Steps if your balance is 'Available'


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Winston
Winston
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Since your address is listed as "Available", this means that you do not need to reclaim. Instead, you'll just need to generate as many addresses as you had used previously in your wallet. So if you used 15 addresses in your wallet before the last snapshot, you'd need to generate 15 addresses, and then you'd see your balance reappear in the wallet.

To generate addresses, click on 'Receive' in the wallet > 'Generate Address' > 'Attach to tangle' > after the attach is complete, click on the 'Attach to tangle' button and it'll convert back to saying 'Generate Address'. Repeat this process until you've generated all of your old addresses.

petrafan007
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and what happens if you have done that over 30 times and still don't see your balance? then you are SOL? I only had maybe 1 or 2 transactions
Winston
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petrafan007 - 29 Nov 2017
and what happens if you have done that over 30 times and still don't see your balance? then you are SOL? I only had maybe 1 or 2 transactions

@petrafan007 If you had only used 1 or 2 addresses in the wallet previously, and you've generated 30 without the balance reappearing, then your issue is with seed input. The only explanation is that you've logged into the wallet and generated all of these addresses with a different seed than you had used previously.

Typing the seed in manually is one way to make sure that there are no accidental special characters from copy/pasting the seed.

Let's try to keep this discussion confined to your thread though, because I start to have trouble remember context and details when we start bouncing back and forth between different threads. Thanks for your post in here though.
Edited 2 Years Ago by Winston
Cryptofink
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Winston - 29 Nov 2017
petrafan007 - 29 Nov 2017
and what happens if you have done that over 30 times and still don't see your balance? then you are SOL? I only had maybe 1 or 2 transactions

@petrafan007 If you had only used 1 or 2 addresses in the wallet previously, and you've generated 30 without the balance reappearing, then your issue is with seed input. The only explanation is that you've logged into the wallet and generated all of these addresses with a different seed than you had used previously.

Typing the seed in manually is one way to make sure that there are no accidental special characters from copy/pasting the seed.

Let's try to keep this discussion confined to your thread though, because I start to have trouble remember context and details when we start bouncing back and forth between different threads. Thanks for your post in here though.

I have exactly the same problem. Almost impossible to have put in incorrect seed. Suspicious that it happened at the same time everybody elses balances went missing!!!!!
Cryptofink
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Cryptofink - 1 Dec 2017
Winston - 29 Nov 2017
petrafan007 - 29 Nov 2017
and what happens if you have done that over 30 times and still don't see your balance? then you are SOL? I only had maybe 1 or 2 transactions

@petrafan007 If you had only used 1 or 2 addresses in the wallet previously, and you've generated 30 without the balance reappearing, then your issue is with seed input. The only explanation is that you've logged into the wallet and generated all of these addresses with a different seed than you had used previously.

Typing the seed in manually is one way to make sure that there are no accidental special characters from copy/pasting the seed.

Let's try to keep this discussion confined to your thread though, because I start to have trouble remember context and details when we start bouncing back and forth between different threads. Thanks for your post in here though.

I have exactly the same problem. Almost impossible to have put in incorrect seed. Suspicious that it happened at the same time everybody elses balances went missing!!!!!

Hi Winston, I have been thinking about your last post and I'm sorry but I need a better answer than that. I have reviewed my methods and checked my seed. There is simply no way I could have put in the wrong seed on so many occasions. also, given the timing (this happened right at the time the trouble started with IOTA) any reasonable person would come to the conclusion that its extraordinarily unlikely to be simply a case of incorrect seeds.
Winston
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Cryptofink - 1 Dec 2017
Cryptofink - 1 Dec 2017
Winston - 29 Nov 2017
petrafan007 - 29 Nov 2017
and what happens if you have done that over 30 times and still don't see your balance? then you are SOL? I only had maybe 1 or 2 transactions

@petrafan007 If you had only used 1 or 2 addresses in the wallet previously, and you've generated 30 without the balance reappearing, then your issue is with seed input. The only explanation is that you've logged into the wallet and generated all of these addresses with a different seed than you had used previously.

Typing the seed in manually is one way to make sure that there are no accidental special characters from copy/pasting the seed.

Let's try to keep this discussion confined to your thread though, because I start to have trouble remember context and details when we start bouncing back and forth between different threads. Thanks for your post in here though.

I have exactly the same problem. Almost impossible to have put in incorrect seed. Suspicious that it happened at the same time everybody elses balances went missing!!!!!

Hi Winston, I have been thinking about your last post and I'm sorry but I need a better answer than that. I have reviewed my methods and checked my seed. There is simply no way I could have put in the wrong seed on so many occasions. also, given the timing (this happened right at the time the trouble started with IOTA) any reasonable person would come to the conclusion that its extraordinarily unlikely to be simply a case of incorrect seeds.

@Cryptofink
' I'm sorry but I need a better answer than that.'
Sorry, but I'm not an expert in this stuff, so we might be bumping into the ceiling of my ability to help out. But we'll keep trying here.

'I have reviewed my methods and checked my seed.'
Have you tried typing your seed in manually?

How many characters in length is your seed?
Is it all upper case letters?
What method did you use to generate the seed?
Are you copy/pasting the seed to login?


Edited 2 Years Ago by Winston
Platov
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I am having exactly the same problem.  Updated to the new wallet and, after a few attempts, it eventually showed my correct balance.  Now, when I go back into the wallet, it is showing me a balance of zero.

I have had a total of 2 transactions, both INTO the wallet.
The new seed is entered manually and correctly and displays the same 3-character checksum each time.
I have tried generating new addresses but am still seeing a balance of zero.

So what is the issue with this?  When is it expected to be resolved?

Winston
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Platov - 1 Dec 2017
I am having exactly the same problem.  Updated to the new wallet and, after a few attempts, it eventually showed my correct balance.  Now, when I go back into the wallet, it is showing me a balance of zero.

I have had a total of 2 transactions, both INTO the wallet.
The new seed is entered manually and correctly and displays the same 3-character checksum each time.
I have tried generating new addresses but am still seeing a balance of zero.

So what is the issue with this?  When is it expected to be resolved?

@Platov Do you see the same addresses that you had previously used? The address that you sent 2 transactions into should show up in your wallet history.
Platov
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Winston - 1 Dec 2017
Platov - 1 Dec 2017
I am having exactly the same problem.  Updated to the new wallet and, after a few attempts, it eventually showed my correct balance.  Now, when I go back into the wallet, it is showing me a balance of zero.

I have had a total of 2 transactions, both INTO the wallet.
The new seed is entered manually and correctly and displays the same 3-character checksum each time.
I have tried generating new addresses but am still seeing a balance of zero.

So what is the issue with this?  When is it expected to be resolved?

@Platov Do you see the same addresses that you had previously used? The address that you sent 2 transactions into should show up in your wallet history.

Not yet, each one is different. I've generated 5 so far. Do I have to keep generating new ones until the old address shows up?
Winston
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Platov - 1 Dec 2017
Winston - 1 Dec 2017
Platov - 1 Dec 2017
I am having exactly the same problem.  Updated to the new wallet and, after a few attempts, it eventually showed my correct balance.  Now, when I go back into the wallet, it is showing me a balance of zero.

I have had a total of 2 transactions, both INTO the wallet.
The new seed is entered manually and correctly and displays the same 3-character checksum each time.
I have tried generating new addresses but am still seeing a balance of zero.

So what is the issue with this?  When is it expected to be resolved?

@Platov Do you see the same addresses that you had previously used? The address that you sent 2 transactions into should show up in your wallet history.

Not yet, each one is different. I've generated 5 so far. Do I have to keep generating new ones until the old address shows up?

@Platov Yes, you'll need to keep generating addresses until the address in which your balance resides shows up.

But addresses are generated deterministically based on your seed. If you used the first address that your seed generated back when you first received the funds, then that would still be the first address that your wallet generates now, given that you're using the exact same seed. A bunch of people are either mistyping or copy/pasting special characters on subsequent seed logins, and that gives them a different address history (since they're in a different seed). Common problem
Platov
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Winston - 1 Dec 2017
Platov - 1 Dec 2017
Winston - 1 Dec 2017
Platov - 1 Dec 2017
I am having exactly the same problem.  Updated to the new wallet and, after a few attempts, it eventually showed my correct balance.  Now, when I go back into the wallet, it is showing me a balance of zero.

I have had a total of 2 transactions, both INTO the wallet.
The new seed is entered manually and correctly and displays the same 3-character checksum each time.
I have tried generating new addresses but am still seeing a balance of zero.

So what is the issue with this?  When is it expected to be resolved?

@Platov Do you see the same addresses that you had previously used? The address that you sent 2 transactions into should show up in your wallet history.

Not yet, each one is different. I've generated 5 so far. Do I have to keep generating new ones until the old address shows up?

@Platov Yes, you'll need to keep generating addresses until the address in which your balance resides shows up.

But addresses are generated deterministically based on your seed. If you used the first address that your seed generated back when you first received the funds, then that would still be the first address that your wallet generates now, given that you're using the exact same seed. A bunch of people are either mistyping or copy/pasting special characters on subsequent seed logins, and that gives them a different address history (since they're in a different seed). Common problem

I've typed the seed in manually - no chance of special characters. Also it verifies with the checksum. But the addresses being generated are different and I have a bunch of transactions of 0 from each one.
Winston
Winston
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Platov - 1 Dec 2017
Winston - 1 Dec 2017
Platov - 1 Dec 2017
Winston - 1 Dec 2017
Platov - 1 Dec 2017
I am having exactly the same problem.  Updated to the new wallet and, after a few attempts, it eventually showed my correct balance.  Now, when I go back into the wallet, it is showing me a balance of zero.

I have had a total of 2 transactions, both INTO the wallet.
The new seed is entered manually and correctly and displays the same 3-character checksum each time.
I have tried generating new addresses but am still seeing a balance of zero.

So what is the issue with this?  When is it expected to be resolved?

@Platov Do you see the same addresses that you had previously used? The address that you sent 2 transactions into should show up in your wallet history.

Not yet, each one is different. I've generated 5 so far. Do I have to keep generating new ones until the old address shows up?

@Platov Yes, you'll need to keep generating addresses until the address in which your balance resides shows up.

But addresses are generated deterministically based on your seed. If you used the first address that your seed generated back when you first received the funds, then that would still be the first address that your wallet generates now, given that you're using the exact same seed. A bunch of people are either mistyping or copy/pasting special characters on subsequent seed logins, and that gives them a different address history (since they're in a different seed). Common problem

I've typed the seed in manually - no chance of special characters. Also it verifies with the checksum. But the addresses being generated are different and I have a bunch of transactions of 0 from each one.

@Platov Can you create a new thread that describes all of the details of your situation please?

Platov
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Winston - 1 Dec 2017
Platov - 1 Dec 2017
Winston - 1 Dec 2017
Platov - 1 Dec 2017
Winston - 1 Dec 2017
Platov - 1 Dec 2017
I am having exactly the same problem.  Updated to the new wallet and, after a few attempts, it eventually showed my correct balance.  Now, when I go back into the wallet, it is showing me a balance of zero.

I have had a total of 2 transactions, both INTO the wallet.
The new seed is entered manually and correctly and displays the same 3-character checksum each time.
I have tried generating new addresses but am still seeing a balance of zero.

So what is the issue with this?  When is it expected to be resolved?

@Platov Do you see the same addresses that you had previously used? The address that you sent 2 transactions into should show up in your wallet history.

Not yet, each one is different. I've generated 5 so far. Do I have to keep generating new ones until the old address shows up?

@Platov Yes, you'll need to keep generating addresses until the address in which your balance resides shows up.

But addresses are generated deterministically based on your seed. If you used the first address that your seed generated back when you first received the funds, then that would still be the first address that your wallet generates now, given that you're using the exact same seed. A bunch of people are either mistyping or copy/pasting special characters on subsequent seed logins, and that gives them a different address history (since they're in a different seed). Common problem

I've typed the seed in manually - no chance of special characters. Also it verifies with the checksum. But the addresses being generated are different and I have a bunch of transactions of 0 from each one.

@Platov Can you create a new thread that describes all of the details of your situation please?

OK. Where - under the Help section?
Winston
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Yep. Just here in the Help forum.
Cryptofink
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Winston - 1 Dec 2017
Cryptofink - 1 Dec 2017
Cryptofink - 1 Dec 2017
Winston - 29 Nov 2017
petrafan007 - 29 Nov 2017
and what happens if you have done that over 30 times and still don't see your balance? then you are SOL? I only had maybe 1 or 2 transactions

@petrafan007 If you had only used 1 or 2 addresses in the wallet previously, and you've generated 30 without the balance reappearing, then your issue is with seed input. The only explanation is that you've logged into the wallet and generated all of these addresses with a different seed than you had used previously.

Typing the seed in manually is one way to make sure that there are no accidental special characters from copy/pasting the seed.

Let's try to keep this discussion confined to your thread though, because I start to have trouble remember context and details when we start bouncing back and forth between different threads. Thanks for your post in here though.

I have exactly the same problem. Almost impossible to have put in incorrect seed. Suspicious that it happened at the same time everybody elses balances went missing!!!!!

Hi Winston, I have been thinking about your last post and I'm sorry but I need a better answer than that. I have reviewed my methods and checked my seed. There is simply no way I could have put in the wrong seed on so many occasions. also, given the timing (this happened right at the time the trouble started with IOTA) any reasonable person would come to the conclusion that its extraordinarily unlikely to be simply a case of incorrect seeds.

@Cryptofink
' I'm sorry but I need a better answer than that.'
Sorry, but I'm not an expert in this stuff, so we might be bumping into the ceiling of my ability to help out. But we'll keep trying here.

'I have reviewed my methods and checked my seed.'
Have you tried typing your seed in manually?

How many characters in length is your seed?
Is it all upper case letters?
What method did you use to generate the seed?
Are you copy/pasting the seed to login?




Cryptofink
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Hi Winston, my seed is 61 characters long, is all caps but for a few 9’s I threw in for extra randomness. I created my own seed. Just a random string of letters and 9’s.

I wrote it down then typed it as a .txt file when I first created it. I have checked both records (about 50 times) and they are identical. I normally type this one in manually, check the checksum number and make sure the history is as it was when I last logged in. Some points of note:
1) my first and only transaction was the receipt of my Iota from the exchange into an earlier wallet version. My recollection is that it did not appear straight away so I closed the wallet and logged in later to check my balance and it was there - all good. (It sticks in my mind as it registered as 1 Giota rather than the 1000 I sent).
2) the next time I used my seed to access the wallet ( a day or so later) the balance was zero. I looked at some forums where they suggested that I simply needed to attach to the tangle. Unfortunately, I was never able to attach to the tangle again as I kept getting unable to attach to the tangle error messages
3) back to the forums where the latest advice was then to download the latest wallet version which I did. When I did that, the new version seemed to overwrite the old version and the history seemed to reset from zero with the new version
4) Since then I have done all the stuff I have posted earlier, attached to the tangle 50 plus times, used the reclaim tool - could it be that (as completely improbable as it seems) that I typed in the wrong seed the very first time I used it??????
Cryptofink
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Oh, and one more thing, some of the transactions I did over the 50 plus times are still pending rather than completed weeks and weeks ago some of them now.
Winston
Winston
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Cryptofink - 4 Dec 2017
Hi Winston, my seed is 61 characters long, is all caps but for a few 9’s I threw in for extra randomness. I created my own seed. Just a random string of letters and 9’s.I wrote it down then typed it as a .txt file when I first created it. I have checked both records (about 50 times) and they are identical. I normally type this one in manually, check the checksum number and make sure the history is as it was when I last logged in. Some points of note:1) my first and only transaction was the receipt of my Iota from the exchange into an earlier wallet version. My recollection is that it did not appear straight away so I closed the wallet and logged in later to check my balance and it was there - all good. (It sticks in my mind as it registered as 1 Giota rather than the 1000 I sent).2) the next time I used my seed to access the wallet ( a day or so later) the balance was zero. I looked at some forums where they suggested that I simply needed to attach to the tangle. Unfortunately, I was never able to attach to the tangle again as I kept getting unable to attach to the tangle error messages3) back to the forums where the latest advice was then to download the latest wallet version which I did. When I did that, the new version seemed to overwrite the old version and the history seemed to reset from zero with the new version4) Since then I have done all the stuff I have posted earlier, attached to the tangle 50 plus times, used the reclaim tool - could it be that (as completely improbable as it seems) that I typed in the wrong seed the very first time I used it??????

@Cryptofink Are you getting the correct checksum when you type your seed in the new wallet?

Thanks for posting those detail
fvantom
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@Cryptofink maybe my seed recovery tool can help.
https://forum.helloiota.com/7000/Seed-recovery-tool-for-typos

PM me if you need additional help.
Edited Last Year by fvantom
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