Help! My IOTA balance is zero! (steps to help you find your balance v2.5.7)


Help! My IOTA balance is zero! (steps to help you find your balance...
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Winston
Winston
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Bella1234567 - 28 Nov 2017
Winston - 28 Nov 2017
Bella1234567 - 28 Nov 2017
Winston - 28 Nov 2017
Bella1234567 - 28 Nov 2017
WhyIOTA - 27 Nov 2017
Bella1234567 - 27 Nov 2017
can anyone advise how to check the balance of my iota address online?

Here: https://iotasear.ch/
or 
Here: https://thetangle.org/

Type in an address, transaction or bundle hash

Thank you now I know I had 0 balance in my pending address,,,,turns out my old seed had 0 balance when I had changed the seed...now I am going back to attach to tangle in old seed I  am so lost with this I don't know my old address that had balance otherwise I could have verified that balance or if there is keyreuse issue. Thank you anyways



@Bella1234567 If you haven't used the wallet in a long time (for example, if you hadn't used it since the last snapshot), it's very likely that your balance needs to be reclaimed anyway. So there's little use in doing the massive amounts of detective work to find your specific address in the snapshot, verify that it's there, see that's it's in the KEY_REUSE section, and then reclaim. You can skip all of the fluff and just go ahead and reclaim like you would have to do anyway, and you'll be good to go.

If you want to find your address in the snapshot anyway, I'd recommend just using the Balance Finder Tool (in the pinned thread at the top of this forum). If you run into any trouble, just post a new thread with all of the relevant details so that the community can help you out.

Your post is hilarious you are right I was stressing so much doing flips and flops trying to be detective in the area I have little knowledge. Your post helped me so thank you.. I  hope this is my last question....( yes I have not used my wallet for a long time) I went to phase 1 to reclaim then phase 2 balance 0 changed the seed so you mean Iota guys will just send my balance back when my turn comes right.(have done attach to tangle 25 times will do upto 50)

@Bella1234567 Yep, they'll supposedly just send your balance back to whatever new seed you complete the reclaim process with. I'm not sure how they plan on handling multiple reclaims, but it sounds like you won't be in that boat. Remember that your balance will still be 0 even after reclaiming, because the Foundation hasn't started processing those claims yet, so don't panic when nothing changes after finishing the whole process

Ok thank you very really appreciate your help just one more question should I stay on the wallet 2.5.4 or should I upgrade my wallet to the newly released one sorry if it a dumb question.

@Bella1234567 I think 2.5.4 is the newly released one, so you should be okay using it. (You can double check me on that though
F.Guerrero
F.Guerrero
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Winston - 28 Nov 2017
Bella1234567 - 28 Nov 2017
Winston - 28 Nov 2017
Bella1234567 - 28 Nov 2017
Winston - 28 Nov 2017
Bella1234567 - 28 Nov 2017
WhyIOTA - 27 Nov 2017
[quote]
Bella1234567 - 27 Nov 2017
can anyone advise how to check the balance of my iota address online?

Here: https://iotasear.ch/
or 
Here: https://thetangle.org/

Type in an address, transaction or bundle hash

Thank you now I know I had 0 balance in my pending address,,,,turns out my old seed had 0 balance when I had changed the seed...now I am going back to attach to tangle in old seed I  am so lost with this I don't know my old address that had balance otherwise I could have verified that balance or if there is keyreuse issue. Thank you anyways



@Bella1234567 If you haven't used the wallet in a long time (for example, if you hadn't used it since the last snapshot), it's very likely that your balance needs to be reclaimed anyway. So there's little use in doing the massive amounts of detective work to find your specific address in the snapshot, verify that it's there, see that's it's in the KEY_REUSE section, and then reclaim. You can skip all of the fluff and just go ahead and reclaim like you would have to do anyway, and you'll be good to go.

If you want to find your address in the snapshot anyway, I'd recommend just using the Balance Finder Tool (in the pinned thread at the top of this forum). If you run into any trouble, just post a new thread with all of the relevant details so that the community can help you out.

Your post is hilarious you are right I was stressing so much doing flips and flops trying to be detective in the area I have little knowledge. Your post helped me so thank you.. I  hope this is my last question....( yes I have not used my wallet for a long time) I went to phase 1 to reclaim then phase 2 balance 0 changed the seed so you mean Iota guys will just send my balance back when my turn comes right.(have done attach to tangle 25 times will do upto 50)

@Bella1234567 Yep, they'll supposedly just send your balance back to whatever new seed you complete the reclaim process with. I'm not sure how they plan on handling multiple reclaims, but it sounds like you won't be in that boat. Remember that your balance will still be 0 even after reclaiming, because the Foundation hasn't started processing those claims yet, so don't panic when nothing changes after finishing the whole process

Ok thank you very really appreciate your help just one more question should I stay on the wallet 2.5.4 or should I upgrade my wallet to the newly released one sorry if it a dumb question.

@Bella1234567 I think 2.5.4 is the newly released one, so you should be okay using it. (You can double check me on that though
Goodnight:

In my case make the claim of my Iotas for these three addresses intervened by the foundation. My question is; if they are three different directions how will they do it?

Thank you.

SWUUOBWGAVBRXULFYOGTETIEHLUPYMJWNVSBQKMQAFPGPHITH9NDSBYWXZFPGZMDHGUU9YCPXTBBIHWKB; 966455321; KEY_REUSE_OCT


YKAPYXASGVTNP9W9BI9TSOGJZDBZTFYESSDLTGEGHLZZUACTKCTKHJCVHFZDYKCUBUQMIXXEUEKNDLWDC; 1901000000; KEY_REUSE_OCT


IQYLHZVLXXYDVJKKO9SCVAIOFYQRSTKOHMRMVUFGOI9BUMFGOFMNQJK9AWMPMYQTVNQLNJGYT9MLOBHYC; 20000000; KEY_REUSE_OCT


mm1alf
m
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Winston - 28 Nov 2017
Bella1234567 - 28 Nov 2017
Winston - 28 Nov 2017
Bella1234567 - 28 Nov 2017
Winston - 28 Nov 2017
Bella1234567 - 28 Nov 2017
WhyIOTA - 27 Nov 2017
Bella1234567 - 27 Nov 2017
can anyone advise how to check the balance of my iota address online?

Here: https://iotasear.ch/
or 
Here: https://thetangle.org/

Type in an address, transaction or bundle hash

Thank you now I know I had 0 balance in my pending address,,,,turns out my old seed had 0 balance when I had changed the seed...now I am going back to attach to tangle in old seed I  am so lost with this I don't know my old address that had balance otherwise I could have verified that balance or if there is keyreuse issue. Thank you anyways



@Bella1234567 If you haven't used the wallet in a long time (for example, if you hadn't used it since the last snapshot), it's very likely that your balance needs to be reclaimed anyway. So there's little use in doing the massive amounts of detective work to find your specific address in the snapshot, verify that it's there, see that's it's in the KEY_REUSE section, and then reclaim. You can skip all of the fluff and just go ahead and reclaim like you would have to do anyway, and you'll be good to go.

If you want to find your address in the snapshot anyway, I'd recommend just using the Balance Finder Tool (in the pinned thread at the top of this forum). If you run into any trouble, just post a new thread with all of the relevant details so that the community can help you out.

Your post is hilarious you are right I was stressing so much doing flips and flops trying to be detective in the area I have little knowledge. Your post helped me so thank you.. I  hope this is my last question....( yes I have not used my wallet for a long time) I went to phase 1 to reclaim then phase 2 balance 0 changed the seed so you mean Iota guys will just send my balance back when my turn comes right.(have done attach to tangle 25 times will do upto 50)

@Bella1234567 Yep, they'll supposedly just send your balance back to whatever new seed you complete the reclaim process with. I'm not sure how they plan on handling multiple reclaims, but it sounds like you won't be in that boat. Remember that your balance will still be 0 even after reclaiming, because the Foundation hasn't started processing those claims yet, so don't panic when nothing changes after finishing the whole process

Ok thank you very really appreciate your help just one more question should I stay on the wallet 2.5.4 or should I upgrade my wallet to the newly released one sorry if it a dumb question.

@Bella1234567 I think 2.5.4 is the newly released one, so you should be okay using it. (You can double check me on that though

Winston I have deleted everything I had in my computer and did a new installation of the newest version of the iota wallet. I'm still showing a zero balance. I'm going to try the reclaim tool again and wait to see what happens again?.
mm1alf
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Winston - 28 Nov 2017
mm1alf - 28 Nov 2017
Winston - 27 Nov 2017
Dizer - 27 Nov 2017
@Winston

Any update on whether the IOTA Foundation started processing the claims? I completed phase 1 and phase 2 of the reclaim process successfully, and now just waiting on when I will see my IOTA tokens in the wallet.

Also, How are we suppose to use the wallet to see the balance when it is available? I mean do I use the OLD SEED or the NEW SEED that we created during the reclaim process to log into the wallet? The reclaim tool gave me a new address for wallet, but I don't know what to do with it as no where in the wallet it asks to enter the new address.

Thanks for your support 

@Dizer Thanks for checking in. There still haven't been any official announcements, and I haven't seen anyone reporting their reclaim being processed yet. I'll continue to keep the reclaim status thread updated everyday, so that's the best way to keep an eye on the process: https://forum.helloiota.com/1242/Reclaim-Status

Well I'm up to 43 transactions/42 addresses, 3 red error flags & 1 invalid response. Still at zero iotas and no end in sight. Again I had my email bursting at the seams and still can't figure out this alphabet soup.

@mm1alf 
I just can't follow your situation without a posting the entire context of your situation in its own standalone thread. Tucking comments into random threads and direct messages makes it impossible for me to follow. I really would love to help. I'm still not sure why your email is so full. I'm lost. Haha

there are about 18 people hitting my email.?
WhyIOTA
W
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Winston - 28 Nov 2017
@WhyIOTA First of all, thanks for the very detailed post! It's extremely helpful when people type up all of the known information along with an accurate sequence of events. Now, there's a lot to dig into here, so please bear with me as we try to get through everything.


'I did not use an online service/website to generate my wallet seed. I wrote this Node.js script to generate IOTA wallet seeds randomly, so I am confident my seeds are random and were not transmitted to a 3rd party.'
We're off to a good start here. So that pretty much rules out any seed issues.

'I did find my wallet address in this snapshot file: https://gist.githubusercontent.com/cyclux/2bb05d873c4ec6115cad1d100263d489/raw/612a49e46091586957448f6606ea981ab18022e7/snapshot_validation_20171023.txt. It was labeled with a "KEY_REUSE_OCT" in that txt document. The balance of my address shown in that file is correct (2.5 Gi.)' 
This means that completing the reclaim process will solve everything. 

'I submitted my old seed and new seed using the reclaim tool. I was able to: Publish proof and got a confirmation that my proof was transaction was confirmed. After that the wallet showed an error message that said, "Recovery Old Seed Has a Balance". However, my wallet balance showed 0 for that wallet/seed when logged in to the wallet so I don't know why it showed me a message saying my wallet has a balance... At this point I was confused and tried using the reclaim tool again to be sure it was an edge case error and got the same result ("Recovery Old Seed Has a Balance" with my wallet still showing a 0 balance).'
Someone must have sent a transaction to one of your addresses, or you must have sent a transaction which moved part of your balance to a new address within that wallet. Generating addresses until that portion of the old balance is in order.


'At this point I decided to try to start generating new addresses to see if that would work. I have only used 5 addresses with this particular wallet. Those 5 addresses were the first 5 addresses that I have generated with this wallet. So far, I have generated a total of 90+ addresses (using the 2.5.4 wallet) but still haven't been able to recover my 2.5 Gi.'
The only way to recover your 2.5 Gi that's stuck in a KEY_REUSE address, as you confirmed in the snapshot, you'll have to first send all of the active balance to a new seed, and then complete the reclaim process on the 2.5 Gi address. 

'After I generated about 30 addresses, 50 Mi showed up in my wallet.'
Perfect, so you've found the active balance! The next step will be to send that 50 Mi to a different seed (create a different seed, log out of this wallet, log in with the new seed, get a receive address, log out of that wallet, log back into the old wallet, and send a transaction to the receive address that you have copied from the new wallet). You should be allowed to complete the reclaim process from the old wallet as soon as that outgoing 50 Mi transaction is confirmed.

'If someone stole the IOTA from my wallet, wouldn't it show the 2.5 Gi going out of that address?'
Yep. The 2.5 Gi can't be stolen since it's stuck in the IOTA Foundation's address in the snapshot, as confirmed by KEY_REUSE denotation.

@Winston You Da Man! Thanks so much for the help man! Your instructions worked for me. I was getting worried there for a while that I would never see my 2.5 Gi ever again.

I transferred the 50 Mi to another wallet and was able to complete the reclaim process on my old seed that had the 2.5 Gi associated with it. Now, like many people, I will be patiently waiting for them to process all of the reclaims. So fingers crossed that I will get my IOTA back. 

A side note I thought I would share that might help others. I had a VM running on my Mac (Parallels: Windows 10) when I was trying to go through the reclaim process (using the Mac OS 2.5.4 wallet to submit the reclaim). I was stuck in the "Proof Pending" phase of the process and it would not go through to the next phase even after trying to reattach to the tangle many times (waited 5hrs). I shut down the Windows 10 Parallels VM and, boom, the transaction went through in to the next stage of the process. For some unknown reason, the "Proof Pending" phase would not complete/go through while I had my VM running. Something to keep in mind if you are using a Mac and Parallels is running while you try to reclaim.

@Winston Do you have an IOTA address, I would like to throw you a few IOTAs for helping out. Thanks again man!


Winston
Winston
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F.Guerrero - 28 Nov 2017
Winston - 28 Nov 2017
Bella1234567 - 28 Nov 2017
Winston - 28 Nov 2017
Bella1234567 - 28 Nov 2017
Winston - 28 Nov 2017
Bella1234567 - 28 Nov 2017
WhyIOTA - 27 Nov 2017
[quote]
Bella1234567 - 27 Nov 2017
can anyone advise how to check the balance of my iota address online?

Here: https://iotasear.ch/
or 
Here: https://thetangle.org/

Type in an address, transaction or bundle hash

Thank you now I know I had 0 balance in my pending address,,,,turns out my old seed had 0 balance when I had changed the seed...now I am going back to attach to tangle in old seed I  am so lost with this I don't know my old address that had balance otherwise I could have verified that balance or if there is keyreuse issue. Thank you anyways



@Bella1234567 If you haven't used the wallet in a long time (for example, if you hadn't used it since the last snapshot), it's very likely that your balance needs to be reclaimed anyway. So there's little use in doing the massive amounts of detective work to find your specific address in the snapshot, verify that it's there, see that's it's in the KEY_REUSE section, and then reclaim. You can skip all of the fluff and just go ahead and reclaim like you would have to do anyway, and you'll be good to go.

If you want to find your address in the snapshot anyway, I'd recommend just using the Balance Finder Tool (in the pinned thread at the top of this forum). If you run into any trouble, just post a new thread with all of the relevant details so that the community can help you out.

Your post is hilarious you are right I was stressing so much doing flips and flops trying to be detective in the area I have little knowledge. Your post helped me so thank you.. I  hope this is my last question....( yes I have not used my wallet for a long time) I went to phase 1 to reclaim then phase 2 balance 0 changed the seed so you mean Iota guys will just send my balance back when my turn comes right.(have done attach to tangle 25 times will do upto 50)

@Bella1234567 Yep, they'll supposedly just send your balance back to whatever new seed you complete the reclaim process with. I'm not sure how they plan on handling multiple reclaims, but it sounds like you won't be in that boat. Remember that your balance will still be 0 even after reclaiming, because the Foundation hasn't started processing those claims yet, so don't panic when nothing changes after finishing the whole process

Ok thank you very really appreciate your help just one more question should I stay on the wallet 2.5.4 or should I upgrade my wallet to the newly released one sorry if it a dumb question.

@Bella1234567 I think 2.5.4 is the newly released one, so you should be okay using it. (You can double check me on that though
Goodnight:

In my case make the claim of my Iotas for these three addresses intervened by the foundation. My question is; if they are three different directions how will they do it?

Thank you.

SWUUOBWGAVBRXULFYOGTETIEHLUPYMJWNVSBQKMQAFPGPHITH9NDSBYWXZFPGZMDHGUU9YCPXTBBIHWKB; 966455321; KEY_REUSE_OCT


YKAPYXASGVTNP9W9BI9TSOGJZDBZTFYESSDLTGEGHLZZUACTKCTKHJCVHFZDYKCUBUQMIXXEUEKNDLWDC; 1901000000; KEY_REUSE_OCT


IQYLHZVLXXYDVJKKO9SCVAIOFYQRSTKOHMRMVUFGOI9BUMFGOFMNQJK9AWMPMYQTVNQLNJGYT9MLOBHYC; 20000000; KEY_REUSE_OCT


@F.Guerrero If all of those addresses belong to the same seed, then you'll just need to do the reclaim process for that seed. If you had multiple seeds, then you'll need to do the full reclaim process for each different seed.
Winston
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WhyIOTA - 29 Nov 2017
Winston - 28 Nov 2017
@WhyIOTA First of all, thanks for the very detailed post! It's extremely helpful when people type up all of the known information along with an accurate sequence of events. Now, there's a lot to dig into here, so please bear with me as we try to get through everything.


'I did not use an online service/website to generate my wallet seed. I wrote this Node.js script to generate IOTA wallet seeds randomly, so I am confident my seeds are random and were not transmitted to a 3rd party.'
We're off to a good start here. So that pretty much rules out any seed issues.

'I did find my wallet address in this snapshot file: https://gist.githubusercontent.com/cyclux/2bb05d873c4ec6115cad1d100263d489/raw/612a49e46091586957448f6606ea981ab18022e7/snapshot_validation_20171023.txt. It was labeled with a "KEY_REUSE_OCT" in that txt document. The balance of my address shown in that file is correct (2.5 Gi.)' 
This means that completing the reclaim process will solve everything. 

'I submitted my old seed and new seed using the reclaim tool. I was able to: Publish proof and got a confirmation that my proof was transaction was confirmed. After that the wallet showed an error message that said, "Recovery Old Seed Has a Balance". However, my wallet balance showed 0 for that wallet/seed when logged in to the wallet so I don't know why it showed me a message saying my wallet has a balance... At this point I was confused and tried using the reclaim tool again to be sure it was an edge case error and got the same result ("Recovery Old Seed Has a Balance" with my wallet still showing a 0 balance).'
Someone must have sent a transaction to one of your addresses, or you must have sent a transaction which moved part of your balance to a new address within that wallet. Generating addresses until that portion of the old balance is in order.


'At this point I decided to try to start generating new addresses to see if that would work. I have only used 5 addresses with this particular wallet. Those 5 addresses were the first 5 addresses that I have generated with this wallet. So far, I have generated a total of 90+ addresses (using the 2.5.4 wallet) but still haven't been able to recover my 2.5 Gi.'
The only way to recover your 2.5 Gi that's stuck in a KEY_REUSE address, as you confirmed in the snapshot, you'll have to first send all of the active balance to a new seed, and then complete the reclaim process on the 2.5 Gi address. 

'After I generated about 30 addresses, 50 Mi showed up in my wallet.'
Perfect, so you've found the active balance! The next step will be to send that 50 Mi to a different seed (create a different seed, log out of this wallet, log in with the new seed, get a receive address, log out of that wallet, log back into the old wallet, and send a transaction to the receive address that you have copied from the new wallet). You should be allowed to complete the reclaim process from the old wallet as soon as that outgoing 50 Mi transaction is confirmed.

'If someone stole the IOTA from my wallet, wouldn't it show the 2.5 Gi going out of that address?'
Yep. The 2.5 Gi can't be stolen since it's stuck in the IOTA Foundation's address in the snapshot, as confirmed by KEY_REUSE denotation.

@Winston You Da Man! Thanks so much for the help man! Your instructions worked for me. I was getting worried there for a while that I would never see my 2.5 Gi ever again.

I transferred the 50 Mi to another wallet and was able to complete the reclaim process on my old seed that had the 2.5 Gi associated with it. Now, like many people, I will be patiently waiting for them to process all of the reclaims. So fingers crossed that I will get my IOTA back. 

A side note I thought I would share that might help others. I had a VM running on my Mac (Parallels: Windows 10) when I was trying to go through the reclaim process (using the Mac OS 2.5.4 wallet to submit the reclaim). I was stuck in the "Proof Pending" phase of the process and it would not go through to the next phase even after trying to reattach to the tangle many times (waited 5hrs). I shut down the Windows 10 Parallels VM and, boom, the transaction went through in to the next stage of the process. For some unknown reason, the "Proof Pending" phase would not complete/go through while I had my VM running. Something to keep in mind if you are using a Mac and Parallels is running while you try to reclaim.

@Winston Do you have an IOTA address, I would like to throw you a few IOTAs for helping out. Thanks again man!


@WhyIOTA Thanks for your patience with this whole thing, I know it can be really frustrating.

It's very generous of you to offer a small donation. I guess we might as well fire up a community donations address. We'll try to use whatever funds we gather in this address for future community events and donations to moderators:

CPNKPRYCXPLK9NCYDZWBONIUSFVODBDX9DHUQOITAZSRNZTKSFFAOPFMDCCZHJMFYZNEWLTKYRLMSEWNZSRSDZHXCB


Bella1234567
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Winston - 28 Nov 2017
Bella1234567 - 28 Nov 2017
Winston - 28 Nov 2017
Bella1234567 - 28 Nov 2017
Winston - 28 Nov 2017
Bella1234567 - 28 Nov 2017
WhyIOTA - 27 Nov 2017
Bella1234567 - 27 Nov 2017
can anyone advise how to check the balance of my iota address online?

Here: https://iotasear.ch/
or 
Here: https://thetangle.org/

Type in an address, transaction or bundle hash

Thank you now I know I had 0 balance in my pending address,,,,turns out my old seed had 0 balance when I had changed the seed...now I am going back to attach to tangle in old seed I  am so lost with this I don't know my old address that had balance otherwise I could have verified that balance or if there is keyreuse issue. Thank you anyways



@Bella1234567 If you haven't used the wallet in a long time (for example, if you hadn't used it since the last snapshot), it's very likely that your balance needs to be reclaimed anyway. So there's little use in doing the massive amounts of detective work to find your specific address in the snapshot, verify that it's there, see that's it's in the KEY_REUSE section, and then reclaim. You can skip all of the fluff and just go ahead and reclaim like you would have to do anyway, and you'll be good to go.

If you want to find your address in the snapshot anyway, I'd recommend just using the Balance Finder Tool (in the pinned thread at the top of this forum). If you run into any trouble, just post a new thread with all of the relevant details so that the community can help you out.

Your post is hilarious you are right I was stressing so much doing flips and flops trying to be detective in the area I have little knowledge. Your post helped me so thank you.. I  hope this is my last question....( yes I have not used my wallet for a long time) I went to phase 1 to reclaim then phase 2 balance 0 changed the seed so you mean Iota guys will just send my balance back when my turn comes right.(have done attach to tangle 25 times will do upto 50)

@Bella1234567 Yep, they'll supposedly just send your balance back to whatever new seed you complete the reclaim process with. I'm not sure how they plan on handling multiple reclaims, but it sounds like you won't be in that boat. Remember that your balance will still be 0 even after reclaiming, because the Foundation hasn't started processing those claims yet, so don't panic when nothing changes after finishing the whole process

Ok thank you very really appreciate your help just one more question should I stay on the wallet 2.5.4 or should I upgrade my wallet to the newly released one sorry if it a dumb question.

@Bella1234567 I think 2.5.4 is the newly released one, so you should be okay using it. (You can double check me on that though

Ok ty I will double check
xEnjeL
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I haven't been active with IOTA since after the transition in August, so the last wallet I used was 2.4.0. I was just wondering if the foundation has most likely secured my balance or if I should keep trying to retrieve it by generating new addresses. I've generated ~30 to no avail (only had 10Mi and haven't been able to retrieve any) and I can't remember transaction addresses to search the snapshots. Is it worth trying the reclaim process?
lavera
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EricHop - 26 Oct 2017
For those people who did not read and used the reclaim tool to find their balance before realizing that did not help:
It does not matter. You can still use your old seed to do the reattachment loop.


Hi, i went for all the steps , but still do not see my balance , i can not find the address in the txt document
here is the addresses
after reclaim tool
YBFASUPSTRYLMMIUCSNWZQFEIXZVTSEE99XYJAFBZFWSNUISHJZPECSPVMLHOLMLTUERUTQRAETCMDGJBTSAJBKKXX
and after re-attach
PZ9H9LEMDYRBGLZPZLISFDDGEQVHQUITSMP9NAORGUJ9BHGEFUUYUURWUGZORTYSVPSFFKZWQVQFZXVODVRFJWXMUW
when i try to generate another address it give me an error.
Please help
thank you
Winston
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xEnjeL - 29 Nov 2017
I haven't been active with IOTA since after the transition in August, so the last wallet I used was 2.4.0. I was just wondering if the foundation has most likely secured my balance or if I should keep trying to retrieve it by generating new addresses. I've generated ~30 to no avail (only had 10Mi and haven't been able to retrieve any) and I can't remember transaction addresses to search the snapshots. Is it worth trying the reclaim process?

@xEnjeL You can search for your addresses (that you've generated in your wallet) in the snapshot. The snapshot document can be found in the pinned guide thread at the top of this forum.
Winston
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lavera - 29 Nov 2017
EricHop - 26 Oct 2017
For those people who did not read and used the reclaim tool to find their balance before realizing that did not help:
It does not matter. You can still use your old seed to do the reattachment loop.


Hi, i went for all the steps , but still do not see my balance , i can not find the address in the txt document
here is the addresses
after reclaim tool
YBFASUPSTRYLMMIUCSNWZQFEIXZVTSEE99XYJAFBZFWSNUISHJZPECSPVMLHOLMLTUERUTQRAETCMDGJBTSAJBKKXX
and after re-attach
PZ9H9LEMDYRBGLZPZLISFDDGEQVHQUITSMP9NAORGUJ9BHGEFUUYUURWUGZORTYSVPSFFKZWQVQFZXVODVRFJWXMUW
when i try to generate another address it give me an error.
Please help
thank you

@lavera
If you've completed the reclaim process, your balance will remain zero until the IOTA Foundation processes the reclaim. They haven't started doing this yet, so you'll just have to wait. You can follow reclaim status in the pinned thread in the General Discussion forum.
F.Guerrero
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Winston - 29 Nov 2017
lavera - 29 Nov 2017
EricHop - 26 Oct 2017
For those people who did not read and used the reclaim tool to find their balance before realizing that did not help:
It does not matter. You can still use your old seed to do the reattachment loop.


Hi, i went for all the steps , but still do not see my balance , i can not find the address in the txt document
here is the addresses
after reclaim tool
YBFASUPSTRYLMMIUCSNWZQFEIXZVTSEE99XYJAFBZFWSNUISHJZPECSPVMLHOLMLTUERUTQRAETCMDGJBTSAJBKKXX
and after re-attach
PZ9H9LEMDYRBGLZPZLISFDDGEQVHQUITSMP9NAORGUJ9BHGEFUUYUURWUGZORTYSVPSFFKZWQVQFZXVODVRFJWXMUW
when i try to generate another address it give me an error.
Please help
thank you

@lavera
If you've completed the reclaim process, your balance will remain zero until the IOTA Foundation processes the reclaim. They haven't started doing this yet, so you'll just have to wait. You can follow reclaim status in the pinned thread in the General Discussion forum.

Thank you very much Winston. We'll keep waiting...
xEnjeL
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Winston - 29 Nov 2017
xEnjeL - 29 Nov 2017
I haven't been active with IOTA since after the transition in August, so the last wallet I used was 2.4.0. I was just wondering if the foundation has most likely secured my balance or if I should keep trying to retrieve it by generating new addresses. I've generated ~30 to no avail (only had 10Mi and haven't been able to retrieve any) and I can't remember transaction addresses to search the snapshots. Is it worth trying the reclaim process?

@xEnjeL You can search for your addresses (that you've generated in your wallet) in the snapshot. The snapshot document can be found in the pinned guide thread at the top of this forum.

@Winston Thanks for the reply. I don't have any previous addresses saved so I don't think I'm able to search the document
xEnjeL
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@Winston I used an address from one I just generated and searched the docs and found no matches.

vinnie2200
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Dear Community,
Sadly my wallet balance is zero to, i've read the whole topic and tried al the suggestions but without any luck! Im am not so tactical and my english is below average to understand some (technical) terms.So i'de like to explain what i did so far and hope someone can help me out...

1. Buyed Iota on bitfinex on the 24th and 25th of november
2. send it to my ANDROID iota wallet with address DUTZDSRBBIHJSYNDWFLWBRJAULNOHVDRQIXXHRFDWW9FA9NNZ9VNSGLZLMY9QIMXCELXKUMNXEDXYXDBZDDQTMOXTZ
3  After the first transaction my balance was fine, the second transaction my Iota was balance was zero
4. I downloaded the last windows iota wallet, put in my seed and did a reclaimtool not sure if this was correct to do?
5. i checked the host node and the Min Weight Magnitude at a minimum of 14
6. I've clicked receive address and Attach To Tangle for over 85 times without success (in my old seed)
7. i start to doubt if i use the correct seed because i forget the checksum code (but i wrote down the seed correctly on a piece of paper)

A small recap what i did so far. At first i like to know if my Iota's are safe, Second if they are how can i get them back!

I hope someone can help me out, ill reward the person with a little donation if i get my iota back.

Thanks in advance
mm1alf
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Winston - 28 Nov 2017
mm1alf - 28 Nov 2017
Winston - 27 Nov 2017
Dizer - 27 Nov 2017
@Winston

Any update on whether the IOTA Foundation started processing the claims? I completed phase 1 and phase 2 of the reclaim process successfully, and now just waiting on when I will see my IOTA tokens in the wallet.

Also, How are we suppose to use the wallet to see the balance when it is available? I mean do I use the OLD SEED or the NEW SEED that we created during the reclaim process to log into the wallet? The reclaim tool gave me a new address for wallet, but I don't know what to do with it as no where in the wallet it asks to enter the new address.

Thanks for your support 

@Dizer Thanks for checking in. There still haven't been any official announcements, and I haven't seen anyone reporting their reclaim being processed yet. I'll continue to keep the reclaim status thread updated everyday, so that's the best way to keep an eye on the process: https://forum.helloiota.com/1242/Reclaim-Status

Well I'm up to 43 transactions/42 addresses, 3 red error flags & 1 invalid response. Still at zero iotas and no end in sight. Again I had my email bursting at the seams and still can't figure out this alphabet soup.

@mm1alf 
I just can't follow your situation without a posting the entire context of your situation in its own standalone thread. Tucking comments into random threads and direct messages makes it impossible for me to follow. I really would love to help. I'm still not sure why your email is so full. I'm lost. Haha

Winston I went through the 43 transfers I have listed in my wallet. I have come up with 5 confirmed transfers. They are different then my actual transfer codes. If you wish I'll list them and send them to you if it will help.?
julian0506
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Winston - 17 Nov 2017
julian0506 - 17 Nov 2017
Winston - 17 Nov 2017
julian0506 - 16 Nov 2017
EricHop - 25 Oct 2017
First of all, don't panic, your IOTAs are most likely perfectly safe.

Second, no matter who or what, *never* give your seed to anyone. Especially not if they say they are an IOTA developer who will help you recover your balance. These people are scammers and will steal your IOTA.

I will show the steps you can take to recover your balance. I will also try to explain to you why this happened. I recommend you take the time to read and understand the how and why. Understanding what you invested in is the best thing you can do to keep your investment safe.


Steps to find your balance

  1. First, make sure you upgrade to version 2.5.4 of the *desktop* wallet. You can safely skip older versions if you did not install those before. These older versions will no longer work. The process for the Android wallet should be similar. Just make sure you update to the latest version first. You can find version 2.5.4 of the desktop wallet for Windows, Mac, and Linux here (don’t get confused by the title of the page, this is the latest wallet):
    https://github.com/iotaledger/wallet/releases

  2. Next, determine if you need to reclaim your funds. Do not start the reclaim tool yet. If you used the previous wallets (2.5.1+) and you had any funds that were visible in that wallet you do not need to reclaim these funds using the reclaim tool. Just continue with step 3 first to find your balance again. If you last used your wallet before the transition in August, or if you already know that the IOTA foundation took custody of some of your funds, then you need to take some extra steps to reclaim your funds after you restored your balance. I will discuss those later. If you did start the reclaim tool unnecessarily there's no problem. You can still use your old seed and use the next steps to find your balance.

  3. After installing the new wallet you need to set up your wallet correctly. What you need to do is go to Tools->Edit Node Configuration.

  4. Make sure that a Host node is selected. If you see 'Select Your Host' in the Host field, use the drop down to select one. Usually any one will do. However, keep in mind that a host may be temporarily offline, so if after selecting one the wallet indicates No Connection you may want to select another Host. My experience shows that the iotatoken.nl hosts are pretty reliable and fast.

  5. Make sure that Min Weight Magnitude is set to 14. Higher values should be no problem but will just cause the Proof of Work to take longer unnecessarily.

  6. Finally, you see a field that says Curl Implementation. The default is WebGL, which is a new setting that allows the wallet to use your graphics card to do the Proof of Work, thereby speeding up the process. However, some people will find that they get an Invalid Transaction Hash when they use this setting. The solutions for that are to either select CCURL instead, or to follow the instructions found in this link to make sure the wallet uses the correct graphics card:
    https://steemit.com/iota/@tector/iota-light-wallet-2-5-1-dealing-with-invalid-transaction-hash

  7. Note that it may be necessary to close and restart the wallet after changing any of those settings. I would do that just to be sure that the changes are active.

  8. Now you can use your seed to log into the wallet, so you can start finding your balance again. Make absolutely sure that you are using the correct seed. Any typo in the seed will result in a different wallet, and trying to find your balance in there is not going to work, obviously. There is a helpful checksum field next to the field where you can enter your seed. The wallet will tell you if your seed is too short or too long. And if you have entered exactly 81 characters it will show you a 3 character checksum that should always be the same for every version of the wallet. It will allow you to very quickly see if you made a typo, since any typo will result in a different checksum. If you are not sure if you used the correct seed there are instructions further down to help you make sure.

  9. After logging into the wallet you click on the Receive section. It will show you a new receive address. Now click Attach To Tangle. It will show ‘Attaching to Tangle’ for a while. Just wait for that to complete. If it takes too long you could try a different, faster node as outlined in step 4. Once it says ‘Address Attached’ you may see your total balance get updated with the balance of that address. If not, then click ‘Address Attached’. It will now say ‘Generate New Address’. Click that again. That will cause the next address to be generated and it will show ‘Attaching to Tangle’ again. Keep repeating this loop until you have recovered your balance completely. You can click the History section to see how many and which addresses you have generated so far. Addresses can be in pending state but that does not matter for finding your balance. You will need to generate all addresses you have used before for your entire balance to show up again. So if you have an idea of how many you used before that will be helpful. Most people should be able to find some or all of their balance within the first 20-30 addresses. But I know of people who needed to do 150+ re-attachments because they had been very active with their wallet. If your balance started to show up but never completely shows, and does not change any more after re-attaching don't bother continuing. The funds are usually clustered at the end of the address list. Any funds still missing have probably been taken into custody. See below for details on how to verify that.

  10. If you did not manage to find your balance using these steps, I suggest you take the time to read through the explanations below. You need to be able to understand why it still does not show and what you can do about it. If you did find your balance? Congratulations! But I still suggest you educate yourself so you know what you are invested in. I know it’s a drag to have to go through such a long document, but we’re still in beta software stage with the wallet and IOTA as a whole. Understanding how it works is equal to protecting yourself from losing your funds.


How does an IOTA wallet work?

Contrary to what most people believe your IOTA wallet does *not* contain your IOTAs. Instead, your IOTAs are safely stored in one or more addresses in the Tangle. You can see your wallet as a browser that knows how to retrieve the balance of an address. To do that it contacts a so-called node, and asks it to find the balance of that address in the distributed ledger database that the Tangle actually is. To be able to retrieve your entire balance, the wallet will usually have to retrieve the balances of multiple addresses that belong to your wallet and add them all up. The end result is displayed as your current balance.

Now here is an important thing: the wallet does not know at first how many and which addresses exactly to retrieve to accumulate your balance. The only starting point it has is the 81-character seed you provided when you logged into the wallet. This seed is the key that enables the wallet to always re-generate the addresses used by your wallet deterministically. Deterministically means that given the same seed it will always be able to generate the exact same sequence of addresses one by one. To determine your total accumulated balance the wallet will ask the node for each address balance in succession until the node indicates that an address cannot be found because it is not present in a transaction in the Tangle. This indicates to the wallet that it has not generated/used that address before, so it can safely stop accumulating address balances. This fact is important to remember, because it will shortly explain why your balance is currently zero.

The wallet will generate new addresses as needed in two important ways. First, and most visible, when you want to receive IOTAs in your wallet you will need to generate a new receive address and attach that to the Tangle. Addresses are not supposed to be re-used because the signing process used to spend funds from an address uses one-time signatures. Because of the one-time nature of the signing process, the private key for that address gets partially exposed by every spend from the same address, opening it to a brute force attack. And since anyone that has the private key to an address can spend the funds in that address it's not very wise to open yourself up to such an attack. That's why the wallet tries to defend itself against such attacks by automatically moving the remaining funds after spending to a new address in the wallet. It will also give you a 'private key reuse' error whenever you try to spend from an address you have already spent from.

So the second way in which the wallet will generate new addresses is by moving the remainder of a spent address to a new address. When you instruct it to send a certain amount of IOTAs to another address, what it will do is go through the known addresses in your wallet one by one, starting from the first, by generating the addresses in sequence from the seed. The wallet accumulates the amount of IOTAs it finds along the way on addresses with a non-zero balance, until it has accumulated enough IOTAs to cover the amount you want to send. The contents of the non-zero addresses it has accumulated in this way will be sent as a single transfer to the receiving address and -if there is a remainder- the remainder will be sent as a second transfer to a newly generated address in your wallet. This will cause the latter address to be attached to the Tangle, so it lives there now, and the wallet will be able to see it as in use already whenever it scans for your balance as outlined above. All addresses used as the input for the transaction will end up having a zero balance, so they are not likely to be re-used any more, unless you make the mistake of not creating a new receive address but re-using a previous one.

It is important for the recovery process that you have an idea of how many addresses were in use before you 'lost' your balance (before the Snapshot happened, see below). For most people that will be up to one or two dozen addresses. But for people who used the wallet regularly before the snapshot happened that can easily go up in the hundreds. I personally have helped someone retrieve his balance who had 150+ addresses in use in his wallet.


Why is my balance zero?

To understand what happened you need to know what happens when the IOTA foundation generates a new Snapshot of the IOTA ledger database. This is done every now and then for maintenance reasons. The last Snapshot was created on Tuesday October 24th, 2017. One reason for taking a Snapshot is that the Tangle is constantly expanding, and therefore taking up more and more memory. To help nodes in keeping the amount of memory they need for storing the database limited, the Tangle is pruned by removing the history of transactions. Remember that after every transaction you end up with no longer used addresses with a zero balance. The transactions that caused these only take up space and are no longer necessary for correct functioning of the nodes. There are even more ways that can cause zero balance transactions to occur, like when a wallet generates and attaches a new address to the Tangle. There are also transactions that are used as messages between systems and do not contain any balance.

So after a Snapshot is taken the end result is a simple list of all addresses that contain a non-zero balance and their respective balances, and no history of how those balances happened is preserved on the regular nodes. By the way, this history *does* get preserved on so called perma-nodes, like ioatsear.ch, which will keep track of the entire history all the way back to the first transaction ever. But for most use cases this history is not necessary. It's only the non-zero end balances that are important, since they are the only ones that can be spent.

Note that the Snapshot process is such that any transactions that were not confirmed yet while the Snapshot was being taken will be canceled and it will be as if the funds never left the wallet of the sender. So that means some transactions may have to be performed again once you have restored your wallet. A deposit from your wallet to Bitfinex that was canceled will have never left your wallet. A withdrawal from Bitfinex to your wallet that was canceled will have never left the Bitfinex wallet. Just send those transactions again when that happened. They should pose no problem.

Now, remember how the wallet will figure out its balance? It will ask a node to retrieve the balances of each address it generates in succession from the seed, starting with the first one, that has been used in a transaction, until it finds a non-used address, which indicates that the wallet did not generate that address before. However, since the Snapshot has removed all historical transactions the first address it checks will not be found to be used by a transaction in the Tangle, and so the wallet stops scanning for balances immediately, because it thinks it has not generated that address yet, ultimately resulting in a zero accumulated balance.

So that's the reason you see a zero balance. The wallet simply stopped scanning for addresses with balances too soon, because it does not know that the Snapshot process has removed the transaction history. This means that the remedy for finding your balance is simple. Start re-generating and attaching your previously used receive addresses one by one. This will cause zero-balance transactions using that address to be connected to the Tangle. Which means the wallet now can see the address is in use in the Tangle and ask the node for the corresponding balance. In particular, you need to do this as many times as you had used addresses in the past, so that they can all be found in the Tangle again. To be sure, this can be a tedious process and it would have been nice if the wallet designers had included a command that allows you to tell it to generate the next X addresses until it finds one with a balance. But that is not the case at the moment, so there is no use in complaining right now. I am sure this feature will show up in a next incarnation of the wallet.


Why is the wallet still not able to find my balance?

The Sep 22nd and Oct 24th Snapshot processes have done two additional maintenance tasks that may result in you still not being able to successfully retrieve your correct balance. First, since the implementation of the Proof of Work function has changed from kerl to curl in August there was a need to transition balances to the use of the new curl implementation. A lot of people already did this transition as part of their upgrading their wallet from an older version to version 2.4.0. Since it turned out that there are people who managed to lose their seed and also many people who did not transition yet, the IOTA foundation has taken the precaution to remove those old-style kerl addresses from the Tangle and has taken custody of them. So if your previous wallet was from before version 2.4.0 you may fall into that category. You will need to use the reclaim tool as explained further down to reclaim those funds.

Second, because it was found that quite a number of people had spent multiple times from the same address, thereby exposing their funds to being stolen, the IOTA foundation decided to take similar custody of those addresses so they are no longer vulnerable. That means if you accidentally spent from the same address more than once in the past, and this address was still holding a balance, you will need to use the reclaim tool as explained further down to reclaim those funds.

In both cases one or more of your address balances may still be 'missing' even after the wallet has re-generated the missing address in the Tangle. The balance of such addresses was moved to the IOTA foundation custody address. You can check for those addresses if you think that may be what has happened to them here:
https://gist.githubusercontent.com/cyclux/2bb05d873c4ec6115cad1d100263d489/raw/612a49e46091586957448f6606ea981ab18022e7/snapshot_validation_20171023.txt

Allow for the page to load before searching through it, as it is a huge list.

You just copy an address you want to find out about to the clipboard, and then use control-F and paste to search on that page. Make sure you only use the first 81 characters of the address, as the 9 character checksum is not present in this list. I just paste the address and delete the last 9 characters.

If your address shows a category of KEY_REUSE or KEY_REUSE_OCT in this list then you have executed more than one spend from that address and the balance is now in custody of the IOTA foundation until you reclaim it.

If your address shows a category of CURL_UNUSED then your address was not transitioned to the new curl implementation yet and the balance is also in custody of the IOTA foundation until you reclaim it.

For more details, see this announcement from the foundation:
https://forum.iota.org/t/snapshot-public-validation-22-09-2017/4256


How do I make sure I am using the correct seed?

If you don’t remember the 3-character checksum or in any other way are unsure if you are using the correct seed, here are ways to find out:

If you know roughly how many addresses you used to have in your wallet, just go ahead and re-generate at least that amount of new receive addresses (detailed steps below). Along the way, usually towards the end, you should see your balance increasing. If your balance becomes non-zero that is a clue that you are definitely in your own wallet with the correct seed. If you cannot seem to get the entire balance you may either need to generate even more addresses, or some of your funds were taken into custody by the IOTA foundation for the reasons described above. In that case you will have to check the addresses which you think should contain a non-zero balance against the snapshot list. And if you find them there, you will have to reclaim them using the reclaim tool.

Making double sure that you are using the correct wallet can be easily done by using the iotasear.ch Tangle browser to check the history of an address. This means you can copy the first address and see if in the past funds were there. Assuming the first address was the first one to receive funds of course. If it did contain funds the amount is probably recognizable as your first IOTA withdrawal ever. Anyway, when any funds are there in the iotasear.ch history you can be sure you have used this seed before.

Finally,


How do I use the reclaim tool?

If you are absolutely sure that the IOTA foundation took custody of some of your funds after checking the above, you will need to use the reclaim tool to reclaim your funds. Note that the reclaim process is a two-step process currently.
NOTE: to make sure that you don't make any typos when entering your old and new seeds with this tool i highly suggest you copy/paste them from a proven working copy. It would be silly to finally reclaim your funds to a seed that contains a typo and therefore the reclaimed funds would become irretrievable.
UPDATE: The reclaim tool in phase 2 will ask once again for the new seed, so unless you make the same typo twice this seems not really to be a problem.
In case multiple reclaims were put in, the one confirmed in the lowest milestone will be the one processed.


For more details on how to use the reclaim tool see this link for phase 1:
https://blog.iota.org/gui-v2-5-2-latest-release-with-iota-reclaim-tool-32d364d6241a
And this link for phase 2:
https://blog.iota.org/gui-wallet-phase-two-of-the-reclaim-process-f5913109cf46


I hope this was helpful

Enjoy IOTA, let’s make it a success!

Hi,
My 700 IOTA disappeared roughly a month or two ago.
I have tried all the things you have suggested, and none of the them have worked. This includes:
- I have put in the new node settings, restarted the wallet.
- I checked the snapshots of September and October, looking for my seed with the last 9 characters taken off
- I checked the custody address list, looking for my seed with the last 9 characters taken off.
Please can you urgently advise. 
Thanks and regards,
Julian

@Julien Hey Julien, thanks for the post. The key takeaway here is that you need to be looking for ADDRESSES in the snapshots, not seeds. That's an important distinction. I would recommend using the Balance Finder tool in the pinned thread at the top of this forum

Hi Winston,

Many thanks - that's really helpful. After using the Balance Reuse tool, I got given a hit with a KEY_REUSE_OCT message. I looked at the reclaim tool, but I only have the old seed to put into it. I don't know how to generate the new seed to add as well. I've read through most of the forum posts but can't seem to find info on this.

Thanks again!

@julian0506 You can use one of these seed generators to create a new seed: https://kb.helloiota.com/KnowledgebaseArticle50005.aspx

Here's some more info/steps on how to the reclaim process works:
For reference:
For more details on how to use the reclaim tool see this link for phase 1:
https://blog.iota.org/gui-v2-5-2-latest-release-with-iota-reclaim-tool-32d364d6241a
And this link for phase 2:
https://blog.iota.org/gui-wallet-phase-two-of-the-reclaim-process-f5913109cf46

Hi Winston,
Many thanks for your help there - further to using the Balance Reuse tool, I realised I was KEY_REUSE_UK, then I did phase one pf the reclaim too, and generated a new seed. Since then I've tried logging into the wallet with both the new seed and the old seed, and tried re-attaching the tangle, to  which I get different messages including 'INVALID RESPONSE'. Is this normal? Have the balances not been re-attached to the new seeds yet? Also should I avoid trying to login in with my old seed anymore?
Thanks again!
Regards
Julian
mm1alf
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Does anyone know if the reclaim process has begun, If not is there a projected date. Thank you.
Winston
Winston
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xEnjeL - 29 Nov 2017
Winston - 29 Nov 2017
xEnjeL - 29 Nov 2017
I haven't been active with IOTA since after the transition in August, so the last wallet I used was 2.4.0. I was just wondering if the foundation has most likely secured my balance or if I should keep trying to retrieve it by generating new addresses. I've generated ~30 to no avail (only had 10Mi and haven't been able to retrieve any) and I can't remember transaction addresses to search the snapshots. Is it worth trying the reclaim process?

@xEnjeL You can search for your addresses (that you've generated in your wallet) in the snapshot. The snapshot document can be found in the pinned guide thread at the top of this forum.

@Winston Thanks for the reply. I don't have any previous addresses saved so I don't think I'm able to search the document

@xEnjeL You've generated 30 addresses in the wallet so far. You can search for each one of those addresses in the snapshot (make sure to omit the last 9 characters of each address though, because addresses are listed in the snapshot without the 9 character checksum on the end)
GO

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