Tried to send IOTA from Trinity wallet to Bitpanda


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Radar99
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Attaching to Tangle (33 reputation)Attaching to Tangle (33 reputation)Attaching to Tangle (33 reputation)Attaching to Tangle (33 reputation)Attaching to Tangle (33 reputation)Attaching to Tangle (33 reputation)Attaching to Tangle (33 reputation)Attaching to Tangle (33 reputation)Attaching to Tangle (33 reputation)
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I tried to send IOTA from Trinity to Bitpanda yesterday around 4.30 pm. The transactions were confirmed but this morning I saw an error saying something about a node problem. Bitpanda don't seem to have any evidence of the transaction being even pending. I have done this from 2 different accounts and neither one is showing up at Bitpanda. Any help would be appreciated.
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Alexa
Alexa
True IOTAn (10K reputation)
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Radar99 - 18 Jul 2020
I tried to send IOTA from Trinity to Bitpanda yesterday around 4.30 pm. The transactions were confirmed but this morning I saw an error saying something about a node problem. Bitpanda don't seem to have any evidence of the transaction being even pending. I have done this from 2 different accounts and neither one is showing up at Bitpanda. Any help would be appreciated.

Hi @Radar99,
if your transactions are confirmed, but Bitpanda doesn't show your balance correctly, you'll have to open a ticket with Bitpanda. 
A node problem within Trinity doesn't change the status of your transaction on the tangle, confirmed is confirmed.
To fix Trinity, just change nodes until you find one that works. 
Bitpanda should be able to credit your deposit to your account if you send them your confirmed transaction hash. 

I wouldn't be able to help anyone without thetangle.org-explorer. If you feel like you want to support its developer Mathieu Viossat in maintaining his service, please consider a donation to the address shown here: https://thetangle.org/about. Thank you!
GO

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