HELP - my IOTA balance in my 2.5.7 wallet is ZERO


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snickolich27
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Hello Iota, 

I sent in 3402.955 coins from Binance on 3/14/2018 and the coins should have been safely stored in my IOTA wallet. This is the first time I am attempting to move them and now the balance says 0 and there are no coins. 

Please HELP!

Thank you,
Stephanie
HELP
Alexa
Alexa
True IOTAn (8.9K reputation)
Group: Moderators
Posts: 687, Visits: 1.3K
snickolich27 - 13 May 2019
Hello Iota, 

I sent in 3402.955 coins from Binance on 3/14/2018 and the coins should have been safely stored in my IOTA wallet. This is the first time I am attempting to move them and now the balance says 0 and there are no coins. 

Please HELP!

Thank you,
Stephanie
@snickolich27

Hi Stephanie,
welcome to Hello IOTA!

The reason why your balance doesn’t show is most probably that a snapshot deleted your transaction history (not only your's, everyone's ;-).
Now the Lightwallet needs your help to „remember“ which address had your funds.

Let me start by saying that the Lightwallet is outdated and doesn’t get any updates anymore.
While it is still working, one issue is that the nodelist isn’t maintained anymore either, which makes it hard to find a working node.
That being said, if you want to keep using the Lightwallet regardless, you can try this: 
Tools > Edit Node Configuration > Custom > put this in the empty field below: https://perma.iota.partners:443 > Save.
Log in with your seed and if your balance isn’t back yet, go to the Receive tab and generate and attach as many addresses as you’ve ever used before.

The new Trinity wallet makes this snapshot transitioning a lot easier and you can just switch to Trinity by logging in with the same seed you’ve been using with the Lightwallet.
You can download Trinity wallet from here: https://github.com/iotaledger/trinity-wallet/releases
Go to Settings > Node and select this node from list: https://perma.iota.partners:443
Then log in with your seed and make 1000% sure that it’s really the correct seed without any typos and such. 
If you've noted the checksum of your seed when you first created it, pay attention and see if it matches. 
If you can’t see your balance right away after login, go to Settings > Advanced Settings > Snapshot transition.
You can also try a manual synch. 

Let us know how this went. 

I wouldn't be able to help anyone without thetangle.org-explorer. If you feel like you want to support its developer Mathieu Viossat in maintaining his service, please consider a donation to the address shown here: https://thetangle.org/about. Thank you!
GO

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