I understand your frustration.
To catch up on how the thief was caught and even watch him get arrested, I really recommend reading this:https://www.bankinfosecurity.com/police-arrest-10-million-iota-cryptocurrency-theft-suspect-a-11971
and this: https://blog.iota.org/iota-community-assists-local-authorities-with-arrest-of-fraud-suspect-for-creating-a-fake-seed-b5a5768adae2
When you do read these articles, maybe you come to realize that without the assistance of the IF, the thief would have never been caught at all and your chances of ever seeing your stolen funds again would be exactly zero.
The IF did care from the start, they just weren’t very vocal about it and so it’s not surprising that their efforts went pretty much unnoticed by the general public. But they did help the police a great deal, explaining what had happened and how it could happen.
They shared every bit of insight they gathered themselves or from community efforts and Koen met the officers in charge in person to make sure they got whatever assistance they needed. Koen and Julie both also kept in close contact with me during the investigations and enabled direct cooperation of the community, the police and the IF.
If your personal experience with the IF is unsatisfying, you sure have a reason to be upset.
However, the IF is not a company and you are not their customer. There’s no customer service at all and that’s totally fine.
If you want customer service of any kind, you need to stay away from crypto in general as other crypto’s dev teams don’t offer that either.
And if you want to (partly) blame the IF for the theft, go ahead. But as a matter of fact, the majority of investors were able to create secure seeds and keep them safe. The info needed to do so was available to everyone and your decision to rather trust a random website to generate your seed is just that: your own decision. I’m not saying seed creation couldn't have been made clearer or easier. It could have.
But IOTA was and still is under development and things improve as we move forward. When people agree to using a technology that's in its infancy they also agree to make sure they truly understand what they are dealing with and how it works before they actually use it.
I'm not saying it’s your fault either. It's not. You made a decision that turned out to be a horrible mistake and I'm sorry that this happened to you and other community members who lost their funds. But the only one who is responsible for the theft is the person who committed this crime and I hope that he'll get what he deserves and that all victims will get their funds returned some day.
Now, about how to proceed, please scroll down a little bit to read my post here (the green one, marked as „Answer“):https://forum.helloiota.com/9284/Call-to-action-lets-catch-the-thief?PageIndex=48
If there’s any news about the case I will post them in this tread.
I wouldn't be able to help anyone without thetangle.org-explorer. If you feel like you want to support its developer Mathieu Viossat in maintaining his service, please consider a donation to the address shown here: https://thetangle.org/about. Thank you!