Help! My IOTA balance is zero! (steps to help you find your balance v2.5.7)


Help! My IOTA balance is zero! (steps to help you find your balance...
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EricHop
EricHop
posted 2 Years Ago
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This is the latest incarnation of an article I wrote around the time of the October 2017 snapshot. I had been helping so many people find their balance again that I decided that my time would be better spent writing the process down for people to follow as a step by step guide that I could refer them to.

First of all, don’t panic, your iotas are most likely perfectly safe.

Second, no matter who or what, *never* give your seed to anyone. Especially not if they say they are an IOTA developer who will help you recover your balance. These people are usually scammers and will try to steal your iotas.

I will show the steps you can take to recover your balance. I will also try to explain to you why this happened. I recommend you take the time to read and understand the how and why. Understanding what you invested in is the best thing you can do to keep your investment safe.

Steps to find your balance

  1. First, make sure you upgrade to version 2.5.7 of the desktop wallet. You can safely skip older versions if you did not install those before. These older versions will no longer work correctly. You can find version 2.5.7 of the desktop wallet for Windows, Mac, and Linux here (don’t get confused by the title of the page, this is the latest wallet):
    https://github.com/iotaledger/wallet/releases
  2. Next, do not get tempted to use the reclaim tool. This tool will not help you regain your balance. It is only helpful in certain very specific cases. I will explain these cases at the end of this list. Just continue with step 3 first to find your balance again. If you did start the reclaim tool unnecessarily there’s no problem. You can still use your old seed and use the next steps to find your balance.
  3. After installing the new wallet you need to set up your wallet correctly. What you need to do is go to Tools->Edit Node Configuration.
  4. Make sure that a Host node is selected. If you see ‘Select Your Host’ in the Host field, use the drop down to select one. Usually any one will do. However, keep in mind that a host may be temporarily offline, so if after selecting one the wallet indicates No Connection you may want to select another Host. To find a node that is reliable use the list you find at:
    https://iota.dance/nodes
    The ones at the top are usually the best ones to select.
  5. Make sure that Min Weight Magnitude is set to 14. Higher values should be no problem but will just cause the Proof of Work to take much longer unnecessarily.
  6. Finally, you see a field that says Curl Implementation. The default is WebGL, which is a setting that allows the wallet to use your graphics card to do the Proof of Work, thereby possibly speeding up the process. However, some people will find that they get an Invalid Transaction Hash when they use this setting. The solutions for that are to either select CCURL instead, or to follow the instructions found in this link to make sure the wallet uses the correct graphics card:
    https://steemit.com/iota/@tector/iota-light-wallet-2-5-1-dealing-with-invalid-transaction-hash
  7. Note that it may be necessary to close and restart the wallet after changing any of those settings. I would do that just to be sure that the changes are activated.
  8. Now you can use your seed to log into the wallet, so you can start finding your balance again. Make absolutely sure that you are using the correct seed. Any typo in the seed will result in a different wallet, and trying to find your balance in there is not going to work, obviously. There is a helpful checksum field next to the field where you can enter your seed. The wallet will tell you if your seed is too short or too long. And if you have entered exactly 81 characters it will show you a 3 character checksum that should always be the same for every version of the wallet. It will allow you to very quickly see if you made a typo, since any typo will result in a different checksum. If you are not sure if you used the correct seed there are instructions further down to help you make sure.
  9. After logging into the wallet you click on the Receive section. It will show you a new receive address. Now click Attach To Tangle. It will show ‘Attaching to Tangle’ for a while. Just wait for that to complete. If it takes too long you could try a different, faster node as outlined in step 4. Once it says ‘Address Attached’ you may see your total balance get updated with the balance of that address. If not, then click ‘Address Attached’. It will now say ‘Generate New Address’. Click that again. That will cause the next address to be generated and it will show ‘Attaching to Tangle’ again. Keep repeating this loop until you have recovered your balance completely. You can click the History section to see how many and which addresses you have generated so far. Addresses can be in pending state but that does not matter for finding your balance. These attachment transactions do not need to confirm at all. They are zero value transactions, so they will not impact your balance anyway. You will need to generate all addresses you have used before for your entire balance to show up again. So if you have an idea of how many you used before that will be helpful. Most people should be able to find some or all of their balance within the first 20–30 addresses. But I know of people who needed to do 150+ re-attachments because they had been very active with their wallet. If your balance started to show up but never completely shows, and does not change any more after re-attaching don’t bother continuing. The funds are usually clustered at the end of the address list. Any funds still missing have probably been taken into custody (this only goes for wallets that have not been updated since before mid October 2017). See below for details on how to verify that.
If you did not manage to find your balance using these steps, I suggest you take the time to read through the explanations below. You need to be able to understand why it still does not show and what you can do about it. If you did find your balance? Congratulations! But I still suggest you educate yourself by reading the below explanations so you know what you are invested in. I know it’s a drag to have to go through such a long document, but we’re still in beta software stage with the wallet and IOTA as a whole. Understanding how it works is equal to protecting yourself from losing your funds.

How does an IOTA wallet work?

Contrary to what most people believe your IOTA wallet does *not* contain your iotas. Instead, your iotas are safely stored in one or more addresses in the Tangle. You can see your wallet as a browser that knows how to retrieve the balance of an address. To do that it contacts a so-called node, and asks it to find the balance of that address in the distributed ledger database that the Tangle actually is. To be able to retrieve your entire balance, the wallet will usually have to retrieve the balances of multiple addresses that belong to your wallet and add them all up. The end result is displayed as your current balance.

Now here is an important thing: the wallet does not know at first how many and which addresses exactly to retrieve to accumulate your balance. The only starting point it has is the 81-character seed you provided when you logged into the wallet. This seed is the key that enables the wallet to always re-generate the addresses used by your wallet deterministically. Deterministically means that given the same seed it will always be able to generate the exact same sequence of addresses one by one. To determine your total accumulated balance the wallet will ask the node for each address balance in succession until the node indicates that an address cannot be found because it is not present in a transaction in the Tangle. This indicates to the wallet that it has not generated/used that address before, so it can safely stop accumulating address balances. This fact is important to remember, because it will shortly explain why your balance is currently zero.

The wallet will generate new addresses as needed in two important ways. First, and most visible, when you want to receive iotas in your wallet you will need to generate a new receive address and attach that to the Tangle. Addresses are not supposed to be re-used because the signing process used to spend funds from an address uses one-time signatures. Because of the one-time nature of the signing process, the private key for that address gets partially exposed by every spend from the same address, opening it to a brute force attack. And since anyone that has the private key to an address can spend the funds in that address it’s not very wise to open yourself up to such an attack. That’s why the wallet tries to defend itself against such attacks by automatically moving the remaining funds after spending to a new address in the wallet. It will also give you a ‘private key reuse’ error whenever you try to spend to or from an address that already was spent from.

So the second way in which the wallet will generate new addresses is by moving the remainder of a spent address to a new address. When you instruct it to send a certain amount of iotas to another address, what it will do is go through the known addresses in your wallet one by one, starting from the first, by generating the addresses in sequence from the seed. The wallet accumulates the amount of iotas it finds along the way on addresses with a non-zero balance, until it has accumulated enough iotas to cover the amount you want to send. The contents of the non-zero addresses it has accumulated in this way will be sent as a single transfer to the receiving address and -if there is a remainder- the remainder will be sent as a second transfer to a newly generated address in your wallet. This will cause the latter address to be attached to the Tangle, so it lives there now, and the wallet will be able to see it as in use already whenever it scans for your balance as outlined above. All addresses used as the input for the transaction will end up having a zero balance, so they are not likely to be re-used any more, unless you make the mistake of not creating a new receive address but re-using a previous one.

It is important for the snapshot recovery process that you have an idea of how many addresses were in use before you ‘lost’ your balance (before the snapshot happened, see below). For most people that will be up to one or two dozen addresses. But for people who used the wallet regularly before the snapshot happened that can easily go up in the hundreds. I personally have helped someone retrieve his balance who had 150+ addresses in use in his wallet.

Why is my balance zero?

To understand what happened you need to know what happens when the IOTA foundation generates a new snapshot of the IOTA ledger database. This is done every now and then for maintenance reasons. The last snapshot was created on January 28th, 2018. One reason for taking a snapshot is that the Tangle is constantly expanding, and therefore taking up more and more memory. To help nodes in keeping the amount of memory they need for storing the database limited, the Tangle is pruned by removing the history of transactions. Remember that after every transaction you end up with no longer used addresses with a zero balance. The transactions that caused these only take up space and are no longer necessary for correct functioning of the nodes. There are even more ways that can cause zero balance transactions to occur, like when a wallet generates and attaches a new address to the Tangle. There are also transactions that are used as messages between systems and do not contain any balance.

So after a snapshot is taken the end result is a simple list of all addresses that contain a non-zero balance and their respective balances, plus a list of all addresses that have been spent from in the past, and no history of how those balances happened is preserved on the regular nodes. By the way, this history does get preserved on so called perma-nodes, like ioatsear.ch and thetangle.org, which will keep track of the entire history all the way back to the first transaction ever. But for most use cases this history is not necessary. It’s only the non-zero end balances that are important, since they are the only ones that can be spent.

Note that the snapshot process is such that any transactions that were not confirmed yet while the snapshot was being taken will be canceled and it will be as if the funds never left the wallet of the sender. So that means some transactions may have to be performed again once you have restored your wallet. A deposit from your wallet to Bitfinex that was canceled will have never left your wallet. A withdrawal from Bitfinex to your wallet that was canceled will have never left the Bitfinex wallet. Just send those transactions again when that happened. They should pose no problem. But make sure to confirm them quickly by reattaching/promoting them until they are confirmed.

Now, remember how the wallet will figure out its balance? It will ask a node to retrieve the balances of each address it generates in succession from the seed, starting with the first one, that has been used in a transaction, until it finds a non-used address, which indicates that the wallet did not generate that address before. However, since the snapshot has removed all historical transactions the first address it checks will not be found to be used by a transaction in the Tangle, and so the wallet stops scanning for balances immediately, because it thinks it has not generated that address yet, ultimately resulting in a zero accumulated balance.

So that’s the reason you see a zero balance. The wallet simply stopped scanning for addresses with balances too soon, because it does not know that the snapshot process has removed the transaction history. This means that the remedy for finding your balance is simple. Start re-generating and attaching your previously used receive addresses one by one. This will cause zero-balance transactions using that address to be connected to the Tangle. Which means the wallet now can see the address is in use in the Tangle and ask the node for the corresponding balance. In particular, you need to do this as many times as you had used addresses in the past, so that they can all be found in the Tangle again. To be sure, this can be a tedious process and it would have been nice if the wallet designers had included a command that allows you to tell it to generate the next X addresses until it finds one with a balance. But that is not the case at the moment, so there is no use in complaining right now. I am sure this feature will show up in a next incarnation of the wallet.

Why is the wallet still not able to find my balance?

The Sep 22nd and Oct 24th Snapshot processes have done two additional maintenance tasks that may result in you still not being able to successfully retrieve your correct balance.

First, since the implementation of the signing function has changed from CURL to KERL, in August there was a need to transition balances to the use of the new KERL implementation. A lot of people already did this transition as part of their upgrading their wallet from an older version to version 2.4.0. Since it turned out that there are people who managed to lose their seed and also many people who did not transition yet, the IOTA foundation has taken the precaution to remove those old-style CURL addresses from the Tangle and has taken custody of them. So if your previous wallet was from before version 2.4.0 you may fall into that category. You will need to use the reclaim tool as explained further down to reclaim those funds.

Second, because it was found that quite a number of people had spent multiple times from the same address, thereby exposing their funds to being stolen, the IOTA foundation decided to take similar custody of those addresses so they are no longer vulnerable. That means if you accidentally spent from the same address more than once in the past, and this address was still holding a balance, you will need to use the reclaim tool as explained further down to reclaim those funds.

In both cases one or more of your address balances may still be ‘missing’ even after the wallet has re-generated the missing address in the Tangle. The balance of such addresses was moved to the IOTA foundation custody address. You can check for those addresses if you think that may be what has happened to them here:
https://gist.githubusercontent.com/cyclux/2bb05d873c4ec6115cad1d100263d489/raw/612a49e46091586957448f6606ea981ab18022e7/snapshot_validation_20171023.txt
Allow for the page to load before searching through it, as it is a huge list.

You just copy an address you want to find out about to the clipboard, and then use control-F and paste to search on that page. Make sure you only use the first 81 characters of the address, as the 9 character checksum is not present in this list. I usually just paste the address and delete the last 9 characters.

If your address shows a category of KEY_REUSE or KEY_REUSE_OCT in this list then you have executed more than one spend from that address and the balance is now in custody of the IOTA foundation until you reclaim it.

If your address shows a category of CURL_UNUSED then your address was not transitioned to the new KERL implementation yet and the balance is also in custody of the IOTA foundation until you reclaim it.

If your address shows a category of NONE or AVAILABLE then your address was okay and should still be present in the Tangle unless you moved the funds at a later date.
For more details, see this announcement from the foundation:
https://forum.iota.org/t/snapshot-public-validation-22-09-2017/4256

How do I make sure I am using the correct seed?

If you don’t remember the 3-character checksum or in any other way are unsure if you are using the correct seed, here are ways to find out:

  • If you know roughly how many addresses you used to have in your wallet, just go ahead and re-generate at least that amount of new receive addresses (detailed steps below). Along the way, usually towards the end, you should see your balance increasing. If your balance becomes non-zero that is a clue that you are definitely in your own wallet with the correct seed. If you cannot seem to get the entire balance you may either need to generate even more addresses, or some of your funds were taken into custody by the IOTA foundation for the reasons described above. In that case you will have to check the addresses which you think should contain a non-zero balance against the snapshot list. And if you find them there, you will have to reclaim them using the reclaim tool.
  • Making double sure that you are using the correct wallet can be easily done by using the iotasear.ch or thetangle.org Tangle browsers to check the history of an address. This means you can copy the first address and see if in the past funds were there. Assuming the first address was the first one to receive funds, of course. If it did contain funds in the past the amount is probably recognizable as your first IOTA withdrawal ever. Anyway, when any funds are there in the iotasear.ch or thetangle.org history you can be sure you have used this seed before.

How do I use the reclaim tool?

If you are absolutely sure that the IOTA foundation took custody of some of your funds after checking the above, you will need to use the reclaim tool to reclaim your funds. Note that the reclaim process is a two-step process currently.

NOTE: to make sure that you don’t make any typos when entering your old and new seeds with this tool i highly suggest you copy/paste them from a proven working copy. It would be silly to finally reclaim your funds to a seed that contains a typo and therefore the reclaimed funds would become irretrievable.

UPDATE: The reclaim tool in phase 2 will ask once again for the new seed, so unless you make the same typo twice this seems not really to be a problem.
In case multiple reclaims were put in, the one confirmed in the lowest milestone will be the one processed.

For more details on how to use the reclaim tool see this link for phase 1:
https://blog.iota.org/gui-v2-5-2-latest-release-with-iota-reclaim-tool-32d364d6241a
And this link for phase 2:
https://blog.iota.org/gui-wallet-phase-two-of-the-reclaim-process-f5913109cf46

I hope this was helpful to you
Enjoy IOTA, let’s make it a success!
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Edited Last Year by EricHop
HELP
EricHop
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For those people who did not read and used the reclaim tool to find their balance before realizing that did not help:
It does not matter. You can still use your old seed to do the reattachment loop.


Winston
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Alejandro - 13 Nov 2017
Hello. 
My balance Iota was zero. However, I was able to recover all my Iotas making use of my old seed. So, people like me do also need to create a new seed and start all the reclaim process because my seed was  committed because of the attack?
Thank you very much for your patience. (English is not my native language)

@arekusandaa If you see your proper balance, then you do not need to reclaim. You are all set.
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Hey @Winston,

So I tried manually typing in my original seed as opposed to copy/pasting it. Interestingly enough, something was different. When I copy/paste the address, my wallet shows all my previous history (i.e. all the times I tried attaching to the tangle and generating addresses). But when I log manually, there's no history. Not sure why there's a difference. Regardless, I couldn't find a balance and I also tried inputting the seed manually into the balance finder tool and again no luck Sad

Is there any way to tell if my funds where transferred elsewhere after my initial deposit (https://iotasear.ch/address/RPTXGLL9CRFVFTDNSNZLVPOPNQGIZSTPCKHYZTFANYSIAFNBCZNCAVDAZTNRJIUAGAZJRCRCXGGETMQTXGKIDXAV9M)??

The one thing I'm pondering if whether I installed a wallet update back in August and something got updated along with my seed. This doesn't make sense to me as I'm pretty meticulously without my crpyto, but I have to consider all options. Is there any way to tell if a seed was updated or funds were transferred to a new address? I'm 100% sure the seed I'm using is my original key.

Any further help would be of great help, thanks!
Winston
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Alejandro - 8 Dec 2017
Hello,
I am really worried. I had X  miotas in my light wallet, and apart from those X miotas, I also had 111 miotas pending to be sent to Bitfinex for a long time.

I also had in my History 30 Transfers and 26 Addresses, as you can see on the first picture. Now, suddendly, while I was reattaching those 111 miotas in order to be successful to send all my miotas to Bitfinex, all have just desappeared right now! No the 111 miotas, but the X ones!

Now in my History I only have 6 Transfers and 3 Addresses. What have just happened?

I attach two pictures. (the first one was taken in order to ask a question in this forum that I did not in the end)

Thank you.

Why the transfers and addresses and my miotas have disappeared?

@arekusanda The first screenshot shows 26 Direcciones, and the second screenshot shows 6 Direcciones. Generate 20 more direcciones and your balance should show up again. Thanks for the post.
Winston
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Alejandro - 8 Dec 2017
Winston - 8 Dec 2017
Alejandro - 8 Dec 2017
Hello,
I am really worried. I had X  miotas in my light wallet, and apart from those X miotas, I also had 111 miotas pending to be sent to Bitfinex for a long time.

I also had in my History 30 Transfers and 26 Addresses, as you can see on the first picture. Now, suddendly, while I was reattaching those 111 miotas in order to be successful to send all my miotas to Bitfinex, all have just desappeared right now! No the 111 miotas, but the X ones!

Now in my History I only have 6 Transfers and 3 Addresses. What have just happened?

I attach two pictures. (the first one was taken in order to ask a question in this forum that I did not in the end)

Thank you.

Why the transfers and addresses and my miotas have disappeared?

@arekusanda The first screenshot shows 26 Direcciones, and the second screenshot shows 6 Direcciones. Generate 20 more direcciones and your balance should show up again. Thanks for the post.

Hello again,

I do not know how and why, but after a time, I have just logged in my iota light wallet again, and there it was my complete balance and my history!!!
No need to generate more direcctions. Anyway, thank you very much for answering my post and for your support.

@arekusandaa Wonderful. Thanks for coming back to post the update, and I'm glad it worked out
Winston
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ookami - 2 Jan 2018
Hello, same here my balance is zero. This is my transaction from Bitfinex:
https://thetangle.org/address/9VEBCPZUKGVXPQHHOLFTVKXS9VHJWSFZPHHANFAPWW9DILMNRHJHYJHZFDRICEQCUDKSPOAZKSOJNSXJD

Can anybody tell me if 122 IOTAs were transferred to other wallet or if they are still there? I don't know what exactly I'm looking at. I tried everything as suggested at the end even "Reclaim tool". I hope I didn't ruin everything by now. I'm generating addresses like crazy but nothing shows up.

If it's not to much trouble if anyone from developer team can checkup or let me know if those 122 IOTAS were transferred somewhere else, then it was stolen or I ruined it with "Reclaim tool".

Thank you for help Smile

@ookami Thanks for the post, and welcome to the community. Here's your address in the snapshot:
9VEBCPZUKGVXPQHHOLFTVKXS9VHJWSFZPHHANFAPWW9DILMNRHJHYJHZFDRICEQCUDKSPOAZKSOJNSXJD; 122398336; CURL_NOT_TRANSITIONED

This means that the IOTA Foundation has saved your balance and that you'll get it back when they process reclaims. They're in the midst of processing reclaims right now, and it sounds like you've already successfully completed the reclaim, so all you have to do is wait. Your funds are still within that address, according to the tangle explorer.

EDIT: And I'd like to add that nobody from the dev team is here. This is just the IOTA community, and people answering questions are volunteers.
Edited Last Year by Winston
Feedow
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Winston - 10 Jan 2018
Feedow - 9 Jan 2018
Hello!
I got a "0 balance" issue with one of the wallets i created. (on 2.5.4)
I created 5 different seeds/wallets and sent a few Miotas, from Bitfinex to each of these wallets, doing each time the same procedure (but with different amounts)
4 of these wallets are ok. I can log in, balances are correct.

But for one wallet, balance is still 0. And the withdraw was made on december 5.
( on Bitfinex: created December 05, 2017 22:27
Withdraw completed successfully at December 08, 2017 07:17.)

From the beginning it was very hard to log in this wallet (connection refused or it took very, very long).
I tried everything i could: reattaching multiple times, changing nodes, create new adresses...
had the same issues with 2.5.4, 2.5.5 and 2.5.6

Here's the adress: REUP9J9MFCADWA9XOCZJNJG9QYNOPZXCNIMPDCXJFGIHRBLTWVWWIQTEYLOAQYKDPRRZ9MUQKDSYCKIXWGY9PFRLQX

and the TX: 9VVWGMZLJZPY9NDPFGDDCIVJJHHYFVMKNTADJATYPVUNEKC9RBGXLM9NUNFWF9JMCGEHZHUDIIBPZ9999

https://thetangle.org tells me: "invalid bundle, it will never be confirmed"

Is there something i can do, except waiting for an answer from Bitfinex?

Thanks a lot in advance to anyone who could help!

@Feedow
Thanks for posting, and welcome to the community.

Here's the address:
https://thetangle.org/address/REUP9J9MFCADWA9XOCZJNJG9QYNOPZXCNIMPDCXJFGIHRBLTWVWWIQTEYLOAQYKDPRRZ9MUQKDSYCKIXW

Bitfinex must have accidentally double spent the input to that withdrawal, so you'll just need to submit a support ticket and wait for their response.


Hi Winston, 
Thanks a lot for your answer!

I already opened a ticket on dec, 26. I think they are pretty busy at the moment.
I'll wait for an answer from support center, if i can't do anything else.
Good to know that issue must be fixable and these Miotas aren't "lost".

Thanks a lot again!
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I have also lost my 133 IOTA. Is it possible that someone hacked my seed? I have used online seed generator, but i loaded webside and than i've turned my WI-FI off, than generate and copy, and close the website. What should i do now?
Alejandro
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Hello everybody:
I got my IOTA Light Wallet 2.5.7 yesterday night. I have 11 transfers and 11 addresses in my History. Good, so far!
However, if I look at those 11 transfers in my history, there are TWO of them that ARE EXACTLY THE EQUAL.
That means that, in fact, there is one address less in my "addresses" history than in my "transfers" history in my wallet. 10 different transfers plus 1 repeated in "transfers", and 11 addresses in "addresses", none of them is repeated.
But, where is the problem?
The problem is that the address I have in my address history, but not in my transfers history contains a bigger number of IOTAS than all of them together, as it happens!
Has anybody had the same kind of problem?, if so, how can I manage to solve it? Because, how can I rebroadcast or reattach an address I have in my "addresses history", but I do not have in my "transfers history"?!
Thank you very much indeed.




Edited Last Year by Alejandro
Alejandro
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Winston - 16 Feb 2018
Alejandro - 15 Feb 2018
Winston - 15 Feb 2018
Alejandro - 15 Feb 2018
Winston - 15 Feb 2018
Alejandro - 14 Feb 2018
Winston - 14 Feb 2018
Alejandro - 14 Feb 2018
Winston - 14 Feb 2018
Alejandro - 13 Feb 2018
Hello everybody:
I got my IOTA Light Wallet 2.5.7 yesterday night. I have 11 transfers and 11 addresses in my History. Good, so far!
However, if I look at those 11 transfers in my history, there are TWO of them that ARE EXACTLY THE EQUAL.
That means that, in fact, there is one address less in my "addresses" history than in my "transfers" history in my wallet. 10 different transfers plus 1 repeated in "transfers", and 11 addresses in "addresses", none of them is repeated.
But, where is the problem?
The problem is that the address I have in my address history, but not in my transfers history contains a bigger number of IOTAS than all of them together, as it happens!
Has anybody had the same kind of problem?, if so, how can I manage to solve it? Because, how can I rebroadcast or reattach an address I have in my "addresses history", but I do not have in my "transfers history"?!
Thank you very much indeed.




@arekusandaa 
Thanks for the post. I'm not completely following the situation.

Could you please post the address in question, and we can take a look at it on the tangle explorer together?


Yes. Of course.
OKQHIRGCYSLDLSCPMDSGZIOUS99ITQJZMJ9VLEIYFPNUTAAX9XWHNGUKQBEMCFOGJHPHUXXNRAHO9WTMWPNKPUFWPC

I can see this address in my "11 addresses history", but not in my "11 transfers history".


@arekusandaa 
https://thetangle.org/address/OKQHIRGCYSLDLSCPMDSGZIOUS99ITQJZMJ9VLEIYFPNUTAAX9XWHNGUKQBEMCFOGJHPHUXXNRAHO9WTMW
And you made the outgoing 1.5 Gi transaction from this address?
Yes. I made it from that address. This has happened to me when I have updated from wallet 2.5.6 to 2.5.7.
In version 2.5.6. I had my full balance, including those 1.5 Gi.

@arekusandaa 
And you have generated this OKQHIR... address in your wallet? Or you haven't?
 

Yes. I generated the OKQHIR... address in my wallet (all my addresses have been generated in my wallet)


@arekusandaa 
Hm. Well I guess this address doesn't have a balance then.
Alejandro - 15 Feb 2018
Winston - 15 Feb 2018
Alejandro - 14 Feb 2018
Winston - 14 Feb 2018
Alejandro - 14 Feb 2018
Winston - 14 Feb 2018
Alejandro - 13 Feb 2018
Hello everybody:
I got my IOTA Light Wallet 2.5.7 yesterday night. I have 11 transfers and 11 addresses in my History. Good, so far!
However, if I look at those 11 transfers in my history, there are TWO of them that ARE EXACTLY THE EQUAL.
That means that, in fact, there is one address less in my "addresses" history than in my "transfers" history in my wallet. 10 different transfers plus 1 repeated in "transfers", and 11 addresses in "addresses", none of them is repeated.
But, where is the problem?
The problem is that the address I have in my address history, but not in my transfers history contains a bigger number of IOTAS than all of them together, as it happens!
Has anybody had the same kind of problem?, if so, how can I manage to solve it? Because, how can I rebroadcast or reattach an address I have in my "addresses history", but I do not have in my "transfers history"?!
Thank you very much indeed.




@arekusandaa 
Thanks for the post. I'm not completely following the situation.

Could you please post the address in question, and we can take a look at it on the tangle explorer together?


Yes. Of course.
OKQHIRGCYSLDLSCPMDSGZIOUS99ITQJZMJ9VLEIYFPNUTAAX9XWHNGUKQBEMCFOGJHPHUXXNRAHO9WTMWPNKPUFWPC

I can see this address in my "11 addresses history", but not in my "11 transfers history".


@arekusandaa 
https://thetangle.org/address/OKQHIRGCYSLDLSCPMDSGZIOUS99ITQJZMJ9VLEIYFPNUTAAX9XWHNGUKQBEMCFOGJHPHUXXNRAHO9WTMW
And you made the outgoing 1.5 Gi transaction from this address?
Yes. I made it from that address. This has happened to me when I have updated from wallet 2.5.6 to 2.5.7.
In version 2.5.6. I had my full balance, including those 1.5 Gi.

@arekusandaa 
And you have generated this OKQHIR... address in your wallet? Or you haven't?
 

Yes. I generated the OKQHIR... address in my wallet (all my addresses have been generated in my wallet)


@arekusandaa 
Here's this address in the snapshot:
OKQHIRGCYSLDLSCPMDSGZIOUS99ITQJZMJ9VLEIYFPNUTAAX9XWHNGUKQBEMCFOGJHPHUXXNRAHO9WTMW; 1500000000; AVAILABLE

And here's the address on the tangle explorers:
https://thetangle.org/address/OKQHIRGCYSLDLSCPMDSGZIOUS99ITQJZMJ9VLEIYFPNUTAAX9XWHNGUKQBEMCFOGJHPHUXXNRAHO9WTMW
https://iotasear.ch/address/OKQHIRGCYSLDLSCPMDSGZIOUS99ITQJZMJ9VLEIYFPNUTAAX9XWHNGUKQBEMCFOGJHPHUXXNRAHO9WTMWPNKPUFWPC

It looks like there's one incoming 1.5 Gi transaction that was confirmed, and no outgoing transactions. Yet the balance is zero for some reason. Not sure why that would be. You might ask about this on the IOTA discord channel, or maybe someone else can chime in here.


Thanks Mr. Winston. I will try to do my best.

One more thing, before asking about this on the IOTA discord channel. Do you think that if I tried to go back to v2.5.6 to check if it works, would be a good idea or, on the contrary, would be a fatal mistake of mine?

Thanks again.

@arekusandaa 
Trying to use v2.5.6 wouldn't help with anything you're trying to do, but it also wouldn't be a fatal mistake. Just a poor use of time. Use the newest version of the wallet and see if you can find specific help on the discord. Check back here and post the outcome of your situation as well, if you can.
 

Well. It seems to be my 1.5 Gi has been stolen. That's all.


Alexa
Alexa
True IOTAn (8.9K reputation)
Group: Moderators
Posts: 687, Visits: 1.3K
Alejandro - 17 Feb 2018
Alexa - 17 Feb 2018
Alejandro - 16 Feb 2018
Winston - 16 Feb 2018
Alejandro - 15 Feb 2018
Winston - 15 Feb 2018
Alejandro - 15 Feb 2018
Winston - 15 Feb 2018
Alejandro - 14 Feb 2018
Winston - 14 Feb 2018
Alejandro - 14 Feb 2018
Winston - 14 Feb 2018
Alejandro - 13 Feb 2018
Hello everybody:
I got my IOTA Light Wallet 2.5.7 yesterday night. I have 11 transfers and 11 addresses in my History. Good, so far!
However, if I look at those 11 transfers in my history, there are TWO of them that ARE EXACTLY THE EQUAL.
That means that, in fact, there is one address less in my "addresses" history than in my "transfers" history in my wallet. 10 different transfers plus 1 repeated in "transfers", and 11 addresses in "addresses", none of them is repeated.
But, where is the problem?
The problem is that the address I have in my address history, but not in my transfers history contains a bigger number of IOTAS than all of them together, as it happens!
Has anybody had the same kind of problem?, if so, how can I manage to solve it? Because, how can I rebroadcast or reattach an address I have in my "addresses history", but I do not have in my "transfers history"?!
Thank you very much indeed.




@arekusandaa 
Thanks for the post. I'm not completely following the situation.

Could you please post the address in question, and we can take a look at it on the tangle explorer together?


Yes. Of course.
OKQHIRGCYSLDLSCPMDSGZIOUS99ITQJZMJ9VLEIYFPNUTAAX9XWHNGUKQBEMCFOGJHPHUXXNRAHO9WTMWPNKPUFWPC

I can see this address in my "11 addresses history", but not in my "11 transfers history".


@arekusandaa 
https://thetangle.org/address/OKQHIRGCYSLDLSCPMDSGZIOUS99ITQJZMJ9VLEIYFPNUTAAX9XWHNGUKQBEMCFOGJHPHUXXNRAHO9WTMW
And you made the outgoing 1.5 Gi transaction from this address?
Yes. I made it from that address. This has happened to me when I have updated from wallet 2.5.6 to 2.5.7.
In version 2.5.6. I had my full balance, including those 1.5 Gi.

@arekusandaa 
And you have generated this OKQHIR... address in your wallet? Or you haven't?
 

Yes. I generated the OKQHIR... address in my wallet (all my addresses have been generated in my wallet)


@arekusandaa 
Hm. Well I guess this address doesn't have a balance then.
Alejandro - 15 Feb 2018
Winston - 15 Feb 2018
Alejandro - 14 Feb 2018
Winston - 14 Feb 2018
Alejandro - 14 Feb 2018
Winston - 14 Feb 2018
Alejandro - 13 Feb 2018
Hello everybody:
I got my IOTA Light Wallet 2.5.7 yesterday night. I have 11 transfers and 11 addresses in my History. Good, so far!
However, if I look at those 11 transfers in my history, there are TWO of them that ARE EXACTLY THE EQUAL.
That means that, in fact, there is one address less in my "addresses" history than in my "transfers" history in my wallet. 10 different transfers plus 1 repeated in "transfers", and 11 addresses in "addresses", none of them is repeated.
But, where is the problem?
The problem is that the address I have in my address history, but not in my transfers history contains a bigger number of IOTAS than all of them together, as it happens!
Has anybody had the same kind of problem?, if so, how can I manage to solve it? Because, how can I rebroadcast or reattach an address I have in my "addresses history", but I do not have in my "transfers history"?!
Thank you very much indeed.




@arekusandaa 
Thanks for the post. I'm not completely following the situation.

Could you please post the address in question, and we can take a look at it on the tangle explorer together?


Yes. Of course.
OKQHIRGCYSLDLSCPMDSGZIOUS99ITQJZMJ9VLEIYFPNUTAAX9XWHNGUKQBEMCFOGJHPHUXXNRAHO9WTMWPNKPUFWPC

I can see this address in my "11 addresses history", but not in my "11 transfers history".


@arekusandaa 
https://thetangle.org/address/OKQHIRGCYSLDLSCPMDSGZIOUS99ITQJZMJ9VLEIYFPNUTAAX9XWHNGUKQBEMCFOGJHPHUXXNRAHO9WTMW
And you made the outgoing 1.5 Gi transaction from this address?
Yes. I made it from that address. This has happened to me when I have updated from wallet 2.5.6 to 2.5.7.
In version 2.5.6. I had my full balance, including those 1.5 Gi.

@arekusandaa 
And you have generated this OKQHIR... address in your wallet? Or you haven't?
 

Yes. I generated the OKQHIR... address in my wallet (all my addresses have been generated in my wallet)


@arekusandaa 
Here's this address in the snapshot:
OKQHIRGCYSLDLSCPMDSGZIOUS99ITQJZMJ9VLEIYFPNUTAAX9XWHNGUKQBEMCFOGJHPHUXXNRAHO9WTMW; 1500000000; AVAILABLE

And here's the address on the tangle explorers:
https://thetangle.org/address/OKQHIRGCYSLDLSCPMDSGZIOUS99ITQJZMJ9VLEIYFPNUTAAX9XWHNGUKQBEMCFOGJHPHUXXNRAHO9WTMW
https://iotasear.ch/address/OKQHIRGCYSLDLSCPMDSGZIOUS99ITQJZMJ9VLEIYFPNUTAAX9XWHNGUKQBEMCFOGJHPHUXXNRAHO9WTMWPNKPUFWPC

It looks like there's one incoming 1.5 Gi transaction that was confirmed, and no outgoing transactions. Yet the balance is zero for some reason. Not sure why that would be. You might ask about this on the IOTA discord channel, or maybe someone else can chime in here.


Thanks Mr. Winston. I will try to do my best.

One more thing, before asking about this on the IOTA discord channel. Do you think that if I tried to go back to v2.5.6 to check if it works, would be a good idea or, on the contrary, would be a fatal mistake of mine?

Thanks again.

@arekusandaa 
Trying to use v2.5.6 wouldn't help with anything you're trying to do, but it also wouldn't be a fatal mistake. Just a poor use of time. Use the newest version of the wallet and see if you can find specific help on the discord. Check back here and post the outcome of your situation as well, if you can.
 

It seems to be that my 1.5 Gi were stolen.


Hi @arekusandaa!
I can't know what has happened of course, but from the looks of this transaction it seems like you might have sent 1 MIOTA to some exchange and the rest of your balance (the "change") has been moved from OKQ... to this address, that still holds your funds: 

https://thetangle.org/address/YEUHOXSPHSXEFRTJOFMFQOWLPS9JYWSBWEMQETGFOAEYVDGKMYJTSYMLPBEZXLOZSXIO9YYZTUOPBOIKD

Can you please generate and attach a few more addresses in your lightwallet and see if you can get that address to appear?

Alexa

Hello @CryptoHamster!

Thank you very much for your answer. The same answer with an explanation I have just got in DISCORD from another pal.

I have been told that "If you send 1 Mi that's true, that's what I did the wallet decides which address to use (the first with value). If there is more than what you want to transfer it will automatically split it and send the rest to one of your addresses. It should still be on the seed. Did you generate enough addresses after the snapshat? Just attach a few more!"

So, I am working on it. I am following your and another's pal advice. I will tell you as soon as I have news! In the meantime, what do you think about the following picture? Please, have a look at the signature/message on that picture of the address you sent me (with the 1.499.000.000 Iotas). Do not you think it is a very strange signature or is it a common thing?



Or if it's easier for you
https://thetangle.org/transaction/DUXXUSYSGPOIAWUYNKLIOEJNVSUEJEOQBZQSXVORKCPDA9GVYEZ9WJYLMNIZTCZGIPAMXUQNUAOTA9999


@arekusandaa
That, like everything else in your transaction, looks very normal to me.
All 9's simply means that the signature/message fragment of your transaction is empty, which is normal.
You might not understand all of it, but you can read about the anatomy of a transaction here:
https://domschiener.gitbooks.io/iota-guide/content/chapter1/transactions-and-bundles.html

The way people explained to you on Discord how addresses work, with change always being sent to a new address, is also correct.
If you want to read more about that (and I think you should because it's very important to understand this), here you go: 
https://kb.helloiota.com/KnowledgebaseArticle50015.aspx

I suggest you stop worrying for now and just generate a few more addresses.
It really wouldn't surprise me if your balance just comes back after you generate the address above. :-)

I wouldn't be able to help anyone without thetangle.org-explorer. If you feel like you want to support its developer Mathieu Viossat in maintaining his service, please consider a donation to the address shown here: https://thetangle.org/about. Thank you!
Alexa
Alexa
True IOTAn (8.9K reputation)
Group: Moderators
Posts: 687, Visits: 1.3K
tarikisan - 5 Jun 2018
Hi, I've followed the steps and last week tried reclaim, will wait and see about that.

Just wondering if someone can help make sense of the transactions, I recall my balance being 948Mi but now it's zero, and when I look at the last transaction when I sent 1000Mi to an exchange, I see the balance going from 1510Mi to zero.
https://thetangle.org/address/YWARVSKHHBLIZS9FERUMZEZPFEDHVCFXWVJTDPWYVZSQUXJMNOEZNFPRKPNHYAGZPG9ROANPGNFBCDZS9

I do find the references to 948Mi in the following address, after days of trying to send the balance to an exchange and giving up on the pending tx.
https://thetangle.org/address/RDTYXFTGO9JOLTGUFJ9CYHCUHBOIOMVIFSKNN9CZEZAKOSKEKEJWGBSYDUMWILFEFCHOXHLXCWVD9YWMB

But it's also zero, and my wallet doesn't reattach with that address.

Thanks for your time

Hi @tarikisan,
thanks for your post and welcome to HelloIOTA!
Any address where you sent funds from will have zero balance afterwards. That’s just how addresses work with IOTA: https://matthewwinstonjohnson.gitbooks.io/iota-guide-and-faq/how-addresses-work.html

We can see in the bundle that your 1 Gi has been send to the exchange and the remainder (your 948 Mi) went to your next address:
bundle:
https://thetangle.org/bundle/QSYUSSOBYWFYIOJECJLFZBELKQJSKDVIQJVUFBRJYDVG9BLJCJUPXJGQATPZJJ9WRXBRPJHWLQEVAJIXX
address: https://thetangle.org/address/MLLGBICOYXPFYTTLJZBNBVVIB9CCVGFKDJYIDZHCLPJNUIZF9NGFPUKOMHPQUNRYLUCA9RSC9ZPLVDCDZ

From there it was transferred on January 27th to this address:
 https://thetangle.org/address/RDTYXFTGO9JOLTGUFJ9CYHCUHBOIOMVIFSKNN9CZEZAKOSKEKEJWGBSYDUMWILFEFCHOXHLXCWVD9YWMB

So, your pending transaction to the exchange (that you gave up on) actually got confirmed.
This address is now empty because exchanges always move deposited funds to other addresses internally, that’s totally normal.
The reason why you can’t see this address in your own wallet is that it’s not your own address, but the deposit address of the exchange.
They should have credited your deposit to your account by now. Please check back and submit a support ticket with the exchange if your deposit hasn’t been credited. 

I wouldn't be able to help anyone without thetangle.org-explorer. If you feel like you want to support its developer Mathieu Viossat in maintaining his service, please consider a donation to the address shown here: https://thetangle.org/about. Thank you!
Alexa
Alexa
True IOTAn (8.9K reputation)
Group: Moderators
Posts: 687, Visits: 1.3K
TS1995 - 11 Jun 2018
Alexa - 10 Jun 2018
TS1995 - 10 Jun 2018
Alexa - 7 Jun 2018
TS1995 - 7 Jun 2018
Hi all,

I have experienced multiple snapshots before and had no problems following the steps as usual: reattaching addresses until you have your balance back completely. Unfortunately, this time I can't retrieve all my IOTAs. Somehow, it's stuck at only 2/3 of my balance. I attached to many addresses (many still pending though) and I can't seem to get my balance. I only use my wallet for storing my IOTA. I don't actively use it, hence I find it unlikely that I haven't attached to enough addresses. Did something happen last snapshot that was different than before? Your help would be much appreciated!

Hi @TS1995,
welcome to Hello IOTA!
As far as I know, this snapshot wasn't any different from the last one.
If you post some of your first addresses (maybe the first five or something) we can look them up one by one on a tangle explorer and see if we find anything.

Hi Alexa,

Thank you! Below are the first five addresses (from first to latest). Of these five, only the third one is confirmed. Others are pending. 

GWRFLZEXWNDXQIR9MRINPHJNEFYHMPMIQRGICJS9UVBOVXY9MFFMQJNXCDJJKCEVUXWBXDZBMEICOXUUBJDJLDGTPY
NET9WQIBZXCV9BRMEYUJAWIIXM9ODJWTVKH9RSMKDCIFQLKBSEOITBFAWMPUJXO9GKJJWSZELWNJIPBSXIWPXSRZHB
NKBGXINMGGTSCYTNARXXBNEXNKHPQRMFOVON9ETMHYRNLCNBSDXBXVQRLERMLZRFEULVSQDQYJTD9SVGBTCNKCJVWC
DXPK9X9RIXLWXUIQXUNDGFTYQMLWATSMAZJBWK9TMYUDXFPMFWWGCDACXWHIFJAZOPKVGCRGEYDRMVGODVDPMDEFZW
QEDCEYTZULWLQARBVPRO9CDXNZOBAUCFAHGBGIPQQYBJQTQWJRJOXSFM9VVKLLVYJRSN9N9RNWILHPKBDKJEP9NXLZ

@TS1995
All these addresses look completely normal, nothing unusual about them. The attachments to the Tangle don’t have to confirm, they can just stay pending. What balance do you see in our wallet and what balance would you expect to see?

Hi!

The balance I see is 99.3 and the balance that I would expect is 144.6

I'm still using the Light Wallet (the latest one) and not the Trinity Wallet, but that shouldn't make a difference right?
@TS1995
No, it should not make a difference which wallet you're using.
The first five addresses never contained the missing part of your balance. You could post some more addresses if you like.
But maybe it would be easier if you could go to your withdraw history on your exchange account (Bitfinex or wherever you bought them) and post the addresses to which you withdrew your funds back then. We can track them from there and see where they went.

I wouldn't be able to help anyone without thetangle.org-explorer. If you feel like you want to support its developer Mathieu Viossat in maintaining his service, please consider a donation to the address shown here: https://thetangle.org/about. Thank you!
Edited Last Year by Alexa
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