the first one but still pending.
So hopefully I just have to wait for my MIOTA to be sent to my New address in my new Seed of my justdownloaded Wallet.


It happened to someone else?
IS anybody in the same situation?

Thanks

@manelet del cul estret It sounds like the reclaim was successful. You'll just need to wait for the reclaim to be processed now.

Yes, I 'll wait...do you know for how long it will be? maximum 2 weeks?
thanks indeed for your help guys, specialy Winston.
Even with all this stuff I keep believing a lot in this project!
Good luck to all of you
GO

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