Not received envoy. Binance suggests I contact you to solve


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Martín1
M
Attaching to Tangle (45 reputation)Attaching to Tangle (45 reputation)Attaching to Tangle (45 reputation)Attaching to Tangle (45 reputation)Attaching to Tangle (45 reputation)Attaching to Tangle (45 reputation)Attaching to Tangle (45 reputation)Attaching to Tangle (45 reputation)Attaching to Tangle (45 reputation)
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I need support after almost 1 month with this problem.

On the 29/1/2020 at 7:32 am I sent 3Gi IOTA to a Binance address. However, it didn’t reach it and the tangle indicated an error “Invalid Consistency”. In the following days I tried to rebroadcast and reattach but it didn’t work.

On the 10/02/2020 I installed the new version of the Wallet Trinity and, automatically, the envoy was confirmed. Despite this, the 3Gi IOTA didn't appear in Binance. Binance has indicated that the address is not theirs and recommends me to contact IOTA to solve this issue.

The hash is:
MKUQELGTRBTDGWRFENXFI9GPHHWSGDAJESVZT9RFCYCTWOPSEEKGFQIQSDRKDOSWAAJFSAJKJJUXQCLKC

Can you solve it please? Thanks in advance,

Martin

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