Missing IOTA


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jcasale
j
Attaching to Tangle (28 reputation)Attaching to Tangle (28 reputation)Attaching to Tangle (28 reputation)Attaching to Tangle (28 reputation)Attaching to Tangle (28 reputation)Attaching to Tangle (28 reputation)Attaching to Tangle (28 reputation)Attaching to Tangle (28 reputation)Attaching to Tangle (28 reputation)
Group: Forum Members
Posts: 1, Visits: 0

I know this has been discussed multiple times and I have tried all the suggestions but I still can't locate my missing iota.
Please help.


Alexa
Alexa
True IOTAn (8.7K reputation)
Group: Moderators
Posts: 631, Visits: 1.2K
jcasale - 3 May 2018

I know this has been discussed multiple times and I have tried all the suggestions but I still can't locate my missing iota.
Please help.


Hi @jcasale,

thanks for your post and welcome to the forum!

1. IF you haven't done so yet, please update to the latest wallet version (currently 2.5.7.). 
You can download it here: https://github.com/iotaledger/wallet/releases

2. Have you already tried generating and attaching addresses in the "Receive"-tab? After a snapshot, like it happened a few days ago, you need to generate as many addresses as you've used before to see your balance again. You can read more about it here: https://medium.com/@ralf/prepare-for-the-january-28-2018-iota-snapshot-10f565b371ab

3. If this doesn't work, could you please answer the following questions? 
  • When have you last seen the funds in your wallet?
  • Do you know which address(es) your funds should be at? If you don’t know that address, you can find it by looking at the “withdrawal-history” of your exchange-account (e.g. Bitfinex or Binance or wherever you bought them).
  • Can you see this specific address(es) in your "Addresses" list in the "History"-tab of your wallet?
  • If you know which address(es) should hold your funds, please post them here, so we can have a look at them on a tangle explorer. Please DON'T post your seed!
Alexa

I wouldn't be able to help anyone without thetangle.org-explorer. If you feel like you want to support its developer Mathieu Viossat in maintaining his service, please consider a donation to the address shown here: https://thetangle.org/about. Thank you!
GO

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