I get message connection refused, my account has been deactivated and to contact admin.

+x

 

dollar - 13 Jan 2020

I get message connection refused, my account has been deactivated and to contact admin.

@dollar 

Hey thanks for the post and welcome to the HelloIOTA forum. Could you be a bit more specific with your issue please?
 

PLEASE help,
Can't open my wallet anymore: message sent is the following
"unable to open a realm at path :
'c:\Users\FC\AppData\Roaming\Trinity\trinity.realm': Realm file decryption failed Path: Exception Backtrace :
<backtrace not supported on this platform>.
Thanks for your support.

+x

 

raoul - 4 Jun 2020

PLEASE help,
Can't open my wallet anymore: message sent is the following
"unable to open a realm at path :
'c:\Users\FC\AppData\Roaming\Trinity\trinity.realm': Realm file decryption failed Path: Exception Backtrace :
<backtrace not supported on this platform>.
Thanks for your support.

Hi @raoul,
welcome to Hello IOTA and sorry for the late reply!

Apparently nobody here can help you with this.
If your problem persists I suggest you join IOTA's Discord (https://discord.iota.org/) and ask in the #help channel. 

I wouldn't be able to help anyone without thetangle.org-explorer. If you feel like you want to support its developer Mathieu Viossat in maintaining his service, please consider a donation to the address shown here: https://thetangle.org/about. Thank you!